rental standards agent in derby

01 June 2018
dailam fard, randstad cpe
job type
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derby, east midlands
construction & property
sub specialism
skilled trades & labour
job type
working hours
reference number
dailam fard, randstad cpe
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job description

Rentable Standards Agent- Castle Gresley- Derbyshire

Our Client is currently looking for a Rentable Standards agent to join their team in Castole Gresley. You will be working Monday to Friday 8am until 6pm. You will occasionally be required to work a Saturday Morning. You will also need to be computer literate and have some vehicle checks knowledge.

Your role will be to inspect vehicles before they go on hire to ensure they meet rentable standards and on their return from customers to determine any additional damage or items missing and classify its state of readiness for future hire. The role also requires that all genuine recharge opportunities reported both mechanical and bodywork are captured, documented and passed on to the customer within the timelines provided.

Key Tasks

* Ensure vehicles that are schedule to go on rent pass Rentable standards and highlight any that fall outside
* Through use of reports, ensure vehicles are scheduled for collection within given timelines
* To inspect vehicles on return from our customers and identify any further damage not recorded on the collection note. To bring to the attention of the collecting driver and Depot Manager any such discrepancies.
* Complete the vehicle return inspection sheet and classify each vehicle based on a traffic light system ensuring the Workshop Foreman is in agreement with your assessment.
* To ensure all ancillary equipment on specialist vehicles is working and accounted for to complete the off hire process
* To carry out a short road test after the inspection to further help in determining its future classification.
* Where assets are highlighted too dirty to inspect, ensure photos are taken, the customer is made aware and highlight to the DM to ensure they are valeted within the timelines provided
* To ensure that the assets are classified in line with business objectives and booked onto the Kerridge system correctly
* To control the Damage Process for all Fleet and external customer fleet. Including controlling costs for the expenditure on a varied range of equipment and contracts within an agreed spend limit
* To facilitate in all matters of a technical nature that are or maybe in query due to the cost or quality of repairs, ensuring best value cost & quality levels are achieved for all customers
* Identify damage recharge opportunities from Off Hires, Defects Reported by Customers & Repairs carries out during routine maintenance
* Ensure of validity of claim and transparency in Profit Margins
* Gather all evidence and prepare damage packs, photographs and estimates for customers and ensure that effective communication is carried out both internally and externally
* Document each incident so there is evidence to back up our recharge claim
* Manage the LOU process so clear instruction is provided to customer and hire departments with regard to charges and timeframes
* Obtain order numbers from customers and negotiate, within the given parameters, where necessary to ensure that maximum recharge value is achieved with customer
* Invoice customers once agreement has been given
* Resolve all queries within a given time frame
* Liaise with internal departments and or external vendors to return the vehicle to hire/rental fleet within agreed timescales
* Manage the WIP process to ensure Open Wips are kept to a minimum
* Effectively communicate internally and externally

* Ensure Key Account Customers and internal Management are regularly informed of call progression/ development through to satisfactory resolution
* Manage the progress of all Key Account customer calls and escalate as appropriate, ensuring that all calls are managed to a satisfactory resolution by means of end-to-end management and within agreed customer SLA's

* Cost control, balancing customer requirements with commercial awareness.
* To work closely with the Tyre Management Team to understand the end to end Tyre Recharge Process

If this sounds like a role suited to you then please apply below. Alternatively, please call Dailam on 01489560180

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.


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