A fantastic opportunity working with one of our favourite clients has just arisen. Having being established for over 50 years this company is one of the best and brightest when it comes to the distribution of spare parts. This company tells a humbling story growing from a small operation based out of a garden shed to a multi-national organisation. As an ever expanding force this organisation is looking to build on its already thriving customer service team and bring fresh talent to the business in 2020. So if you put customer service at the forefront of everything you do this could be a great opportunity for you! What you will do? Handling inbound calls from customers who want to purchase spare parts or book repairs for their home appliancesSupport customers and provide instructions on how to fix appliancesTake ownership to reach a suitable resolution for all queries/concernsAchieve all sales and service targetsPromote additional services like fast delivery, associated products and email sign upsEnsuring accurate logging of customer cases to facilitate refunds and repairs to our customer as quickly and efficiently as possibleUsing templates and personal responses to give clear and concise answers to customer requestsResolve customer cases which will involve investigating the reasons behind the customer issue and responding back to the customer through verbal and written communication to manage expectationAs a Customer Service Advisor, It's important you have:Excellent communication skills both verbal and writtenA passion for people and customer satisfactionPrevious customer service experienceA strong work ethic and determination to do a good job!Good communicator at all levels including the ability to negotiateExperience in working towards targetsWe would be really excited if you have:Experience within a call centre or busy retail environmentIntermediate Microsoft Office Suite skills and good attention to detailWhat we offer:Free on-site parkingUp to 33 days annual leave (including bank holidays)Pension schemeAccess to over 250 discounts including high street and online shopping, travel, technology, entertainment, food and drink and many more via PerkboxPotential to win access to Football tickets for Birmingham City home gamesStaff discounts on all products08:00 - 18:00 Monday - Friday, 09:00 - 16:00 - Saturday and 11:00 - 15:00 Sunday. Weekends are on a rota basis 1 in every 4 weekend (Weekends are working from home)Salary £17,550 + bonus Location: Small HeathInterviews are taking place this week and next! So get in touch today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.