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      • birmingham, west midlands
      • permanent
      • £18,000 - £20,000 per year
      • randstad business support
      Recruitment Resourcer/Trainee Consultant£18-20k plus excellent benefitsBased in Central BirminghamHave you recently found a passion for recruitment and want to take this further? Joining Randstad will give you the opportunity to develop your career with a market leading recruitment employer of choice!By joining our team as a Recruitment resourcer within our business support division you will be contributing to a key area of the business that helps to support candidates who are seeking a truly vocational career path.Key responsibilities will include but not be limited to:Sourcing candidates matched against pre-qualified specifications for our clientsWrite and tailor advertisements specific to your clients needsConduct searches via: our database, incoming applications, job boards and various online toolsInteract with clients to assist them with their recruitment needsBuild your own network of talented candidatesBe a brand ambassador for one the the UK's top 10 recruitment companiesYou will need to demonstrate:Some experience in the recruitment industry or a real passion to start a recruitment career Excellent attention to detailConfident communication skillsSelf motivated with good organisational skillsAbility to prioritise workloadWhat we offer to you...Our excellent benefits package includes holidays that you can buy or sell, a competitive share scheme, plus commission on all roles filled. What's more, you'll have the opportunity to work with an organisation that uses cutting-edge tools and innovative technologies which will enable you to concentrate on the human side of recruitment whilst providing a superior service for both our clients and candidates.Randstad actively encourages internal progression, so whatever your specialism, the potential for career development with us is huge. The way we work is both flexible and agile, and the pandemic has allowed us to further embrace technology to help keep our people connected now, and into the future. Our unrivalled 4.4 rating on Glassdoor sets us apart from any of our competitors!We're passionately committed to diversity and inclusion and believe that everyone should have the freedom to be themselves at work - however they choose to express it. We want you to be happy working with us and we ensure that all employees have a healthy work/life balance and that your personal wellbeing is at the heart of all our decision making. So why not realise your potential and explore the possible with us? Interested? Please send your cv immediately Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Recruitment Resourcer/Trainee Consultant£18-20k plus excellent benefitsBased in Central BirminghamHave you recently found a passion for recruitment and want to take this further? Joining Randstad will give you the opportunity to develop your career with a market leading recruitment employer of choice!By joining our team as a Recruitment resourcer within our business support division you will be contributing to a key area of the business that helps to support candidates who are seeking a truly vocational career path.Key responsibilities will include but not be limited to:Sourcing candidates matched against pre-qualified specifications for our clientsWrite and tailor advertisements specific to your clients needsConduct searches via: our database, incoming applications, job boards and various online toolsInteract with clients to assist them with their recruitment needsBuild your own network of talented candidatesBe a brand ambassador for one the the UK's top 10 recruitment companiesYou will need to demonstrate:Some experience in the recruitment industry or a real passion to start a recruitment career Excellent attention to detailConfident communication skillsSelf motivated with good organisational skillsAbility to prioritise workloadWhat we offer to you...Our excellent benefits package includes holidays that you can buy or sell, a competitive share scheme, plus commission on all roles filled. What's more, you'll have the opportunity to work with an organisation that uses cutting-edge tools and innovative technologies which will enable you to concentrate on the human side of recruitment whilst providing a superior service for both our clients and candidates.Randstad actively encourages internal progression, so whatever your specialism, the potential for career development with us is huge. The way we work is both flexible and agile, and the pandemic has allowed us to further embrace technology to help keep our people connected now, and into the future. Our unrivalled 4.4 rating on Glassdoor sets us apart from any of our competitors!We're passionately committed to diversity and inclusion and believe that everyone should have the freedom to be themselves at work - however they choose to express it. We want you to be happy working with us and we ensure that all employees have a healthy work/life balance and that your personal wellbeing is at the heart of all our decision making. So why not realise your potential and explore the possible with us? Interested? Please send your cv immediately Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • birmingham, west midlands
      • temporary
      • £14.00 - £14.03 per hour
      • randstad business support
      Hourly Rate £14.03 per hourLocation - Birmingham city centreJob Title - Admissions Officer/International Interviewer Job Type - Temporary On-going -3-6 months Purpose You will provide a systematic customer service as part of the International Admissions and Conversion team to ensure an effective and efficient service for both internal and external customers, and by so doing achieve the target for recruitment of international students in line with the University's internationalisation strategy. You will also support the conversion of international students by providing positive assistance through the entire enquiry and application process, delivering a seamless service for its customers.Responsibilities To be responsible for the successful and efficient operation of the admissions cycle for International applicants to meet the strategic aims of the International Office including meeting targets whilst ensuring regulations and policies are followed.To be responsible for the effective management of enquiries by e-mail, post and telephone and effectively respond to enquiries in a timely manner.To provide expert and friendly advice to enquirers, applicants and university staff on a range of issues including: Equivalence of overseas qualifications, Application Process, Course Selection and fees, Status for fee payment purposes, English Language requirements, Immigration and visa requirements. Operational processes, Other related issuesTo maintain accurate paper and computerised records relating to overseas applicants, to ensure that proper correspondence and documentation are received, acknowledged and are compliant with the UKVI rules.To be responsible for receiving application forms, following up enquiries, receiving general correspondence, i.e. references, exam results etc, and checking entry qualifications.To be responsible for making standard offers for specified courses in accordance with the minimum entry requirements specified by the admissions tutor. To liaise with designated faculty admissions tutors regarding non-standard decisions.Criteria A good level of education, to degree level or equivalent is expected. English andMathematics at GCSE level.Previous administrative experience in the higher education environment isdesirable. Experience of operating and developing efficient administrativesystems; particularly volume and accurate data processing in a customer -facingrole.Excellent communication, customer service skills and strong interpersonal skillsStrong customer focusAbility to deal with international recruitment agents and overseas institutional staff with care and sensitivityAbility to organise work efficientlyAttention to detail and accuracyAbility to work to tight deadlinesFlexible team worker with good interpersonal skills.Ability to work with a diverse student populationRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Hourly Rate £14.03 per hourLocation - Birmingham city centreJob Title - Admissions Officer/International Interviewer Job Type - Temporary On-going -3-6 months Purpose You will provide a systematic customer service as part of the International Admissions and Conversion team to ensure an effective and efficient service for both internal and external customers, and by so doing achieve the target for recruitment of international students in line with the University's internationalisation strategy. You will also support the conversion of international students by providing positive assistance through the entire enquiry and application process, delivering a seamless service for its customers.Responsibilities To be responsible for the successful and efficient operation of the admissions cycle for International applicants to meet the strategic aims of the International Office including meeting targets whilst ensuring regulations and policies are followed.To be responsible for the effective management of enquiries by e-mail, post and telephone and effectively respond to enquiries in a timely manner.To provide expert and friendly advice to enquirers, applicants and university staff on a range of issues including: Equivalence of overseas qualifications, Application Process, Course Selection and fees, Status for fee payment purposes, English Language requirements, Immigration and visa requirements. Operational processes, Other related issuesTo maintain accurate paper and computerised records relating to overseas applicants, to ensure that proper correspondence and documentation are received, acknowledged and are compliant with the UKVI rules.To be responsible for receiving application forms, following up enquiries, receiving general correspondence, i.e. references, exam results etc, and checking entry qualifications.To be responsible for making standard offers for specified courses in accordance with the minimum entry requirements specified by the admissions tutor. To liaise with designated faculty admissions tutors regarding non-standard decisions.Criteria A good level of education, to degree level or equivalent is expected. English andMathematics at GCSE level.Previous administrative experience in the higher education environment isdesirable. Experience of operating and developing efficient administrativesystems; particularly volume and accurate data processing in a customer -facingrole.Excellent communication, customer service skills and strong interpersonal skillsStrong customer focusAbility to deal with international recruitment agents and overseas institutional staff with care and sensitivityAbility to organise work efficientlyAttention to detail and accuracyAbility to work to tight deadlinesFlexible team worker with good interpersonal skills.Ability to work with a diverse student populationRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • birmingham, west midlands
      • temp to perm
      • £9.00 per hour
      • randstad business support
      OverviewBirmingham City Centre - B1Lead Generator/Outbound Customer Service Job Type: Temporary to permanent Salary: £9.00 per hourWe are delighted to be recruiting and working with an established sales and marketing organisation in Birmingham. We are searching for individuals who are comfortable talking over the phone, building rapport and generating leads for the sales team. You will be tasked with speaking to business understanding who the key stakeholder are there and generating leads for the sales team to follow up and convert into new business. The role, the responsibilities & what you will needLook to find out details of key decision makers within respective businessShow excellent customer service skills when looking to retrieve this informationYou will need Good telephone mannerYou will need to have excellent verbal and interpersonal CommunicationYou will have the ability to work to targets; call volumes, conversations and leadsYou will have excellent time management skillsPossess the ability to work well in a pressured environmentHave great client liaison skillsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      OverviewBirmingham City Centre - B1Lead Generator/Outbound Customer Service Job Type: Temporary to permanent Salary: £9.00 per hourWe are delighted to be recruiting and working with an established sales and marketing organisation in Birmingham. We are searching for individuals who are comfortable talking over the phone, building rapport and generating leads for the sales team. You will be tasked with speaking to business understanding who the key stakeholder are there and generating leads for the sales team to follow up and convert into new business. The role, the responsibilities & what you will needLook to find out details of key decision makers within respective businessShow excellent customer service skills when looking to retrieve this informationYou will need Good telephone mannerYou will need to have excellent verbal and interpersonal CommunicationYou will have the ability to work to targets; call volumes, conversations and leadsYou will have excellent time management skillsPossess the ability to work well in a pressured environmentHave great client liaison skillsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • birmingham, west midlands
      • work from home - contract
      • £11.00 - £11.20, per hour, + Shift allowance
      • randstad business support
      Overview Hourly Salary: £11.28Job Type: Temporary to Permanent Role: Shift Manager We have an exciting opportunity with a well established and thriving market research company based in Birmingham. If you are a capable and diligent shift/scheduler manager with experience managing high volume call centre shifts this could be the role for you!ResponsibilitiesTo proactively manage the scheduling and real-time management of headcount, available hours and work flow across all Call Centre projects. To monitor and report on real time productivity, performance and adherence to the resource plan. Deputise for the planning and resource manager when required to cover leave/absence. Responsibilities Monitor actual hours and headcount against forecasted plan and escalate discrepancies to the operational Management team to facilitate an understanding of any variances.Act as the prime contact for absence reporting and liaise with Team Managers to enable them to action in line with operational processes.Build proactive relationships with Team Managers to ensure they are managing shrinkage appropriately and processing starters and leavers in line with Operational processesEnsure all additional core hours are accurately recorded and included in the expected plan.Criteria Proven resource planning experience to optimize staffing levels as required in a Call Centre environment.Excellent planning and organizational skills with strong attention to detail.Ability to take ownership and work collaboratively with Call Centre peers and wider Research teams.Strong numerical and database skills.Strong communication skills both written and verbal.Please contact for more details Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Overview Hourly Salary: £11.28Job Type: Temporary to Permanent Role: Shift Manager We have an exciting opportunity with a well established and thriving market research company based in Birmingham. If you are a capable and diligent shift/scheduler manager with experience managing high volume call centre shifts this could be the role for you!ResponsibilitiesTo proactively manage the scheduling and real-time management of headcount, available hours and work flow across all Call Centre projects. To monitor and report on real time productivity, performance and adherence to the resource plan. Deputise for the planning and resource manager when required to cover leave/absence. Responsibilities Monitor actual hours and headcount against forecasted plan and escalate discrepancies to the operational Management team to facilitate an understanding of any variances.Act as the prime contact for absence reporting and liaise with Team Managers to enable them to action in line with operational processes.Build proactive relationships with Team Managers to ensure they are managing shrinkage appropriately and processing starters and leavers in line with Operational processesEnsure all additional core hours are accurately recorded and included in the expected plan.Criteria Proven resource planning experience to optimize staffing levels as required in a Call Centre environment.Excellent planning and organizational skills with strong attention to detail.Ability to take ownership and work collaboratively with Call Centre peers and wider Research teams.Strong numerical and database skills.Strong communication skills both written and verbal.Please contact for more details Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • birmingham, west midlands
      • temp to perm
      • £12.20 - £12.30 per hour
      • randstad business support
      OverviewLocation: Shirley, Solihull - Work RemoteJob Title: German Speaking Online Customer Support AgentJob Type: Temporary - 10 weeks, please note there may be the opportunity for this role to go permanent based on performanceSalary: £12.30About the opportunity - As a customer support agent, your role within the business will be to help resolve online queries from their huge customer base in Germany.The role & the responsibilitiesAssist customers with online queries relating to but not inclusive of; orders, product information, sales informationYou will be tasked with resolving tickets (customer issues) on a daily basisYou will need to immerse yourself in the software and systems of the business; It may be useful if you are social media savvy as the businesses system mimics the various platformsYou will be expected to interact with customers on their web based platform, show excellent customer service and help the customers find the solution to their problemBe inventive and creative this company is all for new ideas to boost productivity so if you have an idea make it heard.What does the company want?Someone who is customer focused and has a passion for customer serviceNative or fluent in GermanExcellent written English skills - As this is a web/computer based role it is imperative your English is second to none!Web based customer service is advantageous but not essentialVery flexible regarding working different shiftsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      OverviewLocation: Shirley, Solihull - Work RemoteJob Title: German Speaking Online Customer Support AgentJob Type: Temporary - 10 weeks, please note there may be the opportunity for this role to go permanent based on performanceSalary: £12.30About the opportunity - As a customer support agent, your role within the business will be to help resolve online queries from their huge customer base in Germany.The role & the responsibilitiesAssist customers with online queries relating to but not inclusive of; orders, product information, sales informationYou will be tasked with resolving tickets (customer issues) on a daily basisYou will need to immerse yourself in the software and systems of the business; It may be useful if you are social media savvy as the businesses system mimics the various platformsYou will be expected to interact with customers on their web based platform, show excellent customer service and help the customers find the solution to their problemBe inventive and creative this company is all for new ideas to boost productivity so if you have an idea make it heard.What does the company want?Someone who is customer focused and has a passion for customer serviceNative or fluent in GermanExcellent written English skills - As this is a web/computer based role it is imperative your English is second to none!Web based customer service is advantageous but not essentialVery flexible regarding working different shiftsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • birmingham, west midlands
      • work from home - contract
      • £22,000 - £24,000 per year
      • randstad business support
      Are you looking for an immediate job opportunity? Do you have experience working as a call centre team leader and manager a team? Are you looking for a totally remote working role?If so read on, as we have an exciting opportunity for you... Working with one of the uk's biggest government contractors, we are on the lookout for an experienced team leader to join the team. You will need to be comfortable managing a team of between 15-20 call centre agents, coordinating shifts, setting realistic goals and ensure performance remains high throughout the team. Competitive salary - £24,000Full Remote working - save on commuting time and costsSupporting with the government Track and Trace campaign The role is looking for an immediate starter, with a number of call centre agents due to start as of the 12th July.Working hours will require being online between 8-8 Monday to Friday and at least one weekend day a week.If you are interested apply immediately as the role will move extremely quickly. Write or apply online NOW Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Are you looking for an immediate job opportunity? Do you have experience working as a call centre team leader and manager a team? Are you looking for a totally remote working role?If so read on, as we have an exciting opportunity for you... Working with one of the uk's biggest government contractors, we are on the lookout for an experienced team leader to join the team. You will need to be comfortable managing a team of between 15-20 call centre agents, coordinating shifts, setting realistic goals and ensure performance remains high throughout the team. Competitive salary - £24,000Full Remote working - save on commuting time and costsSupporting with the government Track and Trace campaign The role is looking for an immediate starter, with a number of call centre agents due to start as of the 12th July.Working hours will require being online between 8-8 Monday to Friday and at least one weekend day a week.If you are interested apply immediately as the role will move extremely quickly. Write or apply online NOW Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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