helpdesk adminstrator in halifax

23 August 2018
lucy wainwright, randstad cpe
job type
£ 18,000 - £ 22,000 per year
apply now

halifax, yorkshire and the humber
construction & property
sub specialism
fm & maintenance
job type
working hours
£ 18,000 - £ 22,000 per year
reference number
lucy wainwright, randstad cpe
apply now

job description

Job Title: Helpdesk Administrator

Location: Halifax

Hours: 8am - 5pm

Salary: £18,000 - £22,000

Role Purpose:

Provide a comprehensive helpdesk and administrative service.

My Client:

My client is a well respected Property Maintenance and FM Services provider in Halifax.

My client offers a broad range of integrated services, including Maintenance, M&E, Security, Hygiene and Supply chain management.


* Provide an efficient service to callers to the Helpdesk, which requires a good understanding of the contract, contractors, service agreements and geographical spread.
* Ensure all relevant work requests received by the Helpdesk, are logged correctly and timelessly, then transmitted to the appropriate supplier, and that follow ups are done on a daily basis.
* Ensure a daily call log is kept of all calls made to and from the Helpdesk.
* Assist with the management of the Helpdesk database.
* Ensure that database records are accurate, comprehensive and updated, ensuring no job is past its target date on a daily basis.
* Update database records with new tenant contact information and change of contractor and delete old records etc.
* Monitor works progress from the initial report stage, through quotation receipt, ordering, and completion of works and invoice receipt.
* Actively follow up to ensure that agreed response times are achieved.
* Provide regular reports of works status, to Regional Facilities Managers.
* Ensure Helpdesk is switched to the Out of Hours supplier on a daily basis.
* Assist the Helpdesk Supervisor as and when required
* Input into the Helpdesk data base information and records for new properties within the team's management portfolio.
* Attend the Contract Manager team meetings and Department meetings, as and when required.
* Review weekly building reports, for specific buildings, and liaise with the Contract Manager or action as appropriate.
* Report to the Contract Manager on a weekly basis, highlighting works outstanding, contractor performance and improvement ideas.
* Carry out any other additional duties as required, or directed by the Contract Manager
* Assist Contract Manager with tasks, administration and projects as and when required
* Distribute incoming mail
* Keep helpdesk neat and tidy
* Keep departmental filing up to date when required

Attributes Required:

* A good basic education is essential, with at least GCSE passes in Maths and English
* Higher educational qualifications to 'A' level/HNC/D or degree would be beneficial
* Training: Good PC based skills, with experience in Word/Excel and Outlook - intermediate to advance level.
* 1 years experience in a similar role.
* Previous experience of a customer-facing role using
* Experience in using systems such as Dynamics AX or Concept software is desirable
* Some financial / accounting experience would be an advantage.


* Must demonstrate a strong sense of customer focus.
* Excellent verbal, and good basic standard of written, communication skills.
* Self-motivated and systematic.
* Results/ task orientated, attention to detail and accuracy. Excellent time management and organisational skills.
* Commitment to continuous improvement.
* Ability to work as part of a team, as well as independently.
* Committed to customer service delivery.
* Reliable and committed.
* Confidential and discrete approach.
* Calm manner, able to work under pressure and with changing demands and priorities.
* Smart appearance
* Be flexible to work outside core office hours from time to time
* Essential Experience
* Experience working within a Facilities Management / customer services environment
* Good oral communication skills
* Confident and able to use initiative


* 20 Days Holiday + Bank Holidays
* Free On site parking
* On going training and support
* Career Progression within a busy team
* Bonus scheme based on productivity

For more information, contact Lucy at Randstad on 01132456161.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.


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