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    job details

    Are you an experienced Administrator with proficient IT, communication & organisational skills? If so, Randstad are keen to hire an adaptable Helpdesk Administrator / Service Coordinator for our client, a market leader in the Manufacturing & Engineering sectors.

    The successful candidate join an established team and be responsible for the the allocation and coordination of reactive, planned and service installation works between Clients and Engineering staff.

    Benefits:

    • Permanent hire
    • Attractive hours of work 8.30am-5pm Mon- Thurs & 8.30-4.00pm Friday
    • Competitive salary £24000-£26000 per annum
    • Enhanced holidays
    • Onsite parking
    • Scope for career development

    Requirements:

    • Previous Administrative, Helpdesk, Customer Service or Maintenance Coordinator experience essential
    • Knowledge of the Industrial, Engineering, Manufacturing or Maintenance sectors would be advantageous
    • IT proficient with sound systems knowledge and data entry skills
    • Strong attention to detail
    • Ability to manage changing business priorities
    • Effective interpersonal skills

    Responsibilities

    • Call Handling
    • Allocation of jobs to Field Technicians and subcontractors
    • Review of electronic time sheets for Field Technicians
    • Pending call reporting and escalation
    • Co-ordination of Field Technician revisits
    • Co-ordinating and distribution of maintenance visits
    • Issuing of pre-planned maintenance scheduled to Clients / Service Managers
    • On-call administration and updates
    • Arranging reactive and pre-planned maintenance appointments direct with end user
    • Client portal updating
    • Set-up and amendments to maintenance contracts
    • Manage and reduce all WAIT info.
    • Achieve monthly maintenance KPI's
    • Liaise with Service / Operations Managers re KPI performance
    • Creation of job packs issuing to Service / Operations Managers
    • Raising PO's and issuing to sub-contractors
    • Goods Received Note updates to CPA

    Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

    Are you an experienced Administrator with proficient IT, communication & organisational skills? If so, Randstad are keen to hire an adaptable Helpdesk Administrator / Service Coordinator for our client, a market leader in the Manufacturing & Engineering sectors.

    The successful candidate join an established team and be responsible for the the allocation and coordination of reactive, planned and service installation works between Clients and Engineering staff.

    Benefits:

    • Permanent hire
    • Attractive hours of work 8.30am-5pm Mon- Thurs & 8.30-4.00pm Friday
    • Competitive salary £24000-£26000 per annum
    • Enhanced holidays
    • Onsite parking
    • Scope for career development

    Requirements:

    • Previous Administrative, Helpdesk, Customer Service or Maintenance Coordinator experience essential
    • Knowledge of the Industrial, Engineering, Manufacturing or Maintenance sectors would be advantageous
    • IT proficient with sound systems knowledge and data entry skills
    • Strong attention to detail
    • Ability to manage changing business priorities
    • Effective interpersonal skills

    Responsibilities

    • Call Handling
    • Allocation of jobs to Field Technicians and subcontractors
    • Review of electronic time sheets for Field Technicians
    • Pending call reporting and escalation
    • Co-ordination of Field Technician revisits
    • Co-ordinating and distribution of maintenance visits
    • Issuing of pre-planned maintenance scheduled to Clients / Service Managers
    • On-call administration and updates
    • Arranging reactive and pre-planned maintenance appointments direct with end user
    • Client portal updating
    • Set-up and amendments to maintenance contracts
    • Manage and reduce all WAIT info.
    • Achieve monthly maintenance KPI's
    • Liaise with Service / Operations Managers re KPI performance
    • Creation of job packs issuing to Service / Operations Managers
    • Raising PO's and issuing to sub-contractors
    • Goods Received Note updates to CPA

    Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.