Job Title: Graduate Customer Success ExecutiveLocation: LondonSalary: £27.5k basic salary + £16.5k OTEREF: J11931:LONSector: TechOur client develops and deploys a market-leading SaaS platform, allowing for personalised promotions and digital loyalty platforms for omnichannel retailers, hospitality operators and CPG suppliers. Creating technology that enhances business marketing, our client work with large, well-known organisations such as John Lewis, M&S and Hilton to name a few! Our client are expanding rapidly and going global, with offices now in the UK, US, Canada and Australia, meaning there are plenty of opportunities for progression. Don’t miss this fantastic opportunity to embark on a career- apply now! Customer Success Executive Package:A competitive basic salary of £27,500Y1 OTE of £44,000 (uncapped!)Excellent progression, learning and development potentialLaptop and mobileRegular socials in a welcoming, inclusive environment, including weekly Friday drinks!Lucrative bonus and incentive schemesFantastic officesPension contributionsCustomer Success Executive Role:Gain a comprehensive knowledge of the company, their clients and their offering in order to have valuable conversationsDeliver excellent relationship management to clientsPresent on video calls to clients about best practice, solutions and opportunities availableWork strategically with clients to identify business needs that can be addressed by commercial opportunities for the companyEnsure client retention is maximised as well as upselling and cross-selling the company product portfolioWork closely with Operations to develop and maintain necessary technical knowledge to be the clients’ point of contacting for troubleshootingManage your own forecast and CRM recordsWork with Product Management to identify new product featuresWork with the Head of Account Management to build out strategic plans for your portfolio of accountsCustomer Success Executive Requirements:Educated to degree levelPossess exceptional communication and interpersonal skillsComputer/IT literateHighly organised, with excellent time management skillsSelf-motivated, with a strong desire to succeedPareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. If you require this job specification or to apply in an alternate format, please visit the Pareto website.