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        • wokingham, south east
        • temporary
        • £12.30 per hour
        • full-time
        Do you pride yourself on being able to provide outstanding Customer Service? Are you a natural communicator?We have a fantastic opportunity to join the world's most broadly-based healthcare company supporting their diverse customer base. If you are friendly, proactive and articulate, you'll feel right at home in this diverse and welcoming team.Benefits:On-site car parking and cycle storageSubsidized on-site restaurantOn-site gymComprehensive trainingDiscounted staff shop Annual bonus schemeDue to Covid this role will involve working from home for the foreseeable future - all necessary equipment will be provided. Hours of work and pay rate:Monday to Thursday 09:00AM-17:30PMFriday 09:00AM-17:00PMPay rate of £12.30 per hour. Responsibilities:This role is to support the UK market, so you would be dealing with inbound calls from healthcare professionals who are predominantly within the NHS and the private medical sector.Processing telephone orders, inquiries, complaints, and requests for informationArranging for returns and credits to customers' accountsProvide updates to customers and collect feedback on customer satisfactionWorking with stakeholders from all areas of the businessMaintaining corporate SLAs and individual KPIsResponding to email inquiries from customersMaintaining customer and product knowledge Requirements:Strong customer focusEffective communication skills in English - verbal and writtenAbility to work in a team environmentGood computer skills including data inputAbility to work in a fast-paced and busy environmentOrganizational, numerical and administrative skillsWillingness to take ownership of issues and resolve them when necessaryIf you're passionate about delivering a high-quality service to corporate customers, then apply today!
        Do you pride yourself on being able to provide outstanding Customer Service? Are you a natural communicator?We have a fantastic opportunity to join the world's most broadly-based healthcare company supporting their diverse customer base. If you are friendly, proactive and articulate, you'll feel right at home in this diverse and welcoming team.Benefits:On-site car parking and cycle storageSubsidized on-site restaurantOn-site gymComprehensive trainingDiscounted staff shop Annual bonus schemeDue to Covid this role will involve working from home for the foreseeable future - all necessary equipment will be provided. Hours of work and pay rate:Monday to Thursday 09:00AM-17:30PMFriday 09:00AM-17:00PMPay rate of £12.30 per hour. Responsibilities:This role is to support the UK market, so you would be dealing with inbound calls from healthcare professionals who are predominantly within the NHS and the private medical sector.Processing telephone orders, inquiries, complaints, and requests for informationArranging for returns and credits to customers' accountsProvide updates to customers and collect feedback on customer satisfactionWorking with stakeholders from all areas of the businessMaintaining corporate SLAs and individual KPIsResponding to email inquiries from customersMaintaining customer and product knowledge Requirements:Strong customer focusEffective communication skills in English - verbal and writtenAbility to work in a team environmentGood computer skills including data inputAbility to work in a fast-paced and busy environmentOrganizational, numerical and administrative skillsWillingness to take ownership of issues and resolve them when necessaryIf you're passionate about delivering a high-quality service to corporate customers, then apply today!
        • newcastle upon tyne, north east
        • permanent
        • £18,000 - £180,000 per year
        • full-time
        Foreign Language Customer Support Agents(German, Norwegian, Finnish, Japanese, French)Salary - £18,000 plus Permanent position37 hours per weekNewcastle basedThe role:I am looking for a customer service specialist to join a busy target-driven team based in Newcastle.My client is an online gambling company that offers online casino to a range of markets, Why we need you:You'll be an ambassador for one of their new Casino brands, liaising directly with their players via email and live chat to answer their questions, resolve their queries; always providing fast, accurate, thorough and friendly responses. You will strive to ensure the players; experience is a positive one, and finally you will be on top of your game, when having to inform players of any upcoming promotions.Who are we looking for:You need to have the ability to demonstrate excellent verbal and written communication skills in English (any other additional language is welcome) and to be customer-focused. You should be highly-organised with great attention to detail and able to evaluate and prioritise customer demands.As the ideal candidate, you will have:They expect you to be familiar with MS Office, especially Word and Excel, and any relevant experience in online gaming, or online payment processing, is an advantage, as are additional language skills.What is the plan for the Customer Support Agent role? Answer chats and emails to customers accurately and exceeding their expectations within the target timescales. Provide excellent customer service on our Casino products in an expedient manner Identify, research, and resolve customer issues. Be self-motivated use own initiative to be able to utilise available resources to improve knowledge and help customers. Work as part of a team to improve the overall performance of the Customer Service Provide all CSR duties in English Proven problem-solving skills High level of attention to detail Ability and desire to deliver exceptional levels of Customer Service Clear thinking and problem solving Flexible and willing to work daily/evening shiftsWhat happens next?If you feel you are suitable and interested in this role please send your up-to-date CV and a covering letter explaining how you believe you would be a good fit the this position.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Foreign Language Customer Support Agents(German, Norwegian, Finnish, Japanese, French)Salary - £18,000 plus Permanent position37 hours per weekNewcastle basedThe role:I am looking for a customer service specialist to join a busy target-driven team based in Newcastle.My client is an online gambling company that offers online casino to a range of markets, Why we need you:You'll be an ambassador for one of their new Casino brands, liaising directly with their players via email and live chat to answer their questions, resolve their queries; always providing fast, accurate, thorough and friendly responses. You will strive to ensure the players; experience is a positive one, and finally you will be on top of your game, when having to inform players of any upcoming promotions.Who are we looking for:You need to have the ability to demonstrate excellent verbal and written communication skills in English (any other additional language is welcome) and to be customer-focused. You should be highly-organised with great attention to detail and able to evaluate and prioritise customer demands.As the ideal candidate, you will have:They expect you to be familiar with MS Office, especially Word and Excel, and any relevant experience in online gaming, or online payment processing, is an advantage, as are additional language skills.What is the plan for the Customer Support Agent role? Answer chats and emails to customers accurately and exceeding their expectations within the target timescales. Provide excellent customer service on our Casino products in an expedient manner Identify, research, and resolve customer issues. Be self-motivated use own initiative to be able to utilise available resources to improve knowledge and help customers. Work as part of a team to improve the overall performance of the Customer Service Provide all CSR duties in English Proven problem-solving skills High level of attention to detail Ability and desire to deliver exceptional levels of Customer Service Clear thinking and problem solving Flexible and willing to work daily/evening shiftsWhat happens next?If you feel you are suitable and interested in this role please send your up-to-date CV and a covering letter explaining how you believe you would be a good fit the this position.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • stockport, north west
        • contract
        • £20,500 - £20,500, per year, pro rata
        • full-time
        Helpdesk Advisor - 6 month ftcStockport£20500 salary pro rataRandstad are delighted to be working alongside a national organisation and one of the largest property owners in the UK. They are recruiting for a Helpdesk Advisor to join their team based in Stockport, on an initial 6 month contract basis.Main Duties:Provide excellent level of customer service when handling requests and enquiries from customers with a 'right first time' approach when logging reactive service requests, enquiries, updates and ensure job information is captured accurately and the correct priority is assigned to a service requests based on health & safety, business impact and customer expectationUsing the in-house CAFM system to generate reports detailing job status, SLA performance and open jobs.Ensure jobs are categorised correctly, assigned an appropriate completion priority and allocated to the correct operational resource/skillset to complete the taskHandle & process customer requests, enquiries, chases and complaints via a range of contact channels - e.g. phone, email, web portalExperience:Experience within a fast paced, customer-focused roleKnowledge of Facilities, CAFM systems and IT Helpdesk systems would be a plusAbility to prioritise tasks and work to build relationships with external stakeholdersFor more information about this role, please apply with your CV.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Helpdesk Advisor - 6 month ftcStockport£20500 salary pro rataRandstad are delighted to be working alongside a national organisation and one of the largest property owners in the UK. They are recruiting for a Helpdesk Advisor to join their team based in Stockport, on an initial 6 month contract basis.Main Duties:Provide excellent level of customer service when handling requests and enquiries from customers with a 'right first time' approach when logging reactive service requests, enquiries, updates and ensure job information is captured accurately and the correct priority is assigned to a service requests based on health & safety, business impact and customer expectationUsing the in-house CAFM system to generate reports detailing job status, SLA performance and open jobs.Ensure jobs are categorised correctly, assigned an appropriate completion priority and allocated to the correct operational resource/skillset to complete the taskHandle & process customer requests, enquiries, chases and complaints via a range of contact channels - e.g. phone, email, web portalExperience:Experience within a fast paced, customer-focused roleKnowledge of Facilities, CAFM systems and IT Helpdesk systems would be a plusAbility to prioritise tasks and work to build relationships with external stakeholdersFor more information about this role, please apply with your CV.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • liverpool, north west
        • temporary
        • £10.00 - £10.00, per hour, + PERFORMANCE BONUS
        • full-time
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have passion for customer service and sales? Are you fluent in both Spanish and English? Are you looking for your next career?Our client, a worldwide brand, are currently looking for linguists who speak Spanish & English to join their team as Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries including upselling of products and provide an exceptional customer experience.Benefits:A Performance based monthly bonus - up to 8%PensionGenerous holiday accrual (up to 33 days pro rata including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£10.00 PER HOURShift pattern: 0800 and 2000 Monday to Friday and weekends 0900 - 170040 HOURS PER WEEKResponsibilities:Handling all of our business customer interactions through a mixture of inbound and outbound customer contact toensure the customer on-boarding journey and customer care journey is as smooth as possible, resolving queriesRight First Time in a prompt, friendly and professional mannerIdentifying and closing sales opportunities to sign customers up to additional products and services meetingrevenue targetsProviding a value add service that enhances the customer experience and builds our brand and service reputationProviding first class service to our business customer baseUnderstanding the customer requirementsBuilding rapport with the customersCapture, maintain and ensure quality of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsRequirements:Fluent in Spanish and English, both spoken and writtenExperience of working in a fast paced, high performance culture, ideally within a customer contact centreenvironment, providing excellence in service to the customerPrevious retail/hospitality experience and the use of point of sale systems is desirablePrevious experience of working within sales/revenue generation targeted campaignsEnergetic, inquisitive, can- do-attitudeResilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsGood listening and problem solving skillsQuality focused with attention to detailA genuine interest in the campaign brandA team playerIT Savvy with good MS Office and keyboard skillsFlexibility in hours of work/shift patterns - requirement for limited On Call Working over weekends on a rota basisThis is an ongoing temporary assignment with an immediate start. Interviews for shortlisted candidates will be taking place in the coming weeks.Does this sound like the role for you? If so, send your CV to apply today!
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have passion for customer service and sales? Are you fluent in both Spanish and English? Are you looking for your next career?Our client, a worldwide brand, are currently looking for linguists who speak Spanish & English to join their team as Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries including upselling of products and provide an exceptional customer experience.Benefits:A Performance based monthly bonus - up to 8%PensionGenerous holiday accrual (up to 33 days pro rata including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£10.00 PER HOURShift pattern: 0800 and 2000 Monday to Friday and weekends 0900 - 170040 HOURS PER WEEKResponsibilities:Handling all of our business customer interactions through a mixture of inbound and outbound customer contact toensure the customer on-boarding journey and customer care journey is as smooth as possible, resolving queriesRight First Time in a prompt, friendly and professional mannerIdentifying and closing sales opportunities to sign customers up to additional products and services meetingrevenue targetsProviding a value add service that enhances the customer experience and builds our brand and service reputationProviding first class service to our business customer baseUnderstanding the customer requirementsBuilding rapport with the customersCapture, maintain and ensure quality of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsRequirements:Fluent in Spanish and English, both spoken and writtenExperience of working in a fast paced, high performance culture, ideally within a customer contact centreenvironment, providing excellence in service to the customerPrevious retail/hospitality experience and the use of point of sale systems is desirablePrevious experience of working within sales/revenue generation targeted campaignsEnergetic, inquisitive, can- do-attitudeResilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsGood listening and problem solving skillsQuality focused with attention to detailA genuine interest in the campaign brandA team playerIT Savvy with good MS Office and keyboard skillsFlexibility in hours of work/shift patterns - requirement for limited On Call Working over weekends on a rota basisThis is an ongoing temporary assignment with an immediate start. Interviews for shortlisted candidates will be taking place in the coming weeks.Does this sound like the role for you? If so, send your CV to apply today!
        • liverpool, north west
        • temporary
        • £9.42 - £9.42, per hour, + up to 8% quarterly bonus
        • full-time
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have passion for customer service and sales? Are you looking for your next career?Our client, a worldwide brand, are currently looking for Customer Service Advisors to join our team in Liverpool City Centre, dealing with all manner of queries including upselling of products and provide an exceptional customer experience.Benefits:A Performance based monthly bonus - up to 8%PensionGenerous holiday accrual (up to 33 days pro rata including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.42 PER HOURShift pattern: 1400 to Midnight Monday to Friday and weekends 0900 - 170040 HOURS PER WEEKResponsibilities:Handling all of our business customer interactions through a mixture of inbound and outbound customer contact toensure the customer on-boarding journey and customer care journey is as smooth as possible, resolving queriesRight First Time in a prompt, friendly and professional mannerIdentifying and closing sales opportunities to sign customers up to additional products and services meetingrevenue targetsProviding a value add service that enhances the customer experience and builds our brand and service reputationProviding first class service to our business customer baseUnderstanding the customer requirementsBuilding rapport with the customersCapture, maintain and ensure quality of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsRequirements:Experience of working in a fast paced, high performance culture, ideally within a customer contact centreenvironment, providing excellence in service to the customerPrevious retail/hospitality experience and the use of point of sale systems is desirablePrevious experience of working within sales/revenue generation targeted campaignsEnergetic, inquisitive, can- do-attitudeResilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsGood listening and problem solving skillsQuality focused with attention to detailA genuine interest in the campaign brandA team playerIT Savvy with good MS Office and keyboard skillsFlexibility in hours of work/shift patterns - requirement for limited On Call Working over weekends on a rota basisThis is an ongoing temporary assignment with an immediate start. Interviews for shortlisted candidates will be taking place in the coming weeks.Does this sound like the role for you? If so, send your CV to apply today!
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have passion for customer service and sales? Are you looking for your next career?Our client, a worldwide brand, are currently looking for Customer Service Advisors to join our team in Liverpool City Centre, dealing with all manner of queries including upselling of products and provide an exceptional customer experience.Benefits:A Performance based monthly bonus - up to 8%PensionGenerous holiday accrual (up to 33 days pro rata including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.42 PER HOURShift pattern: 1400 to Midnight Monday to Friday and weekends 0900 - 170040 HOURS PER WEEKResponsibilities:Handling all of our business customer interactions through a mixture of inbound and outbound customer contact toensure the customer on-boarding journey and customer care journey is as smooth as possible, resolving queriesRight First Time in a prompt, friendly and professional mannerIdentifying and closing sales opportunities to sign customers up to additional products and services meetingrevenue targetsProviding a value add service that enhances the customer experience and builds our brand and service reputationProviding first class service to our business customer baseUnderstanding the customer requirementsBuilding rapport with the customersCapture, maintain and ensure quality of customer dataIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsRequirements:Experience of working in a fast paced, high performance culture, ideally within a customer contact centreenvironment, providing excellence in service to the customerPrevious retail/hospitality experience and the use of point of sale systems is desirablePrevious experience of working within sales/revenue generation targeted campaignsEnergetic, inquisitive, can- do-attitudeResilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsGood listening and problem solving skillsQuality focused with attention to detailA genuine interest in the campaign brandA team playerIT Savvy with good MS Office and keyboard skillsFlexibility in hours of work/shift patterns - requirement for limited On Call Working over weekends on a rota basisThis is an ongoing temporary assignment with an immediate start. Interviews for shortlisted candidates will be taking place in the coming weeks.Does this sound like the role for you? If so, send your CV to apply today!
        • birmingham, west midlands
        • contract
        • £22,500 per year
        • full-time
        Are you an experienced customer service administrator/ customer care co-ordinator who likes to manage their clients' queries from start to finish? Do you want to work in a vibrant office? Are you available immediately? Our client in Coleshill is looking for a 12month FTC customer care co-ordinator to join their busy team. You will be working in a team of 6, among a larger, friendly office. The ideal candidate will have a background in house building or construction! Your Responsibilities as a customer care co-ordinatorTake 30-40 calls a day Provide an excellent level of customer service at all times Take enquiries about defects on homes Organise for the relevant operatives/contractors to complete works as and when requiredLiaise with customers and stakeholders Inputting accurate details on the system See queries through to the end You skills/ experience Have good communication skills, especially on the telephone Housebuilding/ Construction experience essential Be able to work in a fast paced environment Be able to manage your own time Have excellent attention to detail Be confident with using a computer Be able to communicate with colleagues and work together to find solutions Be reliable Benefits Up to £22500 salary 0830-1700 Monday to Friday with an hour lunch. (Work from home Mon/ Weds/ Fri)Early Friday finish Subsidised canteenIf you think this is the role for you, please click apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you an experienced customer service administrator/ customer care co-ordinator who likes to manage their clients' queries from start to finish? Do you want to work in a vibrant office? Are you available immediately? Our client in Coleshill is looking for a 12month FTC customer care co-ordinator to join their busy team. You will be working in a team of 6, among a larger, friendly office. The ideal candidate will have a background in house building or construction! Your Responsibilities as a customer care co-ordinatorTake 30-40 calls a day Provide an excellent level of customer service at all times Take enquiries about defects on homes Organise for the relevant operatives/contractors to complete works as and when requiredLiaise with customers and stakeholders Inputting accurate details on the system See queries through to the end You skills/ experience Have good communication skills, especially on the telephone Housebuilding/ Construction experience essential Be able to work in a fast paced environment Be able to manage your own time Have excellent attention to detail Be confident with using a computer Be able to communicate with colleagues and work together to find solutions Be reliable Benefits Up to £22500 salary 0830-1700 Monday to Friday with an hour lunch. (Work from home Mon/ Weds/ Fri)Early Friday finish Subsidised canteenIf you think this is the role for you, please click apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • warrington, north west
        • temporary
        • £12.31 per hour
        • full-time
        Are you proud to deliver excellent customer service? Are you looking for a new challenge? Are you looking for a new role in Customer Services in a market-leading innovative company?If yes, then we have a fantastic opportunity for you with Schneider Electric in Warrington.Benefits:Weekly payOngoing contractFull time hoursAccrue paid holidaysParking and bike storage Access to benefits scheme which includes 100's of high street discounts and much more!Pay rate:£12.31 PER HOURHours of Work:Mon to Sun 3 Shift Rotation:07:00-15:0015:00-23:0023:00-07:00The RoleThe Services Customer Care Coordinator role is to take ownership of the 'end to end' customer experience from taking and logging the initial call to call closure providing the full & final closure report, which includes schedule & dispatch of Internal Field Service Engineers (FSE) to fulfil service requirements. The objective is to deliver a exceptional 24/7 customer service that will exceed our customers' expectations.The ResponsibilitiesAccept inbound Emergency break fix calls from Schneider Electric customers, understand thecustomer requirements and ensure the call is logged and directed to the appropriate person for action.Accept ownership of the call to ensure completion.Perform an initial diagnostic to understand the customers issueProvide effective communication with internal and external stakeholders to ensure SLAs are achieved.Provide the Customer with regular updates via their preferred method of communicationLog all Customer contacts in Salesforce (bFO/bFS), detailing the issues reported and all actionstaken.Ensure all customer data is maintained in bFO/bFSAccept and log incoming support requests from Field Service Engineers, assigning them to the correctin-house technical support team.Manage the administration tasks for the businesses multi-technology customers.Manage the administration tasks for global connected services, spanning across multiple time zones.Providing 24/7 cover and will include shift workingRequirements:Strong computer skills such as word, excel, email etc.Written - ability to communicate in a clear and concise manner with internal and external customersFluent English is mandatory. Other European languages such as French and Italian are an advantageStrong time management skillsHandles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment.Detail oriented and able to meet deadlinesStrong problem solving skillsWork both independently and as part of a teamTactful and effective at dealing with difficult / challenging customersApply today and our team will contact you within 24hours!
        Are you proud to deliver excellent customer service? Are you looking for a new challenge? Are you looking for a new role in Customer Services in a market-leading innovative company?If yes, then we have a fantastic opportunity for you with Schneider Electric in Warrington.Benefits:Weekly payOngoing contractFull time hoursAccrue paid holidaysParking and bike storage Access to benefits scheme which includes 100's of high street discounts and much more!Pay rate:£12.31 PER HOURHours of Work:Mon to Sun 3 Shift Rotation:07:00-15:0015:00-23:0023:00-07:00The RoleThe Services Customer Care Coordinator role is to take ownership of the 'end to end' customer experience from taking and logging the initial call to call closure providing the full & final closure report, which includes schedule & dispatch of Internal Field Service Engineers (FSE) to fulfil service requirements. The objective is to deliver a exceptional 24/7 customer service that will exceed our customers' expectations.The ResponsibilitiesAccept inbound Emergency break fix calls from Schneider Electric customers, understand thecustomer requirements and ensure the call is logged and directed to the appropriate person for action.Accept ownership of the call to ensure completion.Perform an initial diagnostic to understand the customers issueProvide effective communication with internal and external stakeholders to ensure SLAs are achieved.Provide the Customer with regular updates via their preferred method of communicationLog all Customer contacts in Salesforce (bFO/bFS), detailing the issues reported and all actionstaken.Ensure all customer data is maintained in bFO/bFSAccept and log incoming support requests from Field Service Engineers, assigning them to the correctin-house technical support team.Manage the administration tasks for the businesses multi-technology customers.Manage the administration tasks for global connected services, spanning across multiple time zones.Providing 24/7 cover and will include shift workingRequirements:Strong computer skills such as word, excel, email etc.Written - ability to communicate in a clear and concise manner with internal and external customersFluent English is mandatory. Other European languages such as French and Italian are an advantageStrong time management skillsHandles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment.Detail oriented and able to meet deadlinesStrong problem solving skillsWork both independently and as part of a teamTactful and effective at dealing with difficult / challenging customersApply today and our team will contact you within 24hours!
        • cardiff, wales
        • permanent
        • £18,000 - £22,000 per year
        • full-time
        Do you have experience working within investments, and are now looking for a new career path with structured opportunities and a great working environment? As a core part of the business, you will be able to transfer your knowledge and improve your skill sets to provide the best service and in-depth product and service knowledge within a supportive and encouraging environment. This role of a customer service representative is based on the outskirts of Cardiff, offering a salary of between £18,000 - £22,000 dependant on experience, flexible working hours Monday to Friday 8am - 6:30pm with the occasional Saturdays, and holidays starting at 24 days + 8 days increasing 1 day per year. Sounds good? It gets better. Other benefits of the customer service representative include:Free on site gymFree parkingMinistry of fun - loads of socials and events throughout the yearGames roomand much more! As a customer service representative you will be:Providing an excellent service to new and existing customers, over email phone and web chat.Explaining the services and products to customers in a clear and informative wayProcessing transfers and payments from request through to completion What are we looking for?Experience working as a customer service representative within pensions and investments, or strong financial services backgroundA team player and a whizz at multi-taskingAdvantage would be either experience working in investments, pensions or within the financial services sectorA passion for your self development and career, and helping the company succeed If this ticks all your boxes, then apply today for the role of the Customer Service Representative today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Do you have experience working within investments, and are now looking for a new career path with structured opportunities and a great working environment? As a core part of the business, you will be able to transfer your knowledge and improve your skill sets to provide the best service and in-depth product and service knowledge within a supportive and encouraging environment. This role of a customer service representative is based on the outskirts of Cardiff, offering a salary of between £18,000 - £22,000 dependant on experience, flexible working hours Monday to Friday 8am - 6:30pm with the occasional Saturdays, and holidays starting at 24 days + 8 days increasing 1 day per year. Sounds good? It gets better. Other benefits of the customer service representative include:Free on site gymFree parkingMinistry of fun - loads of socials and events throughout the yearGames roomand much more! As a customer service representative you will be:Providing an excellent service to new and existing customers, over email phone and web chat.Explaining the services and products to customers in a clear and informative wayProcessing transfers and payments from request through to completion What are we looking for?Experience working as a customer service representative within pensions and investments, or strong financial services backgroundA team player and a whizz at multi-taskingAdvantage would be either experience working in investments, pensions or within the financial services sectorA passion for your self development and career, and helping the company succeed If this ticks all your boxes, then apply today for the role of the Customer Service Representative today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • worcester, west midlands
        • temporary
        • £9.40 - £10.40, per hour, Increases after 12 weeks
        • full-time
        Are you looking for your next exciting challenge and have a proven track record of providing exemplary customer service? Are you passionate about providing the best possible service?We are looking for you to join our clients expanding contact centre based on site at the UK Headquarters who are the UK market leader in domestic boilers.Benefits:Annual leave entitlement of 28 days a year pro rata for the first 12 weeks, and 33 days per annum thereafter (including bank holidays)Bonus schemeFree parking availableOn-site subsidised canteenRandstad Worker Benefits AppPay Rate and Hours:£9.40 PER HOURIncreasing to £10.40 PER HOUR after 12 weeks!Monday to Friday - 40 hours per week (5 week rotating shift pattern) 07:00AM-16:00PM, 08:00AM-17:00PM, 08:30PM-17:30PM, 09:00-18:00PM, 11:00AM-20:00PMRotating Saturdays, 08:00AM-17:00PM8 hour shift2 out of 5 rota1 day off in lieu during the weekRotating Sundays, 09:00AM-12:00PM3 hour shift 1 out of 5 rotaTime off in lieu during the weekFor the first 2 weeks you will be required to complete a training programme (paid training). This will be Monday to Friday 8:00am to 17:00pm or 8:30am to 17:30pm and then from week 3 you will fall into the rotating shift pattern.Responsibilities:You will be responsible for providing world class customer service, undertaking all relevant customer interactions and the accurate capture of customer dataYou will advise customers of the best services available to them, maintaining relationships and using your initiative to resolve queries and complaintsYou will receive extensive training and so will be able to provide the best technical advice and support to customers to ensure their needs are met and their expectations exceededWorking within a great team you will contribute to the overall performance and work towards achieving and maintaining the department and your own personal goalsRequirements:Previous experience in a Customer Service role/environment and/or be familiar with working within a contact centre environment would be an advantageIT literate with a good standard of literacy and numeracy and possess GCSE grade C or above in English and MathsExcellent attendance record and be punctualQuick thinking and able to problem solve/use their own initiativePersonable with the ability to build strong relationships with customers and colleagues in a pressured environmentYou'll need to be flexible to work between 7am to 8pm Monday - Friday, 8am to 5pm on Saturdays and 9am to 12pm on Sundays. You will get to see your rota 4 weeks in advance.All Applicants must be prepared to undergo a Sanction and CRB check.This assignment is temporary ongoing.If this sounds like the role for you, why not click apply today!
        Are you looking for your next exciting challenge and have a proven track record of providing exemplary customer service? Are you passionate about providing the best possible service?We are looking for you to join our clients expanding contact centre based on site at the UK Headquarters who are the UK market leader in domestic boilers.Benefits:Annual leave entitlement of 28 days a year pro rata for the first 12 weeks, and 33 days per annum thereafter (including bank holidays)Bonus schemeFree parking availableOn-site subsidised canteenRandstad Worker Benefits AppPay Rate and Hours:£9.40 PER HOURIncreasing to £10.40 PER HOUR after 12 weeks!Monday to Friday - 40 hours per week (5 week rotating shift pattern) 07:00AM-16:00PM, 08:00AM-17:00PM, 08:30PM-17:30PM, 09:00-18:00PM, 11:00AM-20:00PMRotating Saturdays, 08:00AM-17:00PM8 hour shift2 out of 5 rota1 day off in lieu during the weekRotating Sundays, 09:00AM-12:00PM3 hour shift 1 out of 5 rotaTime off in lieu during the weekFor the first 2 weeks you will be required to complete a training programme (paid training). This will be Monday to Friday 8:00am to 17:00pm or 8:30am to 17:30pm and then from week 3 you will fall into the rotating shift pattern.Responsibilities:You will be responsible for providing world class customer service, undertaking all relevant customer interactions and the accurate capture of customer dataYou will advise customers of the best services available to them, maintaining relationships and using your initiative to resolve queries and complaintsYou will receive extensive training and so will be able to provide the best technical advice and support to customers to ensure their needs are met and their expectations exceededWorking within a great team you will contribute to the overall performance and work towards achieving and maintaining the department and your own personal goalsRequirements:Previous experience in a Customer Service role/environment and/or be familiar with working within a contact centre environment would be an advantageIT literate with a good standard of literacy and numeracy and possess GCSE grade C or above in English and MathsExcellent attendance record and be punctualQuick thinking and able to problem solve/use their own initiativePersonable with the ability to build strong relationships with customers and colleagues in a pressured environmentYou'll need to be flexible to work between 7am to 8pm Monday - Friday, 8am to 5pm on Saturdays and 9am to 12pm on Sundays. You will get to see your rota 4 weeks in advance.All Applicants must be prepared to undergo a Sanction and CRB check.This assignment is temporary ongoing.If this sounds like the role for you, why not click apply today!
        • liverpool, north west
        • contract
        • £28,000 per year
        • full-time
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have passion for customer service and sales? Are you fluent in both Spanish and English? Are you an experienced manager?Our client, a worldwide brand, are currently looking for an experienced manager who speaks both Spanish & English fluently to join their Customer Service team in Liverpool City Centre, to manage a team of Sales and Customer Service Advisors.Benefits:PensionGenerous holiday accrual (up to 33 days pro rata including Bank Holidays)Full training providedHours of work and salary:Competitive salaryShift pattern: 0800 and 2000 Monday to Friday and weekends 0900 - 170040 HOURS PER WEEKResponsibilities:Through strong leadership, manage a multilingual team of Sales & Customer Service Associates to provide a first class customer contact to ensure the customer on-boarding journey and customer care journey is as smoothas possible, resolving queries Right First Time in a prompt, friendly and professional mannerCoaching, developing and motivating the team to maximise performance and meet revenue targetsBuild and promote a positive work culture, which promotes the delivery of excellenceProviding a value add service that enhances the customer experience and builds our brand and service reputationChannelling communication to ensure key stakeholders are kept abreast of the campaign performance and challengesIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsRequirements:Excellent verbal and written communication skills in Spanish and EnglishSignificant management experience working in a fast paced, high performance culture, ideally within a customercontact centre environmentPrevious experience of working within sales/revenue generation targeted campaignsStrong leadership experience with evidence of driving team performance through coaching and developmenttechniques and situational leadershipStrong understanding of people issues and the skills and experience to manage othersA passion for sales and customer serviceExcellent planning and organisational skills, with a quality focus and attention to detailThe ability to make decisions and influence change through othersCommercial acumenResilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsProactive, confident and self-motivatedGood social and interpersonal skillsGood listening and problem solving skillsQuality focused with attention to detailA team playerIT Savvy with good MS Office and keyboard skillsFlexibility in hours of work/shift patterns - requirement for limited On Call Working over weekends on a rota basisThis is initaially a 3 month contract with potential to extend and an immediate start. Interviews for shortlisted candidates will be taking place in the coming weeks.Does this sound like the role for you? If so, send your CV to apply today!
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have passion for customer service and sales? Are you fluent in both Spanish and English? Are you an experienced manager?Our client, a worldwide brand, are currently looking for an experienced manager who speaks both Spanish & English fluently to join their Customer Service team in Liverpool City Centre, to manage a team of Sales and Customer Service Advisors.Benefits:PensionGenerous holiday accrual (up to 33 days pro rata including Bank Holidays)Full training providedHours of work and salary:Competitive salaryShift pattern: 0800 and 2000 Monday to Friday and weekends 0900 - 170040 HOURS PER WEEKResponsibilities:Through strong leadership, manage a multilingual team of Sales & Customer Service Associates to provide a first class customer contact to ensure the customer on-boarding journey and customer care journey is as smoothas possible, resolving queries Right First Time in a prompt, friendly and professional mannerCoaching, developing and motivating the team to maximise performance and meet revenue targetsBuild and promote a positive work culture, which promotes the delivery of excellenceProviding a value add service that enhances the customer experience and builds our brand and service reputationChannelling communication to ensure key stakeholders are kept abreast of the campaign performance and challengesIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsRequirements:Excellent verbal and written communication skills in Spanish and EnglishSignificant management experience working in a fast paced, high performance culture, ideally within a customercontact centre environmentPrevious experience of working within sales/revenue generation targeted campaignsStrong leadership experience with evidence of driving team performance through coaching and developmenttechniques and situational leadershipStrong understanding of people issues and the skills and experience to manage othersA passion for sales and customer serviceExcellent planning and organisational skills, with a quality focus and attention to detailThe ability to make decisions and influence change through othersCommercial acumenResilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsProactive, confident and self-motivatedGood social and interpersonal skillsGood listening and problem solving skillsQuality focused with attention to detailA team playerIT Savvy with good MS Office and keyboard skillsFlexibility in hours of work/shift patterns - requirement for limited On Call Working over weekends on a rota basisThis is initaially a 3 month contract with potential to extend and an immediate start. Interviews for shortlisted candidates will be taking place in the coming weeks.Does this sound like the role for you? If so, send your CV to apply today!

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