5 jobs found for Support Analyst

Application Support AnalystA leading organisation operating within the logistics sector is looking for an Application Support Analyst to join their team in SouthamptonThe Application Support Analyst will join an existing IT Team and will be responsible for providing application support for their new Warehouse Management System (WMS)This is a great opportunity for an experienced Application Support Analyst to broaden their skills and experience.The Application Support Analyst will:· Provide application support services to the Freight Forwarding division and WMS system and subsequent reporting· Diagnose incidents and assign them to the appropriate resolving owner· Implement change within the software and process development Framework· Fulfil requests for new configuration in WMS· Identify quick wins and improvements with existing solutions and standard productivity tools· Support the ongoing Software and Process Lifecycle· Monitor external suppliers of contracted services, alerting where the required standards are not met· Work with customers to define proposals and functional designs for change· Organise and deploy bugfixes WMS or integration solutions· Identify opportunities for improvement of the stability, performance and security of our applicationsThe Application Support Analyst will have the below experience:· Experience working within Application Support· Must have experience working with JDA or similar WMS Systems· Writing and organising technical and user documentation· Ability to extract data for business users to help with reporting and analysis· Working knowledge of WMS Configuration and processes· Experience working within logistics or supply chain environments - DesirableThis Application Support Analyst role is offering a competitive salary depending on experience.To apply for this position please forward your CV to or call Cameron on

Application Support Analyst – London – 6 month Contract – Fully RemoteMy Legal Customer are based in London, but they are happy for the Applications Support Analyst to operate fully remote.This Application Support Analyst will work for an International Law Firm and will provide BAU Support and provide Application support to a key Elite 3E Upgrade project being performed.The successful Application Support Analyst will have experience in the following areas:•Inside IR35•Experience working for a Law Firm would be ideal•SQL 2012 & 2016, 2019, and SQL Azure experience•Windows sever 2012, 2016, 2019 essential•Experience of building and configuring SQL instances and Applications•Troubleshooting of SQL – including applications, permissions, and encryption elements•Experience with T-SQL•Experience with PowerShell and automation•Any SQL Database Disaster Recovery experience advantageous•Any exposure to Law firm applications such as DMS, Elite E3, iManage and Carpe Diem would be an advantage•The successful Application Support Analyst will be exposed to the latest technology and will enter an environment to expand their knowledge and skillset.This role would suit an individual with 2nd Line Support Engineer experience with the relevant exposure and knowledge with the above requirements.To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Kyle Fitzgerald, by exploring the VIQU IT Recruitment website.If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at ‘VIQU IT Recruitment’ on LinkedIn, and Twitter: @VIQU_UK

27000SomersetIT Support AnalystIT Support Analyst – 25k to 27k DOE IT Support, Office 365, Domain management. Somerset, Hybrid My client is looking for an IT Support analyst to join their team, You will be responsible for managing the ticket queue and prioritising according to urgency and importance. You will be responsible for domain management, MDM (mobile device management), and working with Office 365 Suite. There are fantastic opportunities to progress within due to continuing growth and demand for service from their extensive client base! My client is the UK’s leading provider of document processing solutions, working with an impressive portfolio of clients. They are going through a period of transformation and need a skilled problem solver to join their team as an IT support analyst. You will need to have experience with first and second line duties in an It support capacity. This client really values their employees and will be a place where you can stay for years to come and advance your career. You will have experience with the following: -Office 365 -Domain management -Active directory -MDM (mobile device management) -Working within an IT or service department -Ticket queues You will be hungry to progress and put your IT skills to good use. You will have access to training courses to advance your knowledge as you progress. This company has a family feel to it and value their people whilst adhering to strict compliance guidelines. You will be working on site 2 to 3 days a week (alternating week by week) You will be an efficient worker, effective problem solver and be able to work within timeframes. The role entails: -Domain management -Active directory -Keep the calls moving through the helpdesk, providing fast resolutions -Ticket management: Incidents, Problems, Change and New Requests -Regular service update communications This company, although in the printing industry has a firm commitment to minimise environmental impact as well as offering environmental alternatives to all their clients so you can rest assured that you are driving positive change in an organisation that is large enough to make a significant impact where it really matters.What you will get: 4 x Life assurance (if in the pension scheme) Enhanced maternity/paternity pay Enhanced sick pay EAP Programme Free parking on-site Cycle scheme Yoga classes Free eye tests for VDU usersThis is a fantastic opportunity for an IT support analyst to join a successful business who will support your growth from within. This is an urgent vacancy, so please apply early to avoid disappointment.Hunter Selection is a nationwide provider of recruitment services in ENGINEERING, MANUFACTURING, SERVICE & TECHNOLOGY. Find out more about us and search all our current vacancies at Hunter Selection Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the Privacy Policy and Disclaimers which can be found on our website Ref 102380Key words: Service desk, IT support, IT support analyst, helpdesk, domain management, active directory, office 365, O365, MDM, mobile device management, Service desk, IT support, IT support analyst, helpdesk, domain management, active directory, office 365, O365, MDM, mobile device management, Service desk, IT support, IT support analyst, helpdesk, domain management, active directory, office 365, O365, MDM, mobile device management,Job Reference:102380_

The Honourable Society of the Middle Temple have an exciting opportunity for Technical Support Analyst to join the team.Location: LondonSalary: £30,000 - £35,000Technical Support Analyst - The Role:In this full-time role ( hrs pw), reporting to the Head of IT, you will be Working in conjunction with the Systems Administrator, in a predominantly Microsoft environment, you will be the first point of contact for any IT issues that arise. You will ensure that calls are logged in the service desk and see them through to resolution. You will also be responsible for assisting in managing IT resources and the cloud technologies that support the business, to ensure the Inn's technology & infrastructure runs smoothly and efficiently.Technical Support Analyst - Benefits:- Life Assurance- An Employee Assistance Programme (online resources and access to confidential counselling services)- Private Medical insurance (inc gym membership)- Medical cashback scheme (eg. for dental, optical)- Generous pension (12% employer contribution)- Season Ticket Loans- Generous annual leave entitlements- Access to a range of learning & development opportunities as well as the opportunity to join our dedicated team and work in a beautiful, unique and historical setting in central LondonYou must have the right to work in the UK to be considered for this position.Applications close: 11th July 2022Interviews: 25th July 2022To submit your application for this exciting Technical Support Analyst opportunity, please click 'Apply' now and visit the Middle Temple jobs page to find further information about us, all our vacancies & the application process. CVs sent in isolation will not be considered.

Application Support Analyst – Hybrid (Office minimum 3 days a week) – £45,000 to £50,000Our client is looking for an experienced Application Support Analyst to join their team and provide 2nd/3rd line support for the organisations business systems. Supporting internal users on these systems with your advanced troubleshooting skill set and understanding of applications end to end. Adopt a continuous service improvement attitude to improve system stability, flexibility, efficiency, and cost.To be considered for the role you must have experience working with the following technologies:Experienced knowledge of applicationsPrevious experience working in an application support roleWindows OS (2008 and above)ITIL knowledgeVMWareScripting (Especially Powershell)Middleware knowledge (Especially Biztalk IBM MQ)Database Technology (MS SQL server or Oracle)Understanding of Cloud technologyPrevious Financial services experience would be desirable For more information on this opportunity please contact or phone me on Application Support Analyst – Hybrid (Office minimum 3 days a week) – £45,000 to £50,000

Job Title: Technical Support AnalystLocation: Kilmarnock / AyrshireSalary: up to £25,000 per annum DOEJob Type: Permanent/Full Time - hours per week, covering shifts between 8:30am and 6pmThe Company:Microtech Group is an award-winning full service, commercial IT support, Telecommunications, Telehealth and Digital marketing company. We have been providing end to end IT services to public, private and third sector organisations for over 30 years.The Head Office is located in Kilmarnock, Ayrshire which is easily accessible via fantastic public transport links to Greater Glasgow and surrounding areas.The Role:We are looking to recruit a Technical Support Analyst to join our 2nd line Technical Support team. You will possess good technical knowledge of installing and supporting varied types of IT hardware and software. You will also be experienced in providing excellent customer service and incident resolution.Key Responsibilities:Providing remote customer focused 2nd and 3rd line IT support.Resolving customer issues within predefined service level agreements.Provide support to field-based engineers.Liaising with third party suppliers.Mentor 1st line analysts to improve their skillsets.Required Skills:Strong understanding of general IT Support including using various methods of remote support.Good technical and analytical skills.Experience with Microsoft server products, Remote desktop services, Office 365, Azure.Dealing with third party software.Must have good networking experience - preferably with WAN / LAN Based products managing Routers, Switches, VLANs and Wireless technologies.Verifiable experience providing desktop support to end users.Solid experience in problem analysis and resolution of software problems.Proven ability to function in a self-directed environment.Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required.Innovative thinker who is positive, proactive and readily embraces change.Ability to handle clients professionally at all levels.Strong written and verbal communication skills.Must be able to provide root cause analysis.Successful candidate will require a Disclosure Scotland Check Qualifications.Experience:HND or above in IT related subject or equivalent and hold current and relevant IT Certification is preferred 3 + years' experience is essential with an understanding of Microsoft based network environments. Experience working for a Manged Service Provider is preferable but not essential. Experience providing 2nd and 3rd Line IT Support to SMEs, Public Sector and Enterprise environments is essential.In return you will receive:Competitive Salary, Employee Ownership Annual Bonus (Tax Free), Pension scheme, 35 days annual leave, Cycle to work scheme, On-site parking, Career progression opportunities, Free drinks making facilities, a fun working environment with regular team building or charity events.Please click the APPLY button to send your CV for this role.Candidates with experience or relevant job titles of; IT Analyst, IT Technician, 3rd Line IT Service Desk Technician, IT Support Engineer, Technical Support, IT Support, Helpdesk Support, Fault Desk, 2nd line Support Engineer, IT Systems Engineer, IT Systems Support, 2nd Line Support Engineer will also be considered for this role.

Elevation Recruitment are proud to be working with a leading manufacturing business in South Yorkshire as the look to recruit an experienced IT Support Analyst.Working from their impressive offices in Barnsley the successful IT Support Analyst will be responsible for providing maintenance and support for all hardware, software and networks across the organisation.As part of the wider IT support team, you will play a key role in the installing and configuring of computer systems, diagnosing hardware and software faults, and solving technical and applications problems, either over the phone or desk side, delivering a first-class service! We are keen to speak with IT Support professionals who possess the following skills and experience:*Demonstrable experience in solving and closing support tickets/learning resolutions to common issues *Ability to carry out preventative maintenance of Hardware and Software *Hands on experience of Infrastructure Maintenance *Competent using and supporting the full Microsoft Office Suite inc. Microsoft Windows 10*Experience of working with Windows Server 2012 and above *A passion for supporting computer hardware *Ability to quickly learn new technologies in order to support business needsTo find out more about this opportunity contact us today!

A leading organisation operating within the logistics sector is looking for an Application Support Analyst to join their team in Southampton.This role will see you working within a first-line support function where you'll be supporting business-critical applications. This is a great opportunity for an experienced support analyst who is looking to specialise and work in application support.This role is paying up to £35,000 with excellent benefits.Role requirements:Provide first-line support for a large number of applicationsCreate and maintain documentation and training materialsWork closely with the Application support manager and helpdesk teamRequired skills and experience:Experience within an application or generalised support functionStrong problem-solving skillsExcellent customer service skillsExperience with ticket management systems (Fresh Service etc)To apply for this position please forward your CV to or call Tom on

Customer Support Analyst£26,000 - £28,000 per annumFull Time, Permanent​​​​​​​Our client are a friendly and thriving online bookselling business established in 2003 with a growing export department that provides books and other educational products to customers in Europe and Asia.They're looking for a bright Customer Support Analyst with excellent spreadsheet skills who would be focused on the sales order administration and day to day operations of their export department.The goal of this position is to contribute to sustaining and growing their business to achieve long-term success.ResponsibilitiesUsing software such as Google Sheets and Microsoft Excel to create customer quotations and process salesPlacing orders with publishers and other suppliersLiaising with warehouse colleagues to make sure that products are available and picked correctlyCoordinating deliveriesCommunicating with customers regularly and building strong relationships with themBuilding and maintaining relationships with publishers and other suppliersProviding excellent customer serviceWorking with the General Manager to grow the departmentRequirementsHighly proficient in the use of Google Sheets and/or Microsoft ExcelStrong organisational, data and analytical skillsHigh degree of accuracy with excellent attention to detailStrong communication and interpersonal skills with an aptitude in building relationships with professionals of all organisational levelsHigh degree of computer literacyGood numerical skillsAbility to work to deadlinesOutstanding commercial awarenessProactiveGood problem-solving abilityExcellent time management skillsPersonable with a positive outlookAble to work both on your own and as part of teamExperience in providing solutions based on customer needsAbility to thrive in a high pressure environmentA flexible "all-rounder" as there is a substantial and varied amount of administration involved with this role.Please note you will require your own vehicle to get to work as our clients location is not accessible by public transport.BenefitsSalary of £26,000-£28,000 per annumWorkplace pensionCompany laptopCompany mobile phonePotential for a hybrid role with the opportunity to work both from home and the office

Application Support Analyst required to join a global energy company based in Aberdeen on a 6 month contract!For this role you will be tasked with providing support on a range of engineering applications as the company aim to deliver a number of key projects to their clients. You will work closely with the internal IT team and service desk partner to support application such as Autodesk Vault, Orcaflex, Ansys and MathCAD. On top of this you will also be expected to help with various system audits and the testing and configuration of any changes made. For this role you must have experience of providing support on a wide range of engineering applications as well as experience working within a customer focused ITIL driven environment. You will also come from a solid IT Infrastructure background and be experienced working on a range of IT applications/hardware such as Windows Desktop, Windows Server, and Microsoft SQL Servers.Key skills and experiences: ** Worked with a range of engineering applications such as Autodesk Vault, Orcaflex, Ansys, and MathCAD** Experience working within and sticking to a strict ITIL Framework** Comfortable working within a customer/client facing role** Solid communication skills** Conduct system audits and manage all testing and configurationThis is an excellent opportunity to really develop your skills even further and work with one of the most exciting companies in Scotland!Sound good? Apply now or get in touch with Cameron Hopkinson at Cathcart Associates for more information!

IT Support Analyst required to join a large company in Edinburgh.They are a large law firm with offices across Scotland and in London and are looking for a Support Assistant to join them to ensure their systems are up and running at all times, cases are depending on it!You will join a small team of IT Engineers providing 1st and 2nd line support across all offices both internally and remotely and build and deploy packages and images using Intune. You will take end to end responsibility to all tickets issued, configuring, deploying, and troubleshooting applications on iOS devices escalating when needed and contribute to the development and documentation of all IT processes and procedures. You will assist in all maintenance and relocation of any equipment when required and ensure all projects allocated by the manager are completed in a timely fashion.You will have the following skills/experience -** Experience within a similar role** Experience working within a Windows Environment** Strong knowledge and experience with O365/SharePoint and Active Directory for new users and password changes** Experience with iManage is desirable but not essential The salary on offer is up to £30K depending on experience, along with a hybrid work model (minimum 1 day a week on site), and an impressive benefits package including pension, bonus scheme and more to suit you!If you're looking to join a company where you are given hands on training to ensure you are continuously expanding your skill set, please apply and call Nicole at Cathcart Associates!

IT Support Analyst required to join a large company in Aberdeen.They are a large law firm with offices across Scotland and in London and are looking for a Support Assistant to join them to ensure their systems are up and running at all times, cases are depending on it!You will join a small team of IT Engineers providing 1st and 2nd line support across all offices both internally and remotely and build and deploy packages and images using Intune. You will take end to end responsibility to all tickets issued, configuring, deploying, and troubleshooting applications on iOS devices escalating when needed and contribute to the development and documentation of all IT processes and procedures. You will assist in all maintenance and relocation of any equipment when required and ensure all projects allocated by the manager are completed in a timely fashion.You will have the following skills/experience -** Experience within a similar role** Experience working within a Windows Environment** Strong knowledge and experience with O365/SharePoint and Active Directory for new users and password changes** Experience with iManage is desirable but not essential The salary on offer is up to £30K depending on experience, along with a hybrid work model (minimum 3 days a week on site), and an impressive benefits package including pension, bonus scheme and more to suit you!If you're looking to join a company where you are given hands on training to ensure you are continuously expanding your skill set, please apply and call Nicole at Cathcart Associates!

DescriptionJob Description:Customer Support AnalystLevel: T1Salary Range: £24,500 - £28,850 p/a, with potential to increase for truly exceptional performance at assessmentLocation: Skypark, GlasgowAre you ready for your next career challenge?..We are in search of a Customer Support Analyst to join our team. Based in our Skypark, Glasgow office the Desktop Support team are responsible for providing 2nd line day to day desktop support (both software and hardware), plus supporting our remote users based around the UK; ensuring problems are handled in a timely and efficient manner, whilst maintaining high customer service standards.Join a team committed to a Mission!At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. If this sounds like the kind of environment where you can thrive, keep reading!Role and Responsibilities:We are looking for an Desktop Engineer to join this team; ideally we are looking for a candidate that has been educated to ‘A’ level, or equivalent, standard.Infrastructure Services standards and procedures are followed backups are checked and reported on daily and issues identified are investigated.Perform user account management as part of the starter / leaver processPerform account creation and deletion tasks as required; ensuring that standards and procedures are followed.Contribution to central Infrastructure Services documentation and information repositoryContinuously adding new articles / information to the Infrastructure Services documentation and information repository and updating existing information as necessary over time.Support and assist with Infrastructure Services projects when called uponEnsure software licensing policies are followed at all times.Liaise with the Asset Manager to ensure correct asset registration and assist in stock controlThe Helpdesk and Onsite Support Includes:Support CallsHelp deskOnsite & Remote SupportPC imaging and Setup for New UsersDaily System Checks, such as Backup and Data AnalysisEssential Skills & Experience:Windows Desktop Operating SystemBasic Networking / TCP IP / Broadband SetupRemote DesktopMicrosoft OfficeVirtualisation TechnologiesExperience in a technical support role, ideally second line / customer-facingExperience in communications and interfacing peripherals to computer hardwareExcellent communication skills, both spoken and writtenProven ability to learn about new and complex products and services quicklyAble to demonstrate analytical and creative problem solving skillsAbility to produce clear, concise, technical reportsProven team playerQualifications Required: Ideally 5 GCSE Grades (C and above) or equivalent, including Maths and EnglishClearance Required:Clearance to Start BPSSClearance for Role SCWhat do we do for you?:At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:• Contributory Pension Scheme• Private Medical Insurance• 33 days Annual Leave (including public and privilege holidays)• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)• Dynamic Working: Commitment to Diversity:We welcome applications from every part of the community and are committed to a truly diverse and inclusive ; We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for ;If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.Pay Range:

DescriptionJob Description:Customer Support AnalystLevel: T2Salary Range: £31,400 - £39,250 p/a, with potential to increase for truly exceptional performance at assessmentReinvent yourself at Leidos! Uncover your potential by becoming a member of our We are looking for an enthusiastic and motivated Customer Support Engineer/Analyst to join our growing team of IT experts in delivering high quality IT services to our government and commercial customers. We love to work with people who have a passion for infrastructure, ideally from an operational support services background.You will be self-motivated and be able to work autonomously but be comfortable with asking for support to achieve your goals. You will enjoy working on a variety of activities ensuring compliance with project milestones and customer KPIs and SLAs. You must be an effective communicator, comfortable engaging directly with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical challenges.Are you ready for your next career challenge?At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. If this sounds like the kind of environment where you can thrive, keep reading!The Role:We operate a high paced and exciting collaborative working environment where the work you do is normally customer facing and has demonstrable real world impact. As such we value our staff highly and are committed to training, career development and providing opportunities to progress.You will be providing infrastructure and network support, working on the resolution of complex incidents and problems with support from third and fourth line experts to help you progress and learn as required. The preferred candidate will understand, work with and be keen to learn a variety of technologies such as Linux (Ubuntu / CentOS), Microsoft Windows Server (including services such as AD, DNS, DHCP) and virtualisation (VMWare), Microsoft Stack Technologies (Exchange, SQL Server, Skype for Business), networking technologies and storage.Duties and Responsibilities:The role also includes providing remote and on-site support. There is also a requirement to provide out of hours on call support. You will be expected to contribute towards the creation and ongoing maintenance of technical documentation. Ideally, you will:Have experience in Windows System Administration covering Windows 7, 10 and Server Versions from , including experience in OS build, AD, DNS, DHCP and GPO from design to implementation and supportHave working knowledge of Virtualized Environments such as VMwareHave exposure to Linux system administration skills (Ubuntu / CentOS)Have good general knowledge of TCP/IP and networking technologies including load balancing and firewallsHave good general knowledge of Microsoft stack technologies such as Skype for Business, MS SQL, MS Exchange & CLI tooling such as PowerShellHave some background and experience in ITIL functions, principles and processesHave general knowledge of storage technologiesHave excellent analysis and problem solving skills, working to solve complex incidents ensuring these are resolved to the satisfaction of the customerPossess excellent communication skillsHave experience of producing and updating technical documentation to a high standardWillingness to pick up and learn administration of bespoke applications;Shared on call OOO supportTo be successful and work with our clients you will need to be willing to undergo a high degree of security clearanceClearance Required:Clearance to Start DV Clearance for Role DVWhat do we do for you?:At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:• Contributory Pension Scheme• Private Medical Insurance• 33 days Annual Leave (including public and privilege holidays)• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)• Dynamic Working: Commitment to Diversity:We welcome applications from every part of the community and are committed to a truly diverse and inclusive ; We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.Pay Range:

Application Support Analyst, Chiswick (hybrid working), £35k - £40k + 10% bonus + great benefits package / enhanced pensionIf you have an IT support background and have some good SQL an C# skills and want to develop further; this company will allow you to grow and continue your technical skills.You will be the Support Developer, supporting and administering a suite of web and windows applications. You will work with other IT staff and super users to resolve system issues, manage and monitor database and application servers. You will install solutions and support both new and existing systems, with some testing.You'll be experienced with typical help desk ways of working, SLA's and resolutions.Technology wise, you'll need to have some programming experience in a support type environment and if you a good grounding in SQL that would suffice. Any experience in .Net C# Web Forms, JavaScript, XML, XSLT and XQuery would be helpful. You enjoy picking up new tech skills and want to work to progress into a role that is 75% support / 25% technical programming/ development, please apply.This global company, have a head office in Chiswick and hybrid working is a given (2 days p/week in office) and really promote training, providing certifications and opportunities within.Good benefits package with flexible benefits and an enhanced pension scheme. SQL Support Developer / SQL Developer / Applications Support

A well renowned and highly prestigious independent school is seeking a dynamic, personable, and driven Application Support Analyst to join their expanding team based near Pinner, northwest London. This is based 5 days a week onsite.Reporting to the Data Systems Manager, you will be responsible for administering and supporting the school applications and systems that work directly with the schools database, such as parent portals and communications. You will design new or adapt existing business processes and workflows as well as maintain a clear understanding of the Data Protection Act 2018 and GDPR, all whilst improving teaching and learning, reducing administration, and enhancing overall communications to staff, pupils and parents. You must have knowledge of data-driven systems such as MISs, BIs, and any other third-party applications that drive business processes and supports organisations with data. You must have basic scripting knowledge, as well as demonstrable experience working with SQL and MS365. If you would like to take the next progressive step within your career and would like to enhance your technical skillset even further then please dont hesitate to send in a copy of your most updated CV.

A UK based, specialist medical technology company, comprising a highly-trained team of innovative thinkers/ideas people with mainly scientific backgrounds is looking for a skilled Application Support Analyst to join their team on a Remote (work from home) basis.Key Responsibilities:• Act as 1st, 2nd and 3rd line support for applications and service, supporting user queries• Serve as second line of support for incidents, service requests, problems and change requests in accordance with ITIL principles• Take ownership of the service desk• Provide users with online ad-hoc training• Support users with the creation of training guides and other materials• Support sales with the creation of demo guides and performing pre-sales demonstrations• Planning and working on the implementation of software updates and upgrades• Prioritising workload to ensure SLAs and KPIs are adhered to• Identify areas where improvements can be made to design or to processes, ensuring a continual improvement culture is promoted• Application testing and feedback to engineeringRequired Experience:• You are experienced in IT support and have a strong background in working with application and system support and implementations• A proven problem solver able to demonstrate a strong knowledge and understanding of analysis techniques• A high level of communication skills and excellent customer relationship managementDesirable Experience:• Experience of Healthcare IT systems such as RIS and PACS• Knowledge of DICOM and HL7 protocols• Knowledge and experience of SQL (MySQL, MS SQL Server, Java DB)• Experience with Java and an understanding of UnixRequired Skills:• Excellent interpersonal skills, with ability to effectively communicate verbally to all users and stakeholders• Logical and methodical thinker with attention to detail• A positive attitude: a 'can do’ approach, good work ethic and willingness to learn• Timekeeping and personal organisationSounds interesting? Click the APPLY button now.Candidates with previous experience or job titles including; Technical Support Analyst, Application Support Analyst, Technical Support Engineer, Application Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, SQL Analyst may also be considered for this role.IND123

A prestigious London-based international bank is currently looking for a Junior IT Support Analyst with idealy fluent Spanish. This role will be suitable for a self-motivated, driven and enthusiastic individual with strong technical skills who is seeking to get into the banking sector. The start date is ASAP and the role is offered on a temporary basis for at least 6 months, with the probability of extending.Your responsibilities will include:Providing a first-class, client-focused technical support serviceIdentifying issues and solving them in a professional and timely mannerTroubleshooting first and second line hardware and software issuesBeing responsible for inventory managementAbout you:This is a great opportunity for a Junior IT Support Analyst with Spanish language skills who wants to progress their career within the banking sector. It is important for you to have strong problem-solving qualities and great communication skills, as you will be dealing with a wide range of clients and different divisions of the company. If this position sounds appealing and you speak fluent Spanish, have experience in a technical support team and have a keen interest in the banking industry, then this could be your next role.Profile:Required to be fluent in English and ideally Spanish, both written and spokenPrevious experience in a desktop support, helpdesk, technical support, customer support or technical customer service role is essentialGreat communication and organisational skillsAble to work well independently and in a teamStrong IT skillsKeen interest in technologyDemonstrate initiative and meet deadlinesIf you have worked in any of the following positions then this could be the perfect opportunity for you: Spanish speaking Technical Support Specialist, Spanish speaking Helpdesk Agent or Spanish speaking IT Support Analyst.To apply, please send your CV in English and in Word format to Valentina. languagematters is acting as an employment business in relation to this vacancy.

O365EmailBespoke applications2nd Line Support Analyst Buckinghamshire £27000 + bens Working for a successful and growing business, a new role now exists for someone to provide dedicated IT support across the Southern Regions servicing the IT needs of those across the business. You will have a passion for providing IT support, helping people across all divisions within their head office. You will have an excellent understanding of O365, Windows Operating Systems (Windows 10, Microsoft Office 2016) Email (Outlook, Exchange), Printers and PC peripherals including mobile devices and tablets. Covering a vast array of technical issues, you will enjoy solving problems, being an active team player and love helping people. This is an exciting opportunity to join a dedicated team to help strengthen your skills and offer genuine career progression options in the future. This is an exceptional role with a great company. Get in touch now for more details.

1st Line Support Analyst NorwichSalary- up to £22k depending on experience.Hours of Work: Mon-Fri 8 am-6 pm (Rota)If you have 1-2 years' experience within IT service desk perfect! If not, we are completely open to background, as long as you have excellent customer service skills with an aptitude for technology, either way you will be trained, we just need the right person to join the team!The RoleThe IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast paced team, servicing 6 individual businesses and over 1000 colleagues.You should have excellent customer service skills and broad knowledge of IT. Be confident, friendly, and approachable with a good telephone manner and able to communicate with staff who have varying IT Knowledge. Having an eye for detail and accuracy is essential.DutiesInclude but not limited to:* Receives and handles requests for service, following agreed procedures and SLA, accurately and to a high-quality originating from our portal, e-mails, telephone, and face to face.* Logs incidents and service requests and maintains relevant records:o Identifies and classifies incident types and service interruptionso Records incidents cataloguing them by symptom and resolution* Provide 1st line technical support * Acting as customer liaison and delivering an excellent customer experience* Take ownership of user requests and be pro-active when dealing with user issues* Providing updates to the customer on the progression of their call* Administration of required systems and documentation* Liaising with 2nd and 3rd line support teams and 3rd party/vendor support teams* Escalating calls where necessary, monitoring 2nd and 3rd line SLA's* Maintain the IT asset register* You will be required to travel to other offices as and when required* Support hours are currently 8 am to 6 pm Monday to Friday, with a shift rota.Skills* Telephone and face to face customer service skills* Empathy and understanding of customer needs* Effective organisation and time management skills* A good technical understanding of computers, networks and communications systems* Exceptional attention to detail* Ability to work accurately under pressure* Excellent communication and interpersonal skillsTechnologiesKnowledge and experience in the following will be advantageous but not essential.* Knowledge of Windows 10, M365 & Active Directory* ITSM Tools* MS Outlook* MimeCast* iOS / iPhones / iPads* Go To Assist, GoToMyPCIf this sounds like you, click apply below!

40000BerkshireTechnology Applications Support AnalystTechnology Applications Support Analyst – up to 40k DOE – LMS systems, Office365 administration, Testing methodologies, database and application performance, SaaS – Berkshire (predominantly remote working)I am recruiting for an EdTech non-profit organisation. They need a talented applications support analyst to focus on application and database performance. You will have experience with Office 365 suite and learning management systems (LMS).You will ideally have worked in a software environment and have understanding of testing methodologies and digital design. You will need to have experience with second and third line application support across LMS ideally. You will have experience gathering requirements, solution design and implementation as well as the ability to create training material.You will undertake: – User administration and support – data upload – workflow design – Effective communication – Training for users – performance monitoring and bug fixingYou will have: – Experience with Office 365 Administration – Experience with Learning management Systems – Experience in Second line/Third line support – Excellent communication skills – An analytical and lateral mindsetWhat you get: -Up to 40k DOE –This is an urgent vacancy with interviews happening immediately. Apply now to avoid disappointmentHunter Selection is a nationwide provider of recruitment services in ENGINEERING, MANUFACTURING, SERVICE & TECHNOLOGY. Find out more about us and search all our current vacancies at Hunter Selection Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy and Disclaimers which can be found on our websiteKey words: LMS, IT support, Office365, user administration, LMS, IT support, Office365, user administration, LMS, IT support, Office365, user administration, LMS, IT support, Office365, user administration, LMS, IT support, Office365, user administration, LMS, IT support, Office365, user administration, LMS, IT support, Office365, user administration, LMS, IT support, Office365, user administration, LMS, IT support, Office365, user administration, LMS, IT support, Office365, user administration, LMS, IT support, Office365, user administrationRef 102358Job Reference:102358_

Our client has an opportunity for a 1st Line Service Desk Analyst to join their team. This person will be based at the Borehamwood head offices, providing support to their staff on a rota basis covering the hours of 7am – 9pm. The purpose of the role is to provide 1st line support professionally and efficiently. Also maintaining a high degree of customer service for all support queries and ensuring that all SLA’s and ITIL v4 are met.Key skills• Knowledge of using and troubleshooting MS Office (2013 & Office365) is essential• Knowledge with using and troubleshooting Outlook within a network environment (permissions, calendar sharing & delegation) • Knowledge of Active Directory - advantageous• Knowledge of Printer setups & maintenance • Professional approach towards duties and colleagues • Very strong communication and interpersonal skills • Time management and multitasking ability • Attention to detail• Ability to learn at a fast pace and work independently• Knowledge of PC hardware set-up • Experience working on service desk using ITIL v4 – desirable• A background in customer care in any sector would be highly beneficial.Main duties and responsibilities: • To work effectively and productively with all other levels of IT support• Take ownership of users’ problems until resolution stage• Accountable for logging all calls on the tickets system to a professorial standard and maintain full documentation• To allocate more complex service issues to the relevant member in IT Department• Assisting in setting up new mobile phones, tablets, iPads within the Organisation• Support users in the use of hardware equipment by providing necessary advice• Maintaining that internal SLA’s and ITIL v4 processes are followed• Working to an expected set of standards outlined in a service desk Handbook• Assisting with documentation to be stored in our knowledge base• Assisting the Service Desk Manager & Head of Service Delivery with any requests• Undertaking ad-hoc requests as directed by line manager & Head of Service DeliveryYou will work on a shift rota basis covering 7am – 9pm (so the shifts are 7am – 3pm, 9am – 5pm, and 1pm – ; Its mainly 9am - 5pm though). Customer service is absolutely key to success in this role so this person will need to be able to demonstrate empathy and the ability to prioritise. It’s a friendly and busy working environment and there is good career potential. Benefits include 25 days holiday, pension scheme, life assurance, employee assistance programme. Interested? Send your CV now! To £25,000 per annum basic + benefits.

40000BerkshireTechnology Applications Support AnalystTechnology Applications Support Analyst – up to 40k DOE – LMS systems, Office365 administration, Testing methodologies, database and application performance, SaaS – Berkshire (predominantly remote working)I am recruiting for an EdTech non-profit organisation. They need a talented applications support analyst to focus on application and database performance. You will have experience with Office 365 suite and learning management systems (LMS).You will ideally have worked in a software environment and have understanding of testing methodologies and digital design. You will need to have experience with second and third line application support across LMS ideally. You will have experience gathering requirements, solution design and implementation as well as the ability to create training material.You will undertake: – User administration and support – data upload – workflow design – Effective communication – Training for users – performance monitoring and bug fixingYou will have: – Experience with Office 365 Administration – Experience with Learning management Systems – Experience in Second line/Third line support – Excellent communication skills – An analytical and lateral mindsetWhat you get: -Up to 40k DOE –This is an urgent vacancy with interviews happening immediately. Apply now to avoid disappointmentHunter Selection is a nationwide provider of recruitment services in ENGINEERING, MANUFACTURING, SERVICE & TECHNOLOGY. Find out more about us and search all our current vacancies at Hunter Selection Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy and Disclaimers which can be found on our websiteKey words: LMS, IT support, Office365, user administration, LMS, IT support, Office365, user administration, LMS, IT support, Office365, user administration, LMS, IT support, Office365, user administration, LMS, IT support, Office365, user administration, LMS, IT support, Office365, user administration, LMS, IT support, Office365, user administration, LMS, IT support, Office365, user administration, LMS, IT support, Office365, user administration, LMS, IT support, Office365, user administration, LMS, IT support, Office365, user administrationRef 102358Job Reference:102358_

Employer description: IT Trouble Free is an IT managed service provider, based in Chalfont St Peter, primarily focusing on supporting clients in London and the Home ;We have clients in state primary education, business up to 100 staff and ;We build true partnerships with our clients, focusing keenly on our three pillars: Support, Security and ;We’ve been established for 4 and a half years, the core of the team have worked together for more than 8 years following a buy out from a previous business allowing us to focus more closely on much more local clients, rather than a much larger geographical area.IT Trouble Free provides outsourced service at a cost organisation could not achieve when recruiting their own team of IT ;IT Trouble Free is looking to expand our established support team, maintaining high levels of services for our clients as we continue to grow is absolutely our key objective, this is a new role to support our 4 years of consecutive ;Overview: The Apprentice Support Analyst role is based around resolving customer queries and faults. You will be the first point of call for both calls and emails to the IT helpdesk where you will undertake first line duties and rectify or escalate faults rapidly to reduce the impact to the ;The main focus will be to ensure customers get a consistent great level of help and care, owning the experience with customers until completion, hand over to senior engineers or other internal teams as ;There will be great scope in this role for the right person, we are keen to build and develop our team so with the right attitude and willingness to learn there is opportunity to grow as a Support ;Location of the Role:Our office is in a picturesque, listed building in Chalfont St Peter, Buckinghamshire.Our clients are mostly within a 20-mile radius of our office.Hybrid working; As a technology business we know we can work anywhere with an internet connection, in due course there will be some onsite work at customers premises, after an initial period to meet the team and become acquainted you won’t be required to be in the office every day, we’d like to see you in person but we do not set specific days or minimum hours.The Existing Team:We are a maturing team, the core team have worked together for more than 9 years, we would consider ourselves strong generalists, but of course we have a good blend of specific knowledge in certain industries and with certain products and services.Main Responsibilities: Immediate:You’ll join an existing and established team, adding additional support capacity to maintain the high levels of personal service we are known for.This is a hands-on role, where you’ll be working with clients and partners every day to enhance their use of technology.You will be able to work with clients, colleagues, partners and 3rd parties to progress support and implementation work.Working with our apprenticeship partner to achieve your formal qualifications.The Next 6-12 Months:Building strong personal relationships with our clients, building stronger partnerships between the business and our clients.You will work closely with the Operations Director and Managing Director to build a clear and detailed skills matrix, aligning this with the business needs, the apprenticeship and your own desires.Working more and more with clients to train and educate and enhance their use of technology.Joining the team to assist with our content marketing strategy, to identify technology that will be interesting and beneficial to our clients and prospects alike.What we are looking for:Interest in TechnologyExcellent customer service skillsStrong communicationClear and plain English communication in writing, in person and other electronic mediumsEager to learn and developStrong sense of ownership of your own responsibilities.Team first mentality - we work as a team, egos are not accepted hereNot fazed by growth, change and high standards of work Entry requirements:The entry requirements for this Azure Cloud Support Specialist programme are as follows:3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subjectGCSE Maths and English (or equivalents) at grades 3+ (D or above)Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the ;If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ;Find out more here: Salary: £10,000 - £14,000 per annum.Working week: hrs a week,Monday to Friday 9:00am – 5:30pm, with 30 mins lunch and 2x 15 mins break (typically taken morning and afternoon). Future prospects:92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ;Important Information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Role: IT Application Support AnalystClient: Financial Services companyLocation: Remote/LondonSalary: £45k-£50k p/a + BenefitsDescription:* Manages Production and Test Environment support from an application perspective* Resolves Production incidents affecting the applications under their control and communicates effectively with the internal Business Users* Resolves Business information requests* Adapts and orientates the process to best fit with IT strategy for improving the quality of the Production environment* Actively seeks to improve production support through improving existing methods, tools and expertiseGeneral:* Supports Production & Test Environment applications; independently resolving complex incidents; Leads process improvements and improves methods and tools* Works autonomously with periodic checks by Manager.* May also act as informal team lead role based on experience and expert knowledge.* May coach others.* Has a recognized technical expertiseRole:* Provides application support for production and test systems, including incident and problem management.* Participates in application software delivery to both test and production environments. Participates in Production site switches and RDR test occasions.* Communicates verbally and in writing on complex/large technical issues in a clear and concise format easily understandable by the intended recipient* Complete User Requests, both Internal and External, in a timely manner within agreed SLAs.* Effectively reviews high complexity project documentation from a production support perspective. Performs the assessment of all large scale changes on their impact on Production.* Able to resolve large scale issues autonomously and assist colleagues with escalations.* Deals with complex level interventions autonomously.* Able to code in a programming language and perform development activities for large scale changes.* Create or amend scripts/ macros where required to maintain or improve support tools.* May provide specialist job functions such as DBA or Volume Testing (performance testing) and can work in an undefined / new area and may improve upon set guidelines and routines. May guide other colleagues in undefined work areasSkills:* Must have experience working in application support/service support on a Linux platform and capable of writing SQL statements, shell scripts or HP non-stop/COBOL experience.* Must have excellent analytical, troubleshooting, problem solving skills and knowledge of software development life cycle* Certification - ITIL Foundation

Graduate Database Support AnalystDatabase Service Desk Consultant required to join a very successful technical consultancy to build their out of hours Database / Application focused support team in Greenwich, London.As an organisation, they invest a lot of money in technology, so the application environment is very up to date / cutting edge so it will be challenging, but at the same time career making.It should be noted that there is huge opportunity to progress both technically and professionally. A number of employee's going in at Junior levels have been given the opportunity to become seasoned Database Administrators.This role should not only attract those that are keen to specialise in Database Support, but individuals that are keen to build a career in Database Administration (Oracle and SQL).I am keen to speak with high calibre graduates who have graduated within Computer Science and / or other IT related disciplines. If you are a graduate with strong Service Desk / Application Support experience that would be an advantage.Shift Patterns- Out of hours** Nightshift from 6:30pm-7:30am** Dayshift from 07:30am - 06:30pmOn 39 hours per week on rotational basis. (3 days per week)Key Responsibilities / Requirements:** IT graduate with a solid educational background is a must** Experience with relational databases such as Oracle or SQL Server would be a distinct advantage** Good working knowledge of data entry, maintenance and management of enterprise solution products** Good Knowledge or working experience with enterprise software would be highly desirable** Ability to learn new software products quickly combined with a genuine interest & enthusiasm** Excellent communication skills, combined with previous experience in a customer facing technical Service Desk environmentIf you're a graduate looking for a big opportunity to be exposed to a whole different range of databases, hands on training and big chances to progress - please apply and call Nicole at Cathcart Associates.

Data Ops Support AnalystWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.N4Stack are expanding their technical service team and are looking for an experienced Support Analyst who is passionate about delivering exceptional service as a standard (esaas) for our Fully Managed Database Technology Clients.The successful candidate will be required to provide and promote as a Node4 team member and ambassador a professional, high quality, customer focused service to our customers and partners, ensuring industry-leading levels of customer satisfaction.What will you be doing?Based primarily within our Nottingham office with flexible Working-From-Home optionsTo provide 1st and 2nd line incident triage and investigation for Operating System and Database related issuesEscalation of tickets into 3rd line engineering teamsTo provide problem and incident management for our UK based database support servicesTo take ownership of our current ticketing system (ManageEngine Service Desk Plus Enterprise & ServiceNow) and provide helpdesk ticket management and propose process enhancements as appropriateCollaborate with Database Engineers to ensure response and fix SLA adherence, escalating as required and ensuring ticket management standards are metTo support the migration from ManageEngine Service Desk Plus Enterprise to ServiceNowAssessing and prioritising incidents based on pre-determined definitionsMonitoring of management systems for alarms and alerts, including ManageEngine Applications Manager & ScienceLogic, raise tickets/escalate as required What will you bring?As Support Analyst you will be expected to demonstrate certain skills in order to successfully fulfil the ; These include:Confident, self-assured ability to communicate effectively with Client technical and non-technical stakeholders with proven ability to influence outcomesDemonstrable professional experience with a Service Desk function and Service Desk toolingProven ability to maintain consistent professional standards, prioritisation, and multi-tasking in a fast-moving MSP support environmentEmbraces change and works hard to deliver changeExperience and familiarity working with incidents and problems concerning database availability, latency, throughput and utilisationStrong analytical ability to support complex problem management and high impact critical incident triageExperience working with Service Monitoring toolsA passion to learn and develop new skills - skills will be developed around database technologies including SQL Server, Oracle, MySQL, Couchbase, and Microsoft Azure SQL.The role will also require you to attain and maintain the following qualifications:A valid ITIL CertificationAny relevant technical qualifications covering operating systems, database technologies, or public cloud technologiesWhy join us?Recognised as one of the UK’s 100 Best Workplaces™ by Great Place to Work®, Node4 is an innovative Managed Services Provider, offering IT infrastructure and services, all flexibly deployed across our own infrastructure fabric and the public cloud.We provide a range of solutions, including cloud services to support hybrid and multi-cloud models, connectivity, data services, collaboration, and security. This enables us to help UK businesses in every sector do more in the digital age.Work for Node4 and you will be part of a friendly, supportive culture focused on delivering Exceptional Service as a Standard (ESaaS) to our customers – and one another.

Are you an experienced 2nd Line Support engineer? This may be the role for you!We are looking to recruit a 2nd Line Support Analyst with a broad knowledge of the Microsoft Modern Workplace environment including Windows. Active Directory, Exchange and Office 365. An understanding of Networking would also be an advantage.You will typically spend 3 days in the office, mainly supporting primary education customers and 2 days working from home. In addition to a broad technical skill set you will need to have excellent communication skills and comfortable working in a customer facing role. So, what can this job offer to you?The company that you will be joining is in the process of migrating from a field based support model to a model where their core service will be delivered through their service desk.This is an opportunity to join an MSP at a key stage in their development in a role were you will make a substantial difference. The opportunities to further develop your capabilities and progress your career are excellent. Of course, there is the salary ranging from £28,000 to £32,000.Could this be the job for you?Now, if you think that this 2nd Line Support Analyst is the perfect match for you and you would love to join the team, do send us your CV today. We look forward to hearing from you soon!*We are advertising this role on behalf of the companyAre you a 2nd Line Support Engineer but this role doesn't quite fit? Eligo are a leading Technology recruitment consultancy specialising in engineering and support jobs including IT support Jobs, 2nd line support roles, infrastructure engineers and architect roles. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you your perfect job.

Junior SQL Support Analyst required to join a Global Software Development company based in Edinburgh. The company are a well-established Software House with a niche software offering who are looking to grow due to recent business wins. The company has grown steadily for the past few decades and are now landing contracts with some of the biggest players within their industry. You will join a small team and work closely with the development team with the chance to learn new technical skills and getting hands on with new projects. This role will present an exciting opportunity to assist users with a variety of challenging requests. You will have a strong technical background in both Software Applications and Microsoft Database technology and will provide excellent customer service for all users. The ideal candidate will have a strong knowledge of SQL and be able to troubleshoot SQL databases and will act as an escalation point for any complex incidents which have been escalated by the 1st Line Staff.Key Skills and Experience: ** Experience in a bespoke application software support assisting with technical, software and database issues** Resolving application incidents, problems and requests for customers within agreed SLA's** Maintain ownership of Incidents, ensuring status update and resolution according to SLA's** Liaise with 3rd Party Vendors - including development staff** SQL Server** Oracle - (beneficial not essential)There is no limitation with this company, you will be constantly learning new skills, getting involved in lots of different projects to expand your skills and progression through the team!If you're looking to kick start your career and grow within a company, please apply, and call Nicole at Cathcart Associates.

1st Line Support Analyst Wilmslow, Cheshire£22,000The RoleThe IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast paced team, servicing 6 individual businesses and over 1000 colleaguesYou should have excellent customer service skills and broad knowledge of IT. Be confident, friendly and approachable with a good telephone manner and able to communicate with staff who have varying IT Knowledge. Having an eye for detail and accuracy is essential.You will have 1-2 years' experience within IT service desk or demonstratable customer service skills with an aptitude for technology.DutiesInclude but not limited to:* Receives and handles requests for service, following agreed procedures and SLA, accurately and to a high-quality originating from our portal, e-mails, telephone, and face to face.* Logs incidents and service requests and maintains relevant records:o Identifies and classifies incident types and service interruptionso Records incidents cataloguing them by symptom and resolution* Provide 1st line technical support * Acting as customer liaison and delivering an excellent customer experience* Take ownership of user requests and be pro-active when dealing with user issues* Providing updates to the customer on the progression of their call* Administration of required systems and documentation* Liaising with 2nd and 3rd line support teams and 3rd party / vendor support teams* Escalating calls where necessary, monitoring 2nd and 3rd line SLA's* Maintain the IT asset register* You will be required to travel to other offices as and when required* Support hours are currently 8am to 6pm Monday to Friday, with a shift rota.Skills* Telephone and face to face customer service skills* Empathy and understanding of customer needs* Effective organisation and time management skills* A good technical understanding of computers, networks and communications systems* Exceptional attention to detail* Ability to work accurately under pressure* Excellent communication and interpersonal skillsTechnologiesKnowledge and experience in the following will be advantageous.* Knowledge of Windows 10, M365 & Active Directory* ITSM Tools* MS Outlook* MimeCast* iOS / iPhones / iPads* Go To Assist, GoToMyPcIf this sounds like you, click apply below!