german/french speaking customer advisor in sunbury-on-thames

posted
10 June 2019
contact
johnson & johnson evc, randstad inhouse services
job type
temporary
salary
£ 11 per hour, Canteen, Car Park, Bonus, Pension, Holiday
apply now

posted
location
sunbury-on-thames, south east
specialism
customer services
sub specialism
Customer Service
job type
temporary
working hours
Full-Time
salary
£ 11 per hour, Canteen, Car Park, Bonus, Pension, Holiday
reference number
CustomerService
contact
johnson & johnson evc, randstad inhouse services
phone
07884 188 354
apply now

job description

Are you a natural communicator? Are you comfortable dealing with business customers in the UK? Are you looking for an exciting opportunity with a multinational pharmaceutical company?

EVC Johnson & Johnson are multinational medical devices, pharmaceutical and consumer packaged goods manufacturing company, Joining Randstad at EVC means becoming part of an incredible story - and helping to write the next chapter.

You'll be working in a fast and ambitious environment, with talented people who really care about what they do.

Benefits:



* On-site car parking and cycle storage
* Conveniently located to public transport links
* Subsidised on-site restaurant
* Comprehensive training
* Discounted staff shop
* Annual bonus scheme

Pay Rate and Working Hours:



* £11 PER HOUR

* Plus annual reviews

Monday to Friday - 08:00AM - 16:00PM

Responsibilities:

This role is to support the UK and Italian market so fluency in English and French/German is required. You will be dealing with inbound calls from corporate customers only.



* Processing telephone orders, enquiries, complaints and requests for information
* Managing the relationship between different areas of the business
* Maintaining corporate SLAs and individual KPIs
* Responding to email enquiries from customers
* Maintaining customer and product knowledge

Requirements:

As the primary contact between the business and its customers, you will be expected to ensure that every customer receives the same level of high service that you yourself would expect. You will be able to demonstrate:



* Strong customer focus
* Effective communication skills in English - verbal and written
* Ability to work in a team environment
* Good computer skills
* Organisational, numerical and administrative skills
* Willingness to take ownership of issues and resolve them when necessary

If you're passionate about delivering a high-quality personal service to corporate customers, then send your application to evcjobs@randstad.co.uk today!

skills

accuracy,adaptability,analytical,appearance,assessment,assertiveness,confidence,communication,handle complaints,computer,customer care,feedback,flexible,friendliness,handlestress,increase customer retention,initiation,language knowledge,listening,microsoft office,multitasking,public speaking