implementation consultant in richmond upon thames

04 June 2018
jamie barrett, randstad business support
job type
£ 30,000 - £ 32,000 per year, benefits package and bonus
apply now

richmond upon thames, london
sub specialism
job type
working hours
£ 30,000 - £ 32,000 per year, benefits package and bonus
reference number
JB - 0406
jamie barrett, randstad business support
020 7255 5572
apply now

job description

Are you a customer service driven person with a passion for delivering IT Solutions? Do you thrive working in a dynamic and highly driven team constantly striving to over achieve? Keen to work with a company that are experiencing high growth and delivering exciting new products within the healthcare industry? Then we have the perfect role for you!

Our client are currently seeking an Implementation Consultant to join there ever growing professional services team servicing clients of there's across the UK and Ireland. You would be responsible for travelling to client sites to understand their requirement and what they are looking for from their system and then be responsible for ensuring their system is implemented in line with those requirements.

Role Summary:

The Implementation Consultant is responsible for the successful implementation of the workforce management applications on client sites. The implementation process incorporates all elements of

* Implementation project scoping and planning;
* Client engagement and management;
* Project progress reporting;
* Data collection, system configuration and knowledge transfer;
* Product demonstration and training;
* Testing and go-live supervision.


* Accurately take requirements relating to the setup and configuration of the product;
* Configure the Health Suite product in line with best practices and confirming with due process;
* Deliver presentations and demonstrations as required
* Ensure checkpoints are completed where necessary
* Report on the progress of implementation projects to the Client Services Project Manager, maintain and update project reporting documentation
* Plan and manage user level requirements workshops - capturing the business needs and documenting them in a suitable format to reflect the Implementation Objectives
* Ensure Client Services management are informed of any new developments (technical or political) taking place with the client which may be relevant to generally
* Identify risks, taking appropriate action and escalating as necessary

Skills/Qualifications/Experience Required:

* Excellent customer interfacing skills
* Ability to communicate effectively with the end user community within the client organisation
* Strong capacity for business requirements analysis and document preparation
* Good interpersonal skills with clients and colleagues alike
* Ensure the continuous engagement with the implementation and project outcomes from senior management within the customer Experience
* A technology background within workforce management implementations in a Healthcare environment gained in either a client or vendor role
* Experience as a project leader, having been responsible for managing a scope of work to a defined time schedule according to a well-defined scope
* Experience as a rostering practitioner, gained preferably in a health (acute or aged care) environment
* Experience in delivering user workshops (planning, leading and meeting minutes)
* Experience in delivering product training, both one-to-one and in small groups


* Tertiary qualifications in IT, Business or a related field
* Industry recognised qualifications in a commercial standard project management methodology would be well regarded

If you can relate to the above skills and and experience and are interested in working with a highly innovative and expanding company, please get in touch with your CV!

Randstad Business Support is acting as an Employment Agency in relation to this vacancy.

educational requirements