order processing agent in telford

posted
23 July 2019
contact
schneider telford, randstad inhouse services
job type
temporary
salary
£ 8.46 - £ 9.67 per hour
apply now

posted
location
telford, west midlands
specialism
customer services
sub specialism
Customer Service
job type
temporary
working hours
Full-Time
salary
£ 8.46 - £ 9.67 per hour
reference number
SCHNOPA
contact
schneider telford, randstad inhouse services

job description

Order Processing Agent

Are you looking for a role in order processing with full training provided?

We have competitive pay rates and set shift patterns, in a clean and professional environment. You'll get weekly pay, scheduled shifts, paid holiday and training. Do you have a proactive and professional approach to your work? If yes, please apply today!

Benefits:



* Weekly pay
* Ongoing contract
* mon to thurs 09:00-17:00 and Friday 08:30-16:30
* Accrue paid holidays
* Parking and bike storage
* Based in Telford with excellent link to public transport
* Access to benefits scheme which includes 100's of high street discounts and much more!

Responsibilities:



* To assist with the allocation of work out to the team when necessary
* To ensure all customer orders are processed with the agreed Service Level Agreement (SLA)
* To liaise by telephone with customers and Sales Engineers at time of order process if any issues are identified with the order.
* To handle customer complaints or escalations efficiently until resolution
* To record all activities relating to the customer's order in the Warehouse management system (SAP)
* To manage orders being held in line within SLAs
* Manage Accounts 'Open Order Book', escalating where appropriate
* Responsibility to promote company products and services that will complement the Customer's enquiry, and add to customer's order where appropriate.
* Use CRM tool (Salesforce bFO) to raise delivery concerns to chase delivery dates if a customer or Sales Engineer request and to log all relevant customer information relating to each order.
* Responsibility to view the call traffic display information "wall board" to ensure that every effort is made to answer incoming customer calls in the shortest possible time frame. Ensure "not ready time" is minimal to achieve Service Level Agreements.
* To work closely with our 'Tailored Care' team Account Managers to proactively manage key customer accounts.
* Provide a "back-up" or support service to the 'Tailored Care' team to ensure we provide an exceptional end to end service to our key accounts when required

Requirements:



* General office and Customer service experience
* Must have computer proficiency with applications such as MS office, outlook, SAP experience is desirable and excellent keyboard skills
* Good communication skills
* Attention to detail
* Excellent attendance levels and attitude
* Team orientated
* The ability to work on own initiative

Apply today and our team will contact you within 24hours!

skills

attention to detail

educational requirements

secondary school