housing officer.

A Local Authority who I work closely with are on the lookout for a Neighbourhood Housing Officer. To be considered for this post, you must have experience working within social housing in either a local authority/housing association. You will manage a designated patch of properties, this may include Social Housing tenants, Council leaseholders, Community Supported residents and some out of borough properties.

Job Responsibilities

• Lead the management of your patch taking ownership and accountability of all issues ensuring they are progressed as well as leading on communication with residents' groups, customers and stakeholders.

• Lead on the development, progress and publicity of estate action plans in line with the Estate Action Plan procedure, working closing with key residents and attending meetings as required.

• Provide a visible presence on estates. Carry out home visits. Carry out quarterly estate inspections and attend local surgeries as required.

• Work with a range of Council and external services to support residents. This will involve working closely and co-operatively with the Housing Income Team, ASB team, Leasehold Services, Repairs, Housing Solutions, Estate Services, Customer Services, Major Works engagement team, Development teams etc.
• Safeguard vulnerable residents through investigating concerns received from other services, investigating and making referrals for relevant support. Working in partnership with a range of services to support vulnerable residents including, but not limited to; Social Services, Mental Health services, Drug and Alcohol services and Floating Support. Attending case conference or similar meetings as required.
• Making Proactive Welfare Calls to ensure residents welfare/wellbeing needs are being met

Please apply to this role with a CV to be considered

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Candidates must be eligible to live and work in the UK.

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