inbound customer service- part time in bradford

posted
21 May 2018
contact
yasser sain, randstad business support
job type
contract
salary
£ 7.83 - £ 8.65 per hour, Parking
apply now

posted
location
bradford, yorkshire and the humber
specialism
customer services
sub specialism
Call Centre
job type
contract
working hours
Part-Time
salary
£ 7.83 - £ 8.65 per hour, Parking
reference number
PTMS623
contact
yasser sain, randstad business support
apply now

job description

Would you like to work one of the big top 4 supermarkets in the UK? Are you seeking a career rather than a job? Are you looking for progression and want to gain new skills? Then look no further!

We currently have exciting opportunities for customer service advisors who are available for an immediate start within a busy and vibrant customer service department. They are currently expanding and this is an incredibly exciting time to be joining their team.

The client is looking to up skill staff into the following areas: Social Media; Property & Maintenance; Switchboard as well as the general line and the client's point's card system query line. The benefit for YOU is you gain an array of skills in different areas! The role is a temp on-going position with a view to go permanent and extensive training and development opportunities and other department is made.

Responsibilities within this role will include;



* Dealing with large volumes of calls regarding a the company's reward card
* Handling customer complaints and ensuring these are resolved in a timely and professional manner
* Handling large volumes of emails this will include queries and complaints and being able to adapt to each customer.
* Dealing with queries and complaints via social media platforms such as twitter
* Dealing with Maintenance queries from other stores

To be successful within this role you will have the following;



* A minimum of one years customer service experience, ideally within an office
* An excellent telephone manner being polite and courteous at all times
* Proven experience of handling complaints
* Excellent administration skills

Please note candidates will need to be immediately available. The interview will take place in Leeds city centre so please make sure that you are available to attend.

Hours of work/Pay

The hours of work are:

Tuesday, Wednesday Rotating 8am-5pm, 9am-6pm, 11am-8pm and Saturday, Sunday fixed 8am to 5pm

Wednesday, Thursday Rotating 8am-5pm, 9am-6pm, 11am-8pm and Sunday fixed 8am to 5pm

Tuesday Thursday Rotating 8am-5pm, 9am-6pm, 11am-8pm and Sunday fixed 8am to 5pm

The hourly pay rate is £7.83 initially however after 3 months will increase to £8.65.

If this role is of interest then please apply online and we will be in touch with you in due course

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

skills

communication

educational requirements

secondary school