polish speaking customer representative in belfast

posted
12 March 2019
contact
alexandra robinson, randstad cpe
job type
contract
salary
£ 8.28 - £ 12 per hour
apply now

posted
location
belfast, northern ireland
specialism
engineering
sub specialism
automotive
job type
contract
working hours
Full-Time
salary
£ 8.28 - £ 12 per hour
reference number
CRMA
contact
alexandra robinson, randstad cpe
phone
01489560185
apply now

job description

A Polish Speaking Customer Representative is required on a contract basis to join an industry leading engineering and manufacturing business.

Are you experienced in a customer relations or accounts payable? Do you have the capabilities to be successful in a fast paced team? If you are looking for an exciting new opportunity, then this is the job for you!

Key Responsibilities:



* Respond and manage all incoming tickets in a professional manner, with great customer service
* Handle inbound / outbound calls in a professional manner
* Advanced analysis of queries using the systems and logs available
* Respond to supplier / business with updates and results of analysis, using FinanceHelp
* Manage all queries until a satisfactory resolution
* Contribute to Financial Shared Services Centre targets
* Adherence to team SLA's and targets


* Contributing to overall improvement of the customer service offered by the Financial Shared Service Centre and its reputation in the marketplace
* Clear invoices when required
* Any other activities required

Qualifications and Experience Required:

Essential:



* 4 GCSEs grade C or above or equivalent, including English and Maths.
* Relevant Customer relations experience
* Call Handling experience (Inbound / Outbound)
* Proficient in English & Polish (written & oral)
* Accounts payable experience

Desirable:



* French skills also desirable

Key Competencies:



* Technical/Job Specific
* Teamwork/Interpersonal
* Communication


* Customer Focus
* Quality / Work Standards

This is an awesome opportunity to be part of a leading manufacturing business which offers an interesting, varied and exciting workload coupled with a motivated and passionate culture. You will be part of a small, friendly team working together to deliver programmes that are critical to the long-term success of a respected, global company.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

skills

Invoice porcessing

qualification

Administration

educational requirements

administration