helpdesk administrator in oxford

18 September 2019
danielle holmes, randstad cpe
job type
£ 12.49 per hour
apply now

oxford, south east
secretarial & admin
job type
working hours
£ 12.49 per hour
reference number
danielle holmes, randstad cpe

job description

Helpdesk Administrator £12.49p/h

Cowley, Oxford OX4

* 38.5 hours per week, on a rotating shift pattern of 4 on / 4 off(days and nights), 06:00 - 18:00 and 18:00 - 06:00.
* Salary £12.49 per hour - Paid weekly every Friday
* Experience with a leading company
* On site parking
* Long term secure work
* Immediate start

Your responsibilities include:

* Answering calls with the aim to achieve 97% calls answered within 10 seconds
* Respond / action all emails in a timely manner
* Support subcontractors with upon arrival
* Support new arrivals with induction video and log
* Manage the Oxford induction log via the intranet
* Manage Oxford key issuing via log
* Book in visitors via the intranet
* BMS monitoring
* Weekend energy monitoring
* Monitoring and managing of local spreadsheets as instruction of management
* Liaising with Admin and Contract Managers across all Plants
* Follow processes issued to the Helpdesk

Qualifications or Required Experience:


* Good level of education
* High level of customer service skills
* PC illiterate.
* Organised and tidy


* PLANON System (training given as necessary)
* Microsoft packages
* Customer service systems/procedures (training given as necessary)
Personal Attributes:

* Professional and polite
* Positive attitude and enjoys a challenge
* Flexible and highly motivated
* Must be able to work well under pressure, in a team or lone working
* Punctual, reliable and trustworthy

If you are interested in this position, Please use the apply button below. Alternatively you can call Danielle on 01489 560 159.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.