helpdesk supervisor in lewisham

16 April 2019
daniel hobbs, randstad cpe
job type
£ 27,000 - £ 28,000 per year
apply now

lewisham, london
accountancy & finance
sub specialism
job type
working hours
£ 27,000 - £ 28,000 per year
reference number
daniel hobbs, randstad cpe
apply now

job description

Helpdesk Supervisor - South East London - Perm - £28k - FM service provider

Currently looking for a Helpdesk Supervisor who would be interested in working for one of the leading FM service providers on one of their prestigious contracts based in South East London.


* Salary: £28,000
* 25 days holiday
* Pension, healthcare

The role:

* To provide effective and professional supervision of the administration service on site, following procedures to ensure an efficient and responsive service across the contract
* Support the Helpdesk as required by receiving calls, logging on the FM Support System, feeding through jobs to operational staff and reporting back to the end user/customers
* Administer site based contracts, ensuring annual purchase orders are raised and receipted, maintenance visits booked and trackers updated
* To prepare reports and documents as required, maintaining confidentiality at all times.
* Manage work orders
* Manage and cost office stationery
* Ensure that files and filing systems are kept up to date
* Participate in the training of new staff members
* Act as site H&S representative and hold meetings accordingly.
* Working hours are 40 hours per week, Monday to Friday, 0800 to 1700

The person:

* Previous experience in a supervisory / administration role is essential.
* Experience working in a Facilities Management environment is required
* Must be proactive with a flexible attitude when dealing with client and colleagues
* Must have excellent communication and organisational skills
* Able to work as part of a team and autonomously
* Will have a high level of IT skills with experience in Word, Excel and databases
* Experience using Maximo is a distinct advantage
* Knowledge of Health & Safety desirable

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.




Helpdesk Supervisor - South East London - Perm - £28k - FM service provider