home service technician in northampton

posted
08 April 2019
contact
petra sandy, randstad business support
job type
temporary
salary
£ 10.60 per hour
apply now

posted
location
northampton, east midlands
specialism
customer services
sub specialism
Customer Service
job type
temporary
working hours
Full-Time
salary
£ 10.60 per hour
reference number
MJ69721
contact
petra sandy, randstad business support
phone
01299 252317
apply now

job description

Job Purpose
To provide a safe and efficient installation, replenishment, service and removal of home oxygen therapy equipment to patients in their homes, on time and in full.
To maintain a 24/7 cover period for service. Outside of normal working hours are subject to an "On Call" rota.
This role requires undertaking of repetitive, heavy lifting tasks.
Due to working with vulnerable people, a fully enhanced DBS is required prior to commencement of this post.

Major Responsibilities
1. Ensure all jobs are planned and completed on time in accordance with service level agreements/KPIs
2. Use PC based reporting / delivery tools and satnav equipment
3. Flexible approach to workload as circumstances alter
4. Problem-solve and work without close supervision
5. Install and set up equipment in people's homes
6. Assess the best / safest route when installing equipment
7. Correct use of provided manual handling equipment and tools to install and remove equipment
8. Maintain the reputation with Patients, Healthcare Professionals and the Public

Financial
1. Good geographical knowledge of region with an aim to reduce carbon footprint / reduce fuel costs
2. Utilise route selection principles to ensure workload completed within most time-efficient manner.
3. To promote a safe driving culture to actively reduce AIM's (Accidents, Incidents and Near Misses)
4. Participate in continuous improvement by way of suggesting new ideas and opportunities to reduce the overall cost of service provision without compromising quality of service provision

People
1. Good interpersonal skills
2. Caring / counselling knowledge and experience
3. Sensitive to client's situation and vulnerability
4. Maintain good personal presentation / personal hygiene standards
5. Maintain professional boundaries by not befriending or offending patients / patient family and friends

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

skills

communication