resident liaison officer in sevenoaks

26 November 2018
matt jasper, randstad cpe
job type
£ 15 - £ 20 per hour
apply now

sevenoaks, south east
construction & property
sub specialism
fm & maintenance
job type
working hours
£ 15 - £ 20 per hour
reference number
matt jasper, randstad cpe
0162 235 7230
apply now

job description

Resident Liaison Officer required in West Kent

* Job title: Resident Liaison Officer
* Location: Sevenoaks, Kent
* Contract type: Freelance
* Start date: December 2018
* Duration: 6 months
* Pay rate: Up to £20 per hour (dependent upon experience).
* Randstad CPE contact: Matt Jasper (Maidstone branch)

The company:

Our client is a Main Contractor specialising in all forms of roofing, responsive repairs and planned maintenance. The company has always worked in the residential, commercial and industrial markets undertaking work on housing, schools and hospitals and has built up a sound reputation working for registered social housing providers and local authorities.

The role:

An exciting opportunity has arisen for an experienced RLO to join our clients' award winning responsive maintenance division covering a variety of contracts in West Kent.

As a Resident Liaison Officer you will be a key business partner working with internal and external stakeholders across various responsive maintenance contracts. You will have accountability for carrying out regular tenant visits to ensure residents are kept up-to-date and minimum disruption is caused.

The ideal candidate will currently be an experienced Resident Liaison Officer and be able to demonstrate the following skills and capabilities:

* Maintain confidentiality regarding client information at all times.
* To ensure and maintain the Resident Liaison daily diary, record incidents and appointments.
* Submission of weekly RLO Report to Operations Manager.
* Have an understanding of the works, programmes and scope of works.
* Provide information for site reports and updates for client and operational management.
* Prepare and distribute all communications to residents.
* Establish a resident charter, maintain files, comments / query / complaints log etc.
* Carry out pre-visit to each resident to explain the "type of works", and method of "works".
* Make arrangements to complete a condition survey, Household Profile and complete relevant administration.
* Keep residents informed of any changes, cancellations, progress.
* Ensure that site management are immediately informed of any Health and Safety issue.
* Be available for residents meetings, surgeries and meeting with clients as and when required.

About you:

* Excellent verbal and written communication skills, telephone skills and interpersonal skills.
* Substantial word processing experience with a good understanding of Word, Excel, PowerPoint.
* Experience of undertaking projects independently, and seeing projects thorough to completion.
* Experience working in a new build construction environment would be advantageous.
* Experience of establishing defects and preparing snag lists would be preferable.
* Commitment to achieve customer satisfaction
* Strong customer focus to increase client confidence.
* Ability to work as part of a team and on own initiative.
* Excellent time management skills with ability to prioritise own workload, deal with conflicting demands and meet tight deadlines.
* Full UK driving licence and own vehicle

What to do next:

If you feel this role meets your expectations please click apply and upload your latest cv. If you are seeking a new role in the future please feel free to contact Randstad CPE's Maidstone branch for a confidential discussion where we can provide advice, assistance with training and update you on our latest vacancies.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.


reactive & planned maintenance