Cross-Sell Payment Specialist, BarclaycardLocation: NorthamptonSalary: £23,000 basic + Bonus Ref: J12002:EM:CSPS Sector: Finance – Payment Solutions With roots tracing back over 300 years and with offices across 60 countries, Barclaycard retain historical precedent and a global presence that sets them apart from other graduate employers. Facilitating card transactions, Barclaycard enjoy a massive 93,000 business and retailer relationships. They’re looking for ambitious graduates to help keep delivering on their reputation for excellence. The role of Cross-Sell Payment Specialist is an unrivalled opportunity to launch a career with a prestigious, global blue-chip organisation. Retention Payment Specialist Package: £23,000 basic salaryAnnual bonusExcellent exposure with a major name in a lucrative, exciting industryGreat scope for progressionFantastic training and supportA friendly, fast paced working culture with regular socialsLucrative bonus/incentive schemesThe Cross-Sell Payment Specialist will possess a positive outlook, a friendly presentable manner and superb attention to detail. Barclaycard delivers upon the promise of a successful graduate career – all you need to do is grasp it! Retention Payment Specialist Role:Lead commercial negotiations with companies within the Business Payments book of clients, selling the full range of Business Payments’ solutions where appropriateSell products and propositions in a quality way ensuring all key processes are followedManage a lead and sales pipeline to achieve targeted objectives and goalsDevelop and delegate leads to other members of the Client Engagement, Commercial and Business teams as requiredAct as an initial point of contact for clients, handling all calls (inbound and outbound) to an agreed service standards and levelsProvide optimum levels of customer service by exceeding customer expectations, answering questions accurately and professionally, listening and developing a rapport with the client and taking all necessary action to resolve an enquiryEnsure attainment of key performance indicators relating to areas of successful decision-maker contacts, average handling times, sales conversion , call quality and customer feedbackFrom time to time take part in additional activities to support the management team, e.g. analysis, sharing client feedback, brainstorms, focus groups etcRetention Payment Specialist Requirements:Educated to degree levelExcellent communication skills-both verbal and writtenSuccessful track record of customer service – preferably in customer retention / commercial negotiation or relationship supportProfessionally presentedGood time management skillsTeam player, who can also work independentlyPareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.If you require this job specification or to apply in an alternate format, please visit the Pareto website.