Job DescriptionLevel 1/2/3 Support for a Manufacturing Execution System (Werum PAS/X).Sets work expectations with customers and delivers against them.Familiar with software deployment and development life cycles.Possess excellent customer consulting, written and communication skills.Has knowledge/education/experience in the Life Sciences or similar type organisation, and Information technology disciplines.
Job SummaryExperience in a GMP manufacturing environment.Is familiar with and may have worked on, manufacturing automation systems.IT savvy, experience with IT systems management and associated processes, networking experience a plus.Has provided support for manufacturing and/or similar IT systems.Undergraduate degree, though extensive experience may substitute.Writing skills are very important as they will be documenting complex aspects of the system.Experience with electronic batch recording systems would be a plus, experience with Werum PAS/X MES product would be outstanding.This role could be filled by either an engineer who is IT savvy, or an IT person with manufacturing environment experience.
Education and ExperienceBachelors or associate degree in Science, Computer Science, Life Science or equivalent industry experience.Experience with manufacturing environments and working in, and with, regulated (GMP) areas and systems.2+ years of relevant technical experience including (but not limited to); Windows technologies, manufacturing systems, networking.Experience with scientific/manufacturing instrumentation/equipment is a benefit.
ResponsibilitiesLearn and understand the system processes and procedures of the Customer's MES system Document system and use processes and procedures for Customer review and approval.Perform MES start up activities.Provisioning users.End-user support as directed by Regeneron Lead.Perform routine tasks/troubleshooting for the MES applications including: User Management - Add/Disable users, change permissions.Printer Management - Configuring printers (Zebra label printers mainly) in the MES Application and assigning them as needed to individual user terminals.Terminal Management - Configuring terminals and profiles within the MES Application for area and HW specificity.Troubleshooting - Assisting with typical/recurring errors such as terminal connectivity issues, incorrect user rights, etc.Assist with system configuration and changes as directed by Regeneron Lead.Perform and assist with planning and support activities associated with bringing new process areas on-board throughout the year.Perform and assist with planning and support activities associated with bringing new MES systems and/or components into production.Use ServiceNow for IT ticket management as directed by Regeneron Lead.
Due to the high volume of applicants we will only be able to contact those candidates being progressed to the next stage.
Randstad encourage applications from individuals of all ages & backgrounds. Whilst appointments will be made on merit alone candidates must be able to prove their right to work in the UK or the Republic of Ireland (as relevant). Randstad acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003