operational business consultant in city of london

14 January 2019
sap ashford, randstad inhouse services
job type
£ 45 - £ 62.50 per hour
apply now

city of london, london
sub specialism
Analysis, Intelligence & Data
job type
working hours
£ 45 - £ 62.50 per hour
reference number
sap ashford, randstad inhouse services
07342 083989
apply now

job description

Are you an experienced Operational Business Consultant interested in working for a global software and solutions provider? Do you have experience in measuring corporate performance and bringing new ideas on board? Do you have knowledge of cloud-based vendor management systems?

If the answer is yes, this could be the opportunity you are looking for!

Based in Central London, but there may also be the possibility to work from home occasionally. You will be able to demonstrate your ability to exceed client goals and drive this part of the business forward.


* Free Restaurant facilities
* Free car-parking
* Participation in a generous annual bonus scheme


This role is responsible for actively measuring the client's performance and continuously seeks to assist the client in meeting or exceeding their pre-established goals and maintaining, updating and testing IT products systems and supporting document management and web services systems using VMS (Vendor Management System) technology and/or MSP (Managed Staffing Programs).

* Leads or supports regular strategic and/or high-level tactical discussions with the client to review the use of the application and to design methods for optimizing the use of application.
* Keeps abreast of product functionality, roadmap, and trends in the industry and advises clients accordingly. Serves as a bridge between Fieldglass services and the client.
* Understands and communicates client support decisions.
* Uses the knowledge achieved by solving a business problem within one client case to help achieve solutions in other client cases.
* Serves as a client and application subject matter expert (SME) in the management and execution of project tasks. Encourages client to efficiently use the application and effectively markets new functionality.
* Manages client enhancements by evaluating the request, understanding the gravity and impact to client's overall goals and relationship health, and working collaboratively with Product Development.
* Determines solutions for closing any gaps between the request and the ability to deliver. Shepherds accepted requests through the product development lifecycle, and manages client expectations for requests that cannot immediately be addressed within the application.
* Serves as a client advocate to ensure that accepted requests aren't diluted down, and works collaboratively to determine the possibilities for fitting requests into the release planning and testing cycle.
* Leads or monitors multiple client projects including expansions, implementations, integrations, and enhancements.
* Completes scoping documents in order to identify key drivers of time and cost.
* Submits documents to or serves as an assessor to determine client commitment level, budget, and statement of work.
* Coordinates resources and answers questions from other staff regarding client background, decision makers, and design.
* Escalation point for support related queries and tickets.


* Powerful and influential communication skills
* Previous programme management within an enterprise / blue chip environment.
* Programme methodology.
* Previous relevant experience within a cloud SaaS Programme, preferably VMS.
* Previous experience of managing multi-country, complex programmes with multiple stakeholders.
* A good understanding of the contingent labour and/or services procurement industry.
* A good understanding of how technology can be powerful
* A curiosity about technology trends.
* Strong organisational and time management skills
* Solid ability for influencing outcomes, internally and externally
* Proven track record of escalation and issue resolution.
* Have a collaborative approach to working with matrixed and remote teams and getting the best results from individuals across teams.
* Ability to manage multiple clients, with multiple teams in a fast paced, ever changing environment.

We're Looking For:

* Bachelor's Degree in Computer Science, Information Science, Information Technology, Business Administration, or related course of study
* 5+ years relevant work experience, within procurement, contingent recruitment and/or cloud technology application organisation.
* Strong analytic skills with the ability to translate understand and translate technical terms, and outstanding interpersonal skills (written & verbal).
* Ability to work closely with business and technical users of all skill levels is needed (must be able to manage expectations effectively).
* Must be able to set priorities, adjust to client driven changes quickly, firmly commit to tasks and meet deadlines, and apply problem-solving techniques to application, environment, and data issues.
* Results-oriented, self-motivated and organized with the ability to balance multiple priorities simultaneously would be a great fit for this role
* A strong knowledge and advanced skills in MS Excel, Word, PowerPoint, & Outlook is required, as well as a solid work ethic and dedication to producing high quality accurate work.

If you're excited about the future of technology and can bring the skills and expertise required, then apply online today!

This role is initially a 12-month contract position but there may be the opportunity for a permanent position at the end.




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educational requirements