An exciting opportunity for an ICT Support Technician to work for Norfolk Police. Role: ICT Support Technician (2nd Line Support)Location: Wymondham, Norfolk (Flexibility of working from home) Salary: £14.89 p/hDuration: ASAP for 6 Months37 Hours a week (Monday-Friday 8am-4pm/9am-5pm) Principal purpose of the roleTo build, administer, maintain and update various hardware, software and ICT systems to deliver therequired functionality whilst providing a customer focused experience. Main activities of the role (This list is not exhaustive)Install, maintain and configure ICT hardware and softwareAssist with development of new build images including application and software packagingReplace, upgrade and issue mobile/personal issue devicesMonitor, maintain and install ANPR Cameras both fixed and mobileCompetently carry out complex fault diagnostics of ICT hardware and software, to identify root cause and resolutionReview system monitoring tools, to identify trends and analysis to ensure service continuityMaintain and update asset records, job progress, Active Directory and other relevant databasesLiaise and work with 3rd party suppliersSupport ICT Projects as requiredRespond to customer requests within agreed timescales and escalate calls in jeopardy of failing service level targets to the SupervisorFollow all agreed processes and proceduresAny other duties that are commensurate within the role and grade as maybe reasonably requested by management Essential CriteriaMicrosoft certified professional, or have proven experience of working within a desktop/communications support roleProven experience in working within a Microsoft Windows software environmentDemonstrate an ability to perform advanced diagnostics when solving complex hardware & software issues.Proven experience and ability to work as an effective team member and with limited supervision isolation when requiredDemonstrate knowledge of maintaining ICT Asset registersAbility to travel to multiple locations within Norfolk and Suffolk as required with a full driving licence to drive Force vehicles including category B, weighing up to 3,500kg.Ability to work outside of normal office hours on a regular basis as part of an ICT on call rota. Desirable CriteriaITIL foundation V3Electronics qualificationKnowledge of SCCM & MSI packaging Apply Now! To get your CV in front of the hiring manager today.Randstad Business Support is acting as an Employment Business in relation to this vacancy.