housing options officer in llanelli

06 November 2018
sheree jermin, randstad business support
job type
£ 23,866 - £ 24,866 per year
apply now

llanelli, wales
construction & property
sub specialism
architecture & design
job type
working hours
£ 23,866 - £ 24,866 per year
reference number
sheree jermin, randstad business support
apply now

job description

Do you have experience working in the housing sector?

Our client is looking for candidates from a housing background who has experience of giving advise to customers over the phone.

Main Purpose of the role -

To provide a high quality, customer focused, comprehensive and accessible housing advice service across all tenures with the aim of managing and resolving housing issues and improving health and well-being.

Working in partnership on a local and regional basis ensuring that the team effectively communicates with relevant partners, maximises its impact and outcomes for customers and service users

Be responsible for acting in accordance with our statutory functions, Council policies, procedures, and relevant Government legislation across the Housing Service.

Be responsible for the planning, implementation and delivery of specific team functions across Housing Options and Advice, ensuring a positive image of the Council at all times.

Principle Accountability's

1 Promote and contribute to the development of the Council's "One Team" philosophy and approach to service delivery, ensuring that all staff promote a positive image of the Council and customers are treated with courtesy, respect and equality.
2 Ensure the delivery of a high quality customer focused service to tenants and residents, taking ownership of issues and queries with a positive attitude and culture, working to encourage a sense of community.
3 Undertake lone home visits to carry out an assessment of need and to provide recommendations for other member of the Housing Options Team.
4 Contribute to the further development of policies and procedures to improve service delivery by actively participating in the work of relevant Steering Groups.
5 Take responsibility for all client records and associated sensitive information, ensuring confidentiality at all times, maintaining data protection.
6 Identify solutions and use initiative to solve complex issues by acting within the Council's policies and procedures, and ensuring compliance with relevant legislation.
7 Ensure accurate record keeping , and audit trails to demonstrate correct use of resources.
8 Assist in the development, improvement and marketing of housing option services, including those already provided and in relation to other new initiatives developed by the Council and its partners
9 Undertake appropriate assessments and record data in line with statutory requirements and other performance indicators and other data recording methods.
10 Be able to meet deadlines for enquiries from Councillors, Members of Parliament, Assembly Members and other representatives and organisations.

Monitor the financial database and collate information to manage an up to date, accurate record of expenditure and maximise income in line with Housing Options budgets, to include the collection of monies in respect of rent and loan repayments


Access to internal jobs.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.