it service desk administrator in worcester

posted
28 August 2018
contact
julia whittle, randstad business support
job type
permanent
salary
£ 25,000 per year, Benefits package
apply now

posted
location
worcester, west midlands
specialism
IT
sub specialism
Support
job type
permanent
working hours
Full-Time
salary
£ 25,000 per year, Benefits package
reference number
jw1625234
contact
julia whittle, randstad business support
phone
01905 745533
apply now

job description

The Role:

The position is based at My clients European Headquarters, located in Worcester reporting to the regional IT Manager. However, it will require a large portion of time within the Worcester Manufacturing Facility and also the Manufacturing Facility (with potential international travel).

You will be responsible for the Administration of the European Service Desk, providing both 1st line technical administration support to all of European computer and telephone users (including the facilities, 3rd party logistics and repackaging plants, Manufacturing Reps, Distribution partners, customers and field based direct sales force) and any visiting associates.

You will field support queries via the BMC ticketing system, emails and telephone calls. The successful candidate must maintain a high degree of customer service for all support queries and adhere to all service management principles. You will be part of the companies Global Service Desk team working together to provide first class support to the business.

The requirements:



* Minimum of 1 years experience in 1st line IT support in a similar environment and a degree ( or equivalent)
* Good understanding of Microsoft operating systems/applications
* Experience in hardware maintenance and software installation
* Good team player in a cross functional environment
* European language would be beneficial

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

qualification

a levels