lead contract support in city of london

12 February 2019
katie keogh, randstad cpe
job type
£ 9.30 per hour
apply now

city of london, london
construction & property
sub specialism
skilled trades & labour
job type
working hours
£ 9.30 per hour
reference number
katie keogh, randstad cpe
apply now

job description

Lead Contract Support- London W2- £9.30PH

Our Client is a multinational commercial real estate and investment company seeking a Lead Support to join their Successful Team based in Sevenoaks. Being one of the largest companies in the world, this position is not one to be missed.

This is a key appointment within the Business Unit and will require the individual to be a Strong Leader and have clear understanding of all financial procedures relevant to the Contract Support Role.

Your responsibilities within the operation; must have the ability to communicate to the users on all aspects of problems/complaints associated with the financial/administrative function, ensuring compliance with the client's processes and procedures at all times; this will include compliance with the Helpdesk Procedure and Financial Procedure.

Some of the benefits of working with us include:

* Weekly Pay
* Secure long term temp work with chance of temp to perm
* Competitive Salary
* Holiday Pay
* Free Parking near the office

Your Responsibilities Include:

* Create accurate POs in a timely manner
* Run unapproved and unposted PO Reports weekly and resolve in a timely manner
* Daily review and process supplier invoices
* Run weekly WIP meetings with Manager(s) on site to forecast accurately and push EW totals
* Complete monthly Anaplan reviews and updates to the Finance and Contract Support Manager
* Aid Account Manager in Forecast Document updates monthly
* Run and review P&Ls Monthly and influence P&L result
* Run and review WIP reports weekly
* Run open purchase order report weekly and review all open orders
* Run and review Debt report weekly
* Complete weekly BU Financial Report and Monthly Contract Review reports to a high standard and in a timely manner
* Answer calls and emails in a professional and timely manner
* Manage holiday, sickness, maintaining the correct and required staff level within the building
* Maintain people records such as new starters, leavers and any changes in staff
* Identify needs/assist in arranging training for all team members either on or off site
* Attend and participate in any relevant training courses
* Management of Concept System and reporting
* To complete monthly contract reports insuring that significant events or activities as well as areas of concerns are noted in the report.
* Collate and process timesheets and expenses weekly
* Attend and actively participate in weekly Webquote meeting with Account Manager and Customer
* Webquote management / raise Extra Works jobs in a timely manner
* Completion of Extra Works Margin Rec Report monthly for the Finance and Contract Support Manager
* System Housekeeping (including but not limited to Webquote, Dynamics, Concept, 4Sight)
* Ensuring Helpdesk are fully competent, and that effective succession planning arrangements are in place
* Ensure the delivery of high Customer Service Standards
* Ensure appropriate control systems to ensure policy and contractual commitments (KPIs) are met.
* Ensuring customer focus within all areas of operational activities and that effective relationship are maintained with key client contacts
* Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training and assessment
* Ensuring business policies and processes are effectively communicated, and implemented within the Team.
* Meet Key Deadlines Set.
* Line management responsibility for the Helpdesk position
* Leadership of Helpdesk Position
* Ensuring staff compliance with policy and procedures
* To conduct regular reviews of procedures making recommendations for improvement with appropriate working practices
* Communicate effectively and build/maintain relationships at all levels with internal and external customers
* Liaise and keep informed the senior management on all aspects of contract problems and regularly update on all financial issues. Inclusive of; Consumable Spend nearing budgets, Issues with margins, Aged WIP that won't be Billed etc
* Ensure QHSE documentation is maintained and readily available using CBRE systems e.g. Hazard Reports, training & competency records, PPE, toolbox talks
* Ensure use of Preferred Suppliers is maximised and best practice "better buying" is in place
* Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations


* Strong understanding and experience of Finance and Administration essential
* Previous experience of Concept CAFM System
* Previous management of a small team desirable
* Advanced Computer literacy with Microsoft Excel and Microsoft Office or equivalent
* ILM 2 Certificate or Similar
* Ability to lead from the front in times of critical events on site
* Strong organisational and communication skills with the ability to priorities workloads
* Ability to work under pressure whilst remaining calm clear thinking and be able to deliver the required services to the client within given time constraint
* Diligent and pro-active
* Ability to prioritise and act on own initiative
* Excellent organisational skills and exceptional attention to detail
* A flexible approach to work with a willingness to travel would be essential

If you think you posses the above requirements and are looking for your next career role then please do apply. If you need some more information please call Katie Keogh on 01489560180

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.


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