maintenance helpdesk operative in manchester

05 July 2019
john ward, randstad cpe
job type
£ 18,000 - £ 19,000 per year, Package
apply now

manchester, north west
construction & property
sub specialism
fm & maintenance
job type
working hours
£ 18,000 - £ 19,000 per year, Package
reference number
JW - JP0001
john ward, randstad cpe

job description

Helpdesk Operative


£18,500 + Package

Manchester, Stretford

My Client:

My client is one of the largest maintenance contractors with a massive stable backing within the industry. They offer a variety of financial and role progression.
My client offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.


* Provide an efficient service to callers to the Helpdesk, which requires a good understanding of the contract, contractors, service agreements and geographical spread.
* Ensure all relevant work requests received by the Helpdesk, are logged correctly and timelessly, then transmitted to the appropriate supplier, and that follow ups are done on a daily basis.
* Ensure a daily call log is kept of all calls made to and from the Helpdesk.
* Assist with the management of the Helpdesk database.
* Ensure that database records are accurate, comprehensive and updated, ensuring no job is past its target date on a daily basis.
* Update database records with new tenant contact information and change of contractor and delete old records etc.

Attributes Required:

* A good basic education is essential, with at least GCSE passes in Maths and English
* Higher educational qualifications to 'A' level/HNC/D or degree would be beneficial
* Training: Good PC based skills, with experience in Word/Excel and Outlook - intermediate to advance level.
* 3 years experience in a similar role.
* Previous experience of a customer-facing role using operating
* Some financial / accounting experience would be an advantage.

To apply for this role please send your CV OR contact me in the office on 0161 245 3630.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.


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