CLIENT SERVICES DIRECTOR
Randstad; where technology innovation and our exceptional human touch make us the market leader in Global Recruitment Outsourcing.
The Client Services Director (CSD) is responsible for managing a portfolio of mid-market RPO & MSP clients in multiple geographies across the UK. The CSD provides strategic direction and operational leadership of these key client accounts to implement operational excellence, bring innovative solutions and working practices and onsite delivery team leadership.
You will be responsible for
working with the implementation team to onboard new clients operationallyrecruitment and management of onsite delivery teamsmonitoring hiring and promotional activity within accounts to ensure compliance with company policy and standardssetting and managing budgets to align with organisational strategycreating and driving initiatives to improve commerciality and profitability across all areas of the businessestablishing metrics, goals and expected performance levels of all teams and provide feedback and coaching where appropriatedelivering financial performance as defined by annual nominated accounts managing key client relationships, typically by using account teams to ensure their ongoing satisfaction and loyalty toward the organisationtaking responsibility for the account development strategyreviewing (quarterly business review) regularly our services with the clientsupporting the sales team with pitches and presentationsdemonstrating inspirational leadership and leading by example
The successful candidate will have
experience managing a multi sited RPO or MSP, or a portfolio of RPO or MSP accountsbe a subject matter expert in Outsourced Recruitmentproven experience working with senior key stakeholders across multiple geographies
In return you will receive
excellent benefits package including holidays which can be bought and sold and a competitive share schemeopportunity to work with a world class recruitment business with leading technology, tools and innovation which allow our teams to focus on the human side of recruitment and provide a first class experience to both our clients and our candidatesA competitive bonus scheme ...