marketing sales administrator in newcastle upon tyne

posted
18 August 2017
contact
steven keeley, randstad business support
job type
contract
salary
£ 17,000 - £ 18,500 per year
apply now

posted
location
newcastle upon tyne, north east
specialism
customer services
sub specialism
Customer Service
job type
contract
salary
£ 17,000 - £ 18,500 per year
reference number
SK CM01
contact
steven keeley, randstad business support
phone
020 7255 5573
apply now

job description

Do you have an eye for detail and great communication skills? Do you have administration or sales coordination experience? Are you innovative and like to think out of the box? If so, continue reading and apply today!

Our client, a successful marketing and communications services company, is looking for an individual to join them for this permanent role, based in Newcastle.

Main Purpose of Job: To provide a profitable, efficient and professional service to a designated client group

Principle Accountabilities



* Provide advice and assistance to customers on products, services, design & production methods
* Co-ordination and management of the end to end production process. This will include quoting, checking artwork, ordering, invoicing and progressing jobs through production, without day to day supervision in the normal manner.
* Efficient & accurate Data Entry onto a variety of systems,
* Managing & ensuring data integrity.
* Liaising with Customers & Suppliers by telephone and email.
* Placing and progressing of orders- including the placement of personalised stationery orders received by email and post.
* Liaising with printers and suppliers in a professional way to ensure both quality and delivery is right first time and compliant with SLA's and productivity expectations.
* To assist in the investigation of customer queries and complaints in a timely and complete way.
* Recording all complaints or customer problems onto the PAR system
* Maintain Service levels
* Timely and accurate invoicing
* Building and developing client relationship

Person Specification



* Proven track record in delivering Client Services I Account management to a client group preferably in a print or marketing environment
* Excellent Administration experience
* Experience of utilising multiple systems including databases without supervision

Problem resolution and complaint handling experience in a commercial environment GCSE Maths and English Grade C+

Randstad Business Support is acting as an Employment Agency in relation to this vacancy.