helpdesk in glasgow

posted
11 September 2018
contact
annette jamieson, randstad cpe
job type
contract
salary
£ 8 - £ 9 per hour
apply now

posted
location
glasgow, scotland
specialism
customer services
sub specialism
Call Centre
job type
contract
working hours
Full-Time
salary
£ 8 - £ 9 per hour
reference number
HPGLRD
contact
annette jamieson, randstad cpe
phone
0141 248 7212
apply now

job description



An excellent opportunity has now arisen for a Helpdesk Operative to join us in Glasgow

Within this role you will provide helpdesk support across the regions and will provide admin and helpdesk support to the various contracts within FM. You will assist in liaising and communicating effectively with the stakeholders, client contacts and contractors to achieve reactive task SLA's, 100% PPM completion to achieve contract compliance across the relevant contracts.

You will also be responsible for the day to day operation of the Helpdesk, PPM schedules and Reactive call activities together with ongoing administrative tasks. Your Helpdesk operations will also include phone and computer work, generating reports, processing timesheets where applicable, ordering materials, and general office duties.

In order to be successful in this role, you will have strong administrative and organisational skills; with the ability to prepare, compile and present letters, spreadsheets, reports and general documentation using various PC packages and media. Experience of prioritising timescales for workload, PPM and helpdesk is also essential.

Proficiency in Word, Excel and email will be required and, although not essential, knowledge of Helpdesk CAFM software would be an advantage.

Need to be availble to do shift work


If you are interested in the above role please email your CV or call me on 0141-248-7212

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.