help desk advisor in stockport

posted
24 July 2018
contact
heidi oconnor, randstad business support
job type
permanent
salary
Bonus
apply now

posted
location
stockport, north west
specialism
customer services
sub specialism
Call Centre
job type
permanent
working hours
Full-Time
salary
Bonus
reference number
NHS.HD
contact
heidi oconnor, randstad business support
phone
0161 247 8802
apply now

job description

Facilities Management Help Desk Advisor - Stockport

£20,000 per annum

Are you an enthusiastic individual with great customer service skills? Are you interested in a first step to a career working with one of the largest property owners in the UK? Do you have great enthusiasm in your work? If so, continue reading and apply today!

We are currently recruiting for the NHS Property Services, a well established; limited company which is also part of the wider NHS family. You will be based in new luxury offices in Stockport. Well regarded for their fantastic work environment and culture, this is a great opportunity to build your career in a rapidly growing business.

They are looking for Help Desk Advisors to join their lively and ambitious team and full, comprehensive training will be provided. The successful candidates will be responsible for answering inbound requests and assisting the delivery of Pre-Planned Maintenance and to provide a high standard of customer service.

Responsibilities



* Receiving service requests via phone and email
* Using your initiative to prioritise jobs
* Working within targeted SLA's and KPI's
* Liaising with service teams and suppliers to keep customers informed about progress
* Using your in depth knowledge about the services to help customers with their needs
* Take ownership of your development and learning
* Contribute to the continuous improvements of the companies processes

Ideal candidate will possess



* Experience working in a contact centre
* A customer focus attitude to resolve problems ensuring customer expectations are met
* Excellent communication skills, with both verbal and written
* Ability to use initiative and priorities jobs and work load effectively
* The drive to improve their performance against all targets
* The ability to work with both your peers and Team Leader to continuously improve on quality and processes

Working hours 7am to 8pm Monday to Friday and mainly 1 in 4 weekend - (rota shift)

If you're someone who can provide outstanding customer service and want to work as part of a fast paced yet fun team, apply today.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

skills

communication