helpdesk customer advisor in manchester

08 August 2018
danielle holmes, randstad cpe
job type
£ 10 per hour
apply now

manchester, north west
construction & property
sub specialism
fm & maintenance
job type
working hours
£ 10 per hour
reference number
danielle holmes, randstad cpe
apply now

job description

Helpdesk Customer Service - Immediate start - £10.00p/h

Square One, M1

* Monday - Friday
* Salary £10.00per hour - Paid weekly every Friday
* Experience with a leading company
* On site parking
* Long term secure work
* Immediate start

Your responsibilities include:

* Queries range in complexity and can be answered using a knowledge base or may need to be investigated.
* Calls can be from employees, suppliers, external people etc
* Answering calls for one area, however there is potential to grow and learn other areas.
* AP - invoice queries, tracking invoices, suppliers requesting payments, reconciliation etc.
Payroll - Employees not been paid correctly, holiday, payslip etc.
Recruitment -people chasing documents, HM requests etc.


* Exceptional listening skills
* Professional telephone manner
* Able to demonstrable excellent customer service skills
* Experience of managing difficult conversations to a positive outcome
* Able to demonstrate the ability to influence stakeholders positively
* Excellent communication skills


* Occupational knowledge of shared services
* Educated to degree level or equivalent
* ORACLE eBusiness Suite experience

If you are interested in this position, Please use the apply button below. Alternatively you can call Danielle on 01489 560 180.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.