During these difficult and unprecedented times we have a number of opportunities working with the West Midlands Police. We are currently looking to recruit a number of Public Contact Officer's across the West Midlands. As a Public Contact Officer you will be tasked with dealing with interactions with the general public regarding any issues or queries they may have in local respective police stations. As a public contact officer you will provide a professional response to non emergency contact for service.
OverviewLocations: Birmingham Central, Bloxwich, Bourneville, Brierley Hill, Coventry, Solihull, Stechford, Sutton, West Brom, WolverhamptonSalary: £10.95 + shift allowance per hourJob Type: Temporary OngoingJob Title: Public Contact Officer
ResponsibilitiesTo use professional judgement on all contact for service in accordance with the Value Based Decision Making Model (VBDMM), resolving where appropriate by means of First Contact Resolution.Work as part of a positive team environment, adhering to Force Values, Question effectively to obtain information and record details with a high level of accuracy. Establish with the member of public the preferred method of communicationManage public expectation in relation to service delivery in a professional and courteous manner.
CriteriaPrevious experience in a customer service environment & great communication skills
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