Company: BigChangeJob Title: Graduate RoadCrew Support (STEM graduates required)Location: LeedsSalary: Between £20-23k DOE REF: J10628:LEE:GRCSSector: IT – SoftwareBigChange is looking to grow their Roadcrew Support team to keep delivering the mobile resource management solutions they’re known for. They work with businesses of all sizes to bring them highly intuitive, all-in one solutions and significant return on investment.Innovators in their field, BigChange want to bring on board articulate graduates to manage client relationships. This is a fantastic role for a graduate interested in relationship management and technology – you’ll benefit from market leading training and development in both areas, with a company well-established in its field.What you get: Competitive starting salary of between £20-23k33 days holiday, plus bank holidays, plus ‘BigChange Birthday’Extensive training and support including a 2 week induction programWarm and inclusive work environment that includes a number of social events (to return once safe)Subsidised gym membershipFree yoga classesHealthcare and PensionResponsibilities:Support the roll-out of new applications and system information, changes and updatesTroubleshoot system & network problemsDiagnose & solve hardware/software issuesInstall & configure computer hardware operating systems & applicationsResolve customer issues, escalating them to relevant people where necessaryAct as intermediary between client and service teamsIdentify business needs and find ways for the businesses products to add valueProvide accurate and meaningful feedback to customersProvide administrative support as necessaryRequirements:- Educated to degree level in a STEM related discipline- Previous customer service experience - Excellent communication/interpersonal skills- Interest, or solid understanding of IT including; Word, Powerpoint and experience using spreadsheets and databases- Ambitious and determined to succeed Pareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. If you require this job specification or to apply in an alternate format, please visit the Pareto website.