inbound customer service in durham

posted
10 August 2018
contact
amanda white, randstad business support
job type
temporary
salary
£ 9.20 per hour
apply now

posted
location
durham, north east
specialism
customer services
sub specialism
Customer Service
job type
temporary
working hours
Part-Time
salary
£ 9.20 per hour
reference number
MJ63652
contact
amanda white, randstad business support
phone
0191 2339313
apply now

job description

Part Time Inbound Customer Service Advisor

Pity Me, Durham

£9.20 - £9.94 per hour

16 hours per week

7pm - 11pm 4 days out of 7

3 months minimum with opportunities for longer term to permanent positions within.

Do you have a background in Customer Service? I am looking for people who can speak to customers via telephone, twitter and web chat. You need to be a good listener and have a proactive approach.

Expectations:

- listen and proactively communicate with your customers, take ownership and keep them 'in the loop'

- wow your customers and agree resolutions to bring the issues to conclusion

- be motivated, enthusiastic and passionate about delivering the best customer service experience

- do something amazing, everyday for your customers

- deliver, delight and get it right, ensuring that every customer experience ends with them having the confidence that their enquiry has been fully resolved

- be flexible and open to a changing environment

- Embrace training and support to overcome obstacles to make sure your customer receives brilliant service

You will need to have:

- confident communication skills, responding to telephone both inbound and outbound calls, written and social media enquiries,

- a strong 'hands on ' customer service background in a similar environment - call centre experience is desirable although not essential

- Strong alignment to our NWG company values

- a good level of computer literacy

Additional Benefits:

Free car parking on-site

Canteen and free tea and coffee machines

Pension

Paid holidays

Full training given

If you are suitable for this opportunity you will be invited to attend an informal interview. If you are successful your expected start date will be 20th August.

Please apply with an update CV.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.