Order Processing Agent
Are you looking for a role in order processing with full training provided? Do you have previous customer service or sales administration experience?
We have competitive pay rates and set shift patterns, in a clean and professional environment. You'll get weekly pay, scheduled shifts, paid holiday and training. Do you have a proactive and professional approach to your work? If yes, please apply today!
Shift 09:00am - 17:00pm Monday to Thursday / 08:30am - 16:30pm Friday
Accrue paid holidays
Parking and bike storage
Based in Telford with excellent link to public transport
Access to benefits scheme which includes 100's of high street discounts and much more!
To ensure all customer orders are processed with the agreed Service Level Agreement (SLA)
Process orders and manually calculate discounts in %
Ensure PO numbers are raised correctly against customer orders
To liaise by telephone with customers and Sales Engineers at the time of order process if any issues are identified with the order.
To record all activities relating to the customer's order in the Warehouse management system (SAP)
Manage Accounts 'Open Order Book', escalating where appropriate
Responsibility to promote company products and services that will complement the Customer's enquiry, and add to customer's order where appropriate.
Use CRM tool (Salesforce bFO) to raise delivery concerns to chase delivery dates if a customer or Sales Engineer request and to log all relevant customer information relating to each order.
Responsibility to view the call traffic display information "wall board" to ensure that every effort is made to answer incoming customer calls in the shortest possible time frame. Ensure "not ready time" is minimal to achieve Service Level Agreements.
To work closely with our 'Tailored Care' team Account Managers to proactively manage key customer accounts.
Provide a "back-up" or support service to the 'Tailored Care' team to ensure we provide an exceptional end to end service to our key accounts when required.
General office and Customer service experience
Must have computer proficiency with applications such as MS Office, outlook, SAP experience is desirable and excellent keyboard skills
Good communication skills
Attention to detail
Excellent attendance levels and attitude
The ability to work on own initiative
Please apply today and our team will contact you