helpline adviser in salford

07 March 2019
madalin borcanea, randstad business support
job type
£ 10.80 per hour, holiday pay of up to £1.30/hour
apply now

salford, north west
customer services
sub specialism
Customer Service
job type
working hours
£ 10.80 per hour, holiday pay of up to £1.30/hour
reference number
madalin borcanea, randstad business support
apply now

job description

Helpline Adviser

Call Handling - NSPCC (National Society for the Prevention of Cruelty to Children)

Temporary - 12 weeks contract

Salford - off the M602


Do you want to make a difference for children that have been physically neglected or mentally abused?

Do you want to make a positive impact on thousands of families across the UK?

Do you want to be the first point of contact for the public and professionals that need advice and support?

If you answered "Yes" to all or most of the above, I encourage you to read further.


* Helping change children's lives
* Accessible location via the M602
* Great hourly wage
* Holiday pay accrued each week
* Weekly pay on Friday


* Assess the information and advice needs of a wide range of contacts
* Acquiring information regarding the callers concerns
* Responding to enquiries and escalating complex enquiries
* Handle sensitive and confidential information in a professional manner
* Deal with incoming/outgoing mail/emails, including distributing them to relevant people
* Appropriately handling contacts where the customer is distressed, angry or upset
* Undertake administrative tasks when not call handling
* Liaise with statutory agencies regarding the exchange of information on child protection enquiries
* Participate in regular department and team meetings, contributing to strategy and discussions
* Take personal responsibility for keeping up to date with and contributing to the development of best practice


* Available to interview on 15th or 18th March and to start on 25/03/2019
* Flexible approach to work
* Experience working in a call handling role
* Provide frontline enquiry in a high demand customer service environment
* Working knowledge of Microsoft Office
* Good records management skills
* Punctuality and organisation skills
* Excellent communication skills
* Motivated, flexible, reliable and proactive
* Demonstrate values of integrity and accountability
* Open to work shifts, unsociable hours and weekends
* Ability to deal appropriately with sensitive and confidential material
* Ability to judge the urgency of a caller and under pressure redirect the caller to the appropriate source
* Need to be resilient
* Enhanced DBS check - candidates on the updated service will be given priority

This role requires participation in rota working between the period 8am to 10am on weekdays and involves bank holiday working. You will also be required to work weekends (9am to 6pm) every 3 weeks.


If you or anyone you know is looking for a role like this, please get in touch with Madalin on 0161 247 8801 or apply below.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.


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