german speaking customer service adviser.

Your Responsibilities:► The handling of inbound calls (order and technical).► Providing professional accomplishedcommunication to a wide range of customers.► Advising on price and availability of parts.► Order processing.► Order progressing.What distinguishes you?► Excellent customer service experience.► Confident, professional telephone manner.► Attention to detail.► Excellent communication skills.► Data entry experience.► Familiar with Microsoft ► SAP an Advantage

Are you looking for your next exciting challenge and have a proven track record of providing exemplary customer service? Are you passionate about providing the best possible service?We are looking for you to join our clients expanding contact centre based on site at the UK Headquarters who are the UK market leader in domestic boilers.Benefits:Annual leave entitlement of 28 days a year pro rata for the first 12 weeks, and 33 days per annum thereafter (including bank holidays)Bonus schemeFree parking availableOn-site subsidised canteenRandstad Worker Benefits AppPay Rate and Hours:£9.40 PER HOURIncreasing to £10.40 PER HOUR after 12 weeks!Monday to Friday - 40 hours per week (5 week rotating shift pattern) 07:00AM-16:00PM, 08:00AM-17:00PM, 08:30PM-17:30PM, 09:00-18:00PM, 11:00AM-20:00PMRotating Saturdays, 08:00AM-17:00PM8 hour shift2 out of 5 rota1 day off in lieu during the weekRotating Sundays, 09:00AM-12:00PM3 hour shift 1 out of 5 rotaTime off in lieu during the weekFor the first 2 weeks you will be required to complete a training programme (paid training). This will be Monday to Friday 8:00am to 17:00pm or 8:30am to 17:30pm and then from week 3 you will fall into the rotating shift pattern.Responsibilities:You will be responsible for providing world class customer service, undertaking all relevant customer interactions and the accurate capture of customer dataYou will advise customers of the best services available to them, maintaining relationships and using your initiative to resolve queries and complaintsYou will receive extensive training and so will be able to provide the best technical advice and support to customers to ensure their needs are met and their expectations exceededWorking within a great team you will contribute to the overall performance and work towards achieving and maintaining the department and your own personal goalsRequirements:Previous experience in a Customer Service role/environment and/or be familiar with working within a contact centre environment would be an advantageIT literate with a good standard of literacy and numeracy and possess GCSE grade C or above in English and MathsExcellent attendance record and be punctualQuick thinking and able to problem solve/use their own initiativePersonable with the ability to build strong relationships with customers and colleagues in a pressured environmentYou'll need to be flexible to work between 7am to 8pm Monday - Friday, 8am to 5pm on Saturdays and 9am to 12pm on Sundays. You will get to see your rota 4 weeks in advance.All Applicants must be prepared to undergo a Sanction and CRB check.This assignment is temporary ongoing.If this sounds like the role for you, why not click apply today!

Do you see yourself as part of a large team working for a multinational global brand? Our client manufactures, distributes, sells and markets some of the world's strongest brands in non-alcoholic beverages. It is a leading Western European marketer, distributor, and producer of bottles and can non-alcoholic refreshment. We are looking for a Customer Service Transport coordinator who is looking to develop in the next step of their career by building and managing relationships with suppliers. Do you have experience managing service performance?Do you have similar experience in a field sales or account management role?Do you have experience in a customer delivery environment? If the answer is yes, this could be the perfect role for you! The below responsibilities include but are not limited to;The use of Excel creating pivot tables from a set of data, sorting data, inserting formulas and using VLOOKUPPreparing of reportsBuilding relationships with the customer service teamRelationship building with third party hauliers Ensure all deliveries are bookedPlan and coordinate all bookingsMonitoring of key performance indicators (KPIs)This is a fantastic opportunity to gain experience working for a global brand. Below are some of the many benefits within this company;Free parking onsiteFree soft drinks and hot drinks onsite Vibrant workplaceFull training givenEquipment providedQuiz days / team building exercisesThis is an autonomous role where it is important for the successful candidate to be self motivated and take responsibility for making decisions and provide solutions to any potential challenges that may arise. Working in a fast paced environment, it is essential for some geographical knowledge of the area. Desirable experience: * Previous Logistics experience an advantage * Good knowledge of Excel especially pivot tables and V-lookups This position is working Monday to Friday 8am-5pm 40 hours per week. There is some flexibility to potentially work 8.30am-5.30pm or 9am-6pm.The role is based at our client's offices in Nottingham where parking is available. Due to the current COVID climate at this stage some remote working from home might be necessary and full equipment will be provided. This is an ongoing temporary role for up to 6 months.For the right candidate there is a potential opportunity to apply for future opportunities within this brand. If you want to join one of the world's largest drinks manufacturers, in a position that will see you engaging with key stakeholders and taking responsibility for delivering a first class service to key clients then please do get in touch today! Randstad values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application