product support specialist - multilingual in watford

10 June 2019
lewys hill, randstad business support
job type
£ 24,000 - £ 26,000 per year, Benefits
apply now

watford, east of england
customer services
sub specialism
Customer Service
job type
working hours
£ 24,000 - £ 26,000 per year, Benefits
reference number
lewys hill, randstad business support

job description

Must speak one of the following languages,

Danish, Finnish, Swedish, Portuguese OR Spanish.

Associated Benefits:

30 days holiday!
Bonus scheme!
Lunch allowance!

About Our Client

Our clients push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.
They challenge themselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
They want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on their team.

Job Responsibilities:

Provide timely, safe and efficient product related information and assistance to our customers (patients, Sales Reps, medical professionals, etc) regarding the use of our clients Diabetes products. Resolve technical support for customers by troubleshooting, capturing and following-up on Product Observations and Interactions. Exceed customer expectations when resolving inquiries/requests.

Preferred Skills:

*Respond to inquiries from customers concerning product operation, troubleshooting, specifications, warranty, and parts/accessories.
*Ensure on or above-target compliance with call quality standards
*Manage time effectively by prioritizing calls, follow-up and administrative tasks to achieve team and individual Key Performance Indicators (KPI)
*Demonstrate empathy, patience and resilience while safely assisting customers

Must Haves
*At least 1 year of customer service or support experience in a contact center, office or helpdesk environment or relevant work experience.
*Strong oral and written language skills in English
*Effective Multi-tasking (navigating between programs to access customer data and input text during call)
*Basic to intermediate level of math skill required to assist customers with their vital statistics

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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