retentions advisor in runcorn

posted
11 October 2018
contact
o2 prestonbrook, randstad inhouse services
job type
contract
salary
£ 8.73 - £ 11.09 per hour
apply now

posted
location
runcorn, north west
specialism
customer services
sub specialism
Call Centre
job type
contract
working hours
Full-Time
salary
£ 8.73 - £ 11.09 per hour
reference number
NovemberIntake
contact
o2 prestonbrook, randstad inhouse services
phone
07584207122
apply now

job description

Do you enjoy speaking to customers on a day to day basis, working within a busy call centre environment, and have passion for sales?

O2 are currently looking for Inbound Advisors to work within their Retentions team, speaking to customers on a daily basis about their upgrades requirements, accessories and calls from customers looking to leave O2.

Benefits



* Free onsite parking, canteen and chill out areas
* Overtime rates for Sundays and Bank Holidays
* Commission
* Yearly Bonus
* No sales experience required
* Pension

A starting salary of £8.73 PER HOUR, which will rise to £11.09 PER HOUR after 12 weeks!

Whilst working in Retentions your responsibilities will be to:



* Demonstrate effective customer contact through inbound calls, building strong relationships, identifying opportunities to meet their requirements
* Provide the customer with the best solution at all times
* Provide the customer with additional information in effort to offer increased value for money
* Ensure that customer service levels are met and exceeded wherever possible
* Respond to all customer queries with accurate and complete information
* Set and manage customer expectations
* Identify unsatisfied customers and discuss their satisfaction
* Communicate the benefits and promote O2
* Recognise the opportunity to cross sell other O2 mobile products
* Accurately capture information regarding the customer to add to the O2 database by using fact finding techniques

The business is open Monday - Saturday , 8AM to 8PM and Sunday, 10AM to 6PM.

Candidates will be invited to complete an online pre-screen, call-handling test & interview.

Start date will be Monday 19th November, and all successful candidates will be required to complete 3 weeks of training of Monday - Friday 9AM-5PM.

skills

sales