ocean import agent in coleshill

08 August 2018
hannah elson, randstad business support
job type
£ 22,000 - £ 30,000 per year
apply now

coleshill, west midlands
customer services
sub specialism
Call Centre
job type
working hours
£ 22,000 - £ 30,000 per year
reference number
hannah elson, randstad business support
0121 212 0142
apply now

job description

Are you a specialist in ocean freight looking for your new role? Are you passionate about customer service delivery? Do you want to work for a leading international freight company?

I am recruiting for a ocean import agent to join an leading freight organisation is Coleshill. The role has become available due to expansion of the team. You will be working in a medium sized team, but a part of a larger branch. We are looking for someone who has ocean import experience.

Your Responsibilities

* Ensure smooth and timely freight process flow
* Ensure accurate and timely data entry into our operational system
* Track and Trace Ocean Import Files
* Use Global Ocean Import Workflow Monitor on a daily basis
* Ensure documents are timely sent to customer or broker for customs purposes.
* Ensure accurate and timely client and vendors billing.
* Interact with our customers in arranging their international shipments, meeting customer service standards.
* Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).
* Meet compliance at all times to regulations internal and external in accordance with government regulations.
* Understand department process flow, and looking for best practices to improve operational efficiency and productivity
* Ensure all customers standard operating procedures in place and update.
* Meet KPI standards in accordance with the Company's procedures
* Overseas communications, timely responses to emails and requests (internal and external)
* Escalation of problems to Management when necessary
* Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Your skills/ experience

* Ocean import experience - this is a must however any length of experience, whether it be 12 months or 10 years
* Customer service experience - confident with dealing with all customer queries
* Administration experience - confident with using CRM systems
* Proven track record of being able to build relationships with customers
* Understanding of ocean documentation process
* Pro-active and strong organisational skills
* Good computer skills (Microsoft Office)

Benefits to you

* Competitive salary - depending on experience
* Free parking on site - easily accessible from public transport also
* Immediate start available
* Progression available

If you think that this is the role for you, then please click apply today!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.


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