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    job details

    I am supporting a leading distribution company based in Coleshill in their search for a Key Account Manager to support their international wholesale team.

    As a Key Account Manager you'll manage a set of high value and high volume international accounts. You will be responsible for developing strong relationships with the key contacts for each of those customers to retain, extend and explore new opportunities that provide innovative mutually beneficial business solutions.

    Dealing with international accounts means you will be interacting with customers where English is not their language so strong verbal and written communication skills are a must and any language skills are a plus!

    Benefits:

    • Salary of £26,000 + Company Bonus
    • Hybrid working model
    • 25 days holiday plus statutory holidays
    • Simply Health cash plan
    • Pension contribution

    Responsibilities:

    • Build and maintain strong, long-lasting client relationships
    • Negotiate contract pricing and complete tender documents
    • Develop trusted advisor relationships with customers and stakeholders
    • Communicate monthly/quarterly performance and metrics to customers and stakeholders
    • Business development with new and existing clients
    • Assist team members with challenging client requests or provide issue escalations as needed
    • Manage a specific set of VIP international wholesale key accounts
    • Liaise with external stakeholder to ensure export shipping documentation, regulations and documentation is complete
    • Update and maintain customer information
    • Process quotes and orders with meticulous attention to detail
    • Allocate and ship goods according to customer order and delivery requirements
    • Progress quotations and convert quotations to orders
    • Management of information within customer own web portals
    • Ensure delivery to schedule for all customer orders
    • Provide clear and regular communication to customers on order status
    • Maintain and control scheduled orders, consolidated shipment arrangements and managed inventory
    • Identify stock delay issues and proactively engage customers with updates or alternatives
    • Manage on site inventory systems
    • Handle discrepancies quickly and professionally
    • Raise and manage customer support cases as required
    • Monitor customer satisfaction via surveys, questionnaires and reviews

    Skills/ Experience:

    • Proven work experience as a Key Account Executive, Senior Account Executive, Account Executive, Telesales, Customer Services Representative or other relevant roles (ideally B2B)
    • Understanding and experience of Export Shipping, regulations, documentation
    • Ability to make commercial pricing decisions
    • Experience of using data sets for analysis
    • Experience of supporting customers to use ecommerce or website services
    • Experience of resolving customer discrepancies, complaints and escalations
    • Excellent attention to detail
    • Committed to providing excellent customer service
    • Flexibility and willingness to go the extra mile for customers

    If you think this role is for you then click apply!

    Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

    I am supporting a leading distribution company based in Coleshill in their search for a Key Account Manager to support their international wholesale team.

    As a Key Account Manager you'll manage a set of high value and high volume international accounts. You will be responsible for developing strong relationships with the key contacts for each of those customers to retain, extend and explore new opportunities that provide innovative mutually beneficial business solutions.

    Dealing with international accounts means you will be interacting with customers where English is not their language so strong verbal and written communication skills are a must and any language skills are a plus!

    Benefits:

    • Salary of £26,000 + Company Bonus
    • Hybrid working model
    • 25 days holiday plus statutory holidays
    • Simply Health cash plan
    • Pension contribution

    Responsibilities:

    • Build and maintain strong, long-lasting client relationships
    • Negotiate contract pricing and complete tender documents
    • Develop trusted advisor relationships with customers and stakeholders
    • Communicate monthly/quarterly performance and metrics to customers and stakeholders
    • Business development with new and existing clients
    • Assist team members with challenging client requests or provide issue escalations as needed
    • Manage a specific set of VIP international wholesale key accounts
    • Liaise with external stakeholder to ensure export shipping documentation, regulations and documentation is complete
    • Update and maintain customer information
    • Process quotes and orders with meticulous attention to detail
    • Allocate and ship goods according to customer order and delivery requirements
    • Progress quotations and convert quotations to orders
    • Management of information within customer own web portals
    • Ensure delivery to schedule for all customer orders
    • Provide clear and regular communication to customers on order status
    • Maintain and control scheduled orders, consolidated shipment arrangements and managed inventory
    • Identify stock delay issues and proactively engage customers with updates or alternatives
    • Manage on site inventory systems
    • Handle discrepancies quickly and professionally
    • Raise and manage customer support cases as required
    • Monitor customer satisfaction via surveys, questionnaires and reviews

    Skills/ Experience:

    • Proven work experience as a Key Account Executive, Senior Account Executive, Account Executive, Telesales, Customer Services Representative or other relevant roles (ideally B2B)
    • Understanding and experience of Export Shipping, regulations, documentation
    • Ability to make commercial pricing decisions
    • Experience of using data sets for analysis
    • Experience of supporting customers to use ecommerce or website services
    • Experience of resolving customer discrepancies, complaints and escalations
    • Excellent attention to detail
    • Committed to providing excellent customer service
    • Flexibility and willingness to go the extra mile for customers

    If you think this role is for you then click apply!

    Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.