We are currently recruiting for customer service advisers to work in a contact centre in Newport. If you are looking for full time hours on a temporary basis and are available to start immediately apply today.Job Purpose:To respond to customer queries from the public and colleagues on a full range of issues regarding services provided by our client and other partner organisations. To provide an efficient, professional and personalised service with focus on creating a positive customer experience. Key Responsibilities: To provide accurate and consistent information and advice to members of the public and internal customers on behalf of our client and other partner organisations, ensuring first time resolution levels are maximised for customer enquiries and requests.To utilise digital systems to their full potential to manage and respond to queries, maintain accurate records and provide information as required.To ensure compliance with national legislation relating to confidentiality of information and the principles of data handling.To ensure that a high standard of professional customer service is provided at all times.To ensure external and internal customers have all relevant information and fully understand any action to be taken.To encourage external and internal customers to 'self-serve' and use digital systems and solutions wherever possible.To work closely with colleagues in delivering services from start to finish, creating a positive experience for customers.To identify and escalate any issues as appropriate to line management.To undertake any associated administrative work as required Essential Skills:Educated to A level standard or equivalent or proven experience within a contact centre environment.Customer service qualification or willingness to undertake job related trainingUnderstanding the principles of excellent customer service. Knowledge of computer software packages including Microsoft Office.Significant experience of working in a customer service role and/or providing a service to the publicExperience of using multiple systems to record and reference informationExperience of referring to processes, policies and guidance to inform decisions regarding complex enquiries and administrative tasksExperience of interacting with the public through multiple contact channelsAbility to work independently and manage and prioritise own workload when required, as well as working in a contact centre environment.Ability to communicate confidently and effectively with a wide range of individuals including colleagues.Possess excellent computer skills and demonstrate ability to promote the benefits of technology to othersAble to interpret procedures, processes, policy and guidance, and make sound decisions regarding complex enquiriesDemonstrates tact, diplomacy, resilience, empathy and assertivenessDemonstrates excellent active listening skills Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.