Principal purpose of the role To deliver an excellent first and second line transnational HR service to the Constabularies; providing an administrative service to all employees, following clearly defined process, in line with established SLAs. Main activities of the role To undertake a comprehensive range of HR transnational, administrative and IT based processes in connection with the delivery of first and second line support to the business including recruitment, clearances, appointments, leavers, contractual changes and employment related policies and procedures To maintain accurate and up-to-date employee and recruitment records and systems, both manual and computerised To be responsible for the resolution of transactional HR queries some of which may be relatively complex and require a degree of analysis or comparison of options To provide advice on the application of both national and local conditions of service for employees Preparation of management information, employee data and statistics in order to work in a proactive and planned manner where possible. To ensure that all service standards and timescales are met To make recommendations for improvements in relation to administrative systems and processes. Any other duties that are commensurate with the role and grade as may be requested by managers Essential CriteriaAble to make recommendations for improvements in relation to administrative systems and processesProven and effective administrative skills. Understands the need for confidentialityAn understanding of how to handle, resolve and escalate enquiries and pass on information promptlyExcellent customer service skillsExcellent written and verbal communication skillsConfident in using ICT systems such as Word, Excel, Outlook, PowerPoint Able to plan, manage and review tasks for self and more junior team membersExcellent interpersonal skills, able to communicate effectively and professionallyExcellent time management and planning and organisation skillsAble to support changes in service provision in a positive and constructive mannerAble to work independently and seek advice and guidance when neededIs approachable and confident in coaching more junior members of the team to help them to acquireskills and experienceExperience of taking ownership for delivering outcomesExperience of using information to develop solutions and solve problemsThere are both Full Time and Part Time roles available.Randstad Business Support is acting as an Employment Business in relation to this vacancy.