helpdesk coordinator in manchester

30 October 2018
john ward, randstad cpe
job type
£ 20,000 - £ 22,000 per year
apply now

manchester, north west
construction & property
sub specialism
fm & maintenance
job type
working hours
£ 20,000 - £ 22,000 per year
reference number
JW - VIN001
john ward, randstad cpe
apply now

job description

Maintenance Scheduler

£21,000 + Package

Denton, Manchester

The Company -
One of the largest companies in the UK with the construction and property market are looking for a scheduler to join there team. This company has been established for over 50 years and has solid foundation and plenty of progression opportunities. They believe in investing in there employees.

Key Responsibilities -
Scheduling and communicating for all operatives; liaising with clients, contractors and external stakeholders
Handling customer and client complaints or queries via telephone, email or letter
Using in house systems and Microsoft packages to log enquiries and calls and manage the process
Provide administrative support to line managers and colleagues where required
Planning repairs and maintenance requests to the relevant operative
Ensure trade skill sets and location parameters are working effectively
Document Control - Ensure worksheets are received and checked along with keeping them up to date
Work towards individual and client KPI's
Be able to work in a fast-paced demanding environment with constant collaboration with key stakeholders, clients and suppliers
Clear communication skills
Exceptional customer service
You may be expected to cover out of hours call handling on a rota such as 1 in 5 weeks

Key Skills and Qualifications -
Experience of scheduling/planning within the maintenance sector
Preferably experience within a customer service call centre logging and taking incoming calls
Excellent communication skills both written and verbally
Demonstrate the passion to add value and consistently provide a high level of customer service.
Have excellent knowledge of Microsoft Packages including Excel, Word and PowerPoint Presentation
Worked with systems used to manage the scheduling of repairs within the repairs and maintenance sector
A good understanding of key performance indicators
A good understanding a very diverse customer base

To APPLY please send your CV OR call me to discuss in the office on 0161 238 8800.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.


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