housing and well-being advisor in bolton

07 January 2019
jessica ranson, randstad cpe
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bolton, north west
construction & property
sub specialism
job type
working hours
reference number
jessica ranson, randstad cpe
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job description

Would you like to work for a company who for over 50 years, provided accommodation, support and care services to help vulnerable people live independently? You will be expected to effectively and professionally manage a Later Life's housing scheme and provide high quality accommodation and services to older and vulnerable people.

This is a temporary position which is starting ASAP, ongoing until at least March to cover staff sickness with a mandatory need for a valid enhanced DBS.

Your Package

* 25 hours per week
* Working Monday to Friday
* £8-11 per hour

Your Responsibilities

* Actively engage with residents to promote independent living in a safe, secure and vibrant environment ensuring excellent communication at all times.
* Be adaptable as the role can change daily, depending on the needs of residents and local community.
* Proactively manage the customer journey including start to end tenancy set up and ongoing management
* Ensure all administration is effectively and efficiently completed
* Ensure that the building and all communal areas are welcoming and maintained to a good standard, reporting all potential hazards
* Respond accordingly to any initial instances of dissatisfaction or anti-social behavior on site to help resolve matters before they escalate, seeking advice and support where needed from line manager
* Actively support the income recovery team to reduce rent arrears
* Responsible for banking guest room income, TV license monies and petty cash
* Make sure that new residents are welcomed and understand how all the services operate
* Respond effectively to concerns and complaints, escalating to line management as appropriate or required
* Develop and maintain an effective and professional relationship with all residents and their family / supporters in line with the organisation's policies and procedures
* Act as facilitator / coordinator to ensure that residents receive the care and support services they require from other relevant agencies

Experience and Skills

* Valid enhanced DBS
* Excellent Customer Service Skills
* Competent with face to face, phone and email communication
* Experience of doing previous admin roles
* A desire to help and assist people
* Be mindful of vulnerable people

If interested please contact Jess at Randstad CPE on 0191 2211 567

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.


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