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    3 jobs found in cardiff

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        • cardiff, wales
        • temporary
        • £10.88 per hour
        • randstad financial services
        Are you an experienced Administrator with Customer Service experience who is immediately available? Keen to work for one of the UK's largest and most respected financial services and asset management companies? We have an exciting opportunity for you to join one of our leading clients in Cardiff central.What will you be doing?You'll be the first point of contact for our pension and retirement customers and clients; we'll train you so you have allthe knowledge and skills needed to deliver an outstanding service to our customers and clients. You'llbe helping us become the long term savings partner of choice for all of our customers and clients.What we're looking for:Administration and customer service backgroundUnderstanding of quality framework measures and controlsBe able to team work, build trust and respect with others, sharing best practice and ideas.Good working knowledge of Pensions ProductsDemonstrate understanding of the Investment fund rangeDemonstrate understanding of the claims and benefits availableUnderstanding of Pension environmentAdherence to all regulatory requirements including DPA, GDPR, KYC, Complaint Handling and role of the FCARandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        Are you an experienced Administrator with Customer Service experience who is immediately available? Keen to work for one of the UK's largest and most respected financial services and asset management companies? We have an exciting opportunity for you to join one of our leading clients in Cardiff central.What will you be doing?You'll be the first point of contact for our pension and retirement customers and clients; we'll train you so you have allthe knowledge and skills needed to deliver an outstanding service to our customers and clients. You'llbe helping us become the long term savings partner of choice for all of our customers and clients.What we're looking for:Administration and customer service backgroundUnderstanding of quality framework measures and controlsBe able to team work, build trust and respect with others, sharing best practice and ideas.Good working knowledge of Pensions ProductsDemonstrate understanding of the Investment fund rangeDemonstrate understanding of the claims and benefits availableUnderstanding of Pension environmentAdherence to all regulatory requirements including DPA, GDPR, KYC, Complaint Handling and role of the FCARandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • cardiff, wales
        • temp to perm
        • £11.21 per hour
        • randstad cpe
        Customer Care Coordinator Location: CardiffHours: 37.5 hours per week Mon to Fri 9am to 5:30pmStatus: Temp to Perm Pay rate: £11.21 Are you an experienced Customer Care Coordinator, seeking your next role in the Cardiff area?My client has an immediate opportunity to join their established Customer Care Team on an initial interim basis. As a Customer Care Coordinator, you will play a key part in providing an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships. Responsibilities: Customer contact and liaisonProviding high standards of customer care serviceConstantly learn and develop in the roleEnjoy solving problems and coming up with solutions Requirements: Excellent communication and customer service skills.Willingness to go the extra mile for the client and the customer. You should also beAccurate in case noting, data entry and writing emailsExcellent attention to detail.Excellent typing speed.Organised and can react to change easily.If you are interested and would like more information please submit a CV or call Courtleigh Muchenje on 07392 282 453. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Customer Care Coordinator Location: CardiffHours: 37.5 hours per week Mon to Fri 9am to 5:30pmStatus: Temp to Perm Pay rate: £11.21 Are you an experienced Customer Care Coordinator, seeking your next role in the Cardiff area?My client has an immediate opportunity to join their established Customer Care Team on an initial interim basis. As a Customer Care Coordinator, you will play a key part in providing an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships. Responsibilities: Customer contact and liaisonProviding high standards of customer care serviceConstantly learn and develop in the roleEnjoy solving problems and coming up with solutions Requirements: Excellent communication and customer service skills.Willingness to go the extra mile for the client and the customer. You should also beAccurate in case noting, data entry and writing emailsExcellent attention to detail.Excellent typing speed.Organised and can react to change easily.If you are interested and would like more information please submit a CV or call Courtleigh Muchenje on 07392 282 453. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • cardiff, wales
        • temporary
        • £10.88 - £12.00 per hour
        • randstad financial services
        Are you an experienced Customer Service Advisor who is immediately available? Keen to work for one of the UK's largest and most respected financial services and asset management companies? We have an exciting opportunity for you to join one of our leading clients in Cardiff central.What will you be doing?Telephone-based activities such as servicing existing customers or their representatives; or providing New Business solutions that meet a customer's wants and needs for retirement income.Takes every opportunity to deliver an outstanding customer experience and ensures the outcome is correct for the customer.Obtains relevant customer information through appropriate communication channels e.g. telephone, email, messaging, correspondence, on-line and IT systems.Through proactive and reactive contact, uses appropriate techniques to fully understand the customer's wants and needs and verifies understanding with the customer.Follow procedures to ensure the correct DPA checks are undertaken to verify our customers' identity and protect their personal data.Maintain an up to date knowledge of complaints procedures, recognising when a customer is complaining and then manage complaint in line with FCA and the internal complaint process and procedures.What we're looking for:Experience of delighting the customer by offering a professional, caring and outstanding level of customer service, whereby an emotional connection with the customer is builtPrevious experience of working in a busy call centre or experience dealing with a high volume of calls.Striving to exceed customer expectations and being empowered to deal with customer requests at first point of contactExcellent written and verbal communication skills.A high degree of energy, drive and enthusiasm.Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectivesCommitment to your own in-role development, by continuously developing your own knowledge, skills and competence.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        Are you an experienced Customer Service Advisor who is immediately available? Keen to work for one of the UK's largest and most respected financial services and asset management companies? We have an exciting opportunity for you to join one of our leading clients in Cardiff central.What will you be doing?Telephone-based activities such as servicing existing customers or their representatives; or providing New Business solutions that meet a customer's wants and needs for retirement income.Takes every opportunity to deliver an outstanding customer experience and ensures the outcome is correct for the customer.Obtains relevant customer information through appropriate communication channels e.g. telephone, email, messaging, correspondence, on-line and IT systems.Through proactive and reactive contact, uses appropriate techniques to fully understand the customer's wants and needs and verifies understanding with the customer.Follow procedures to ensure the correct DPA checks are undertaken to verify our customers' identity and protect their personal data.Maintain an up to date knowledge of complaints procedures, recognising when a customer is complaining and then manage complaint in line with FCA and the internal complaint process and procedures.What we're looking for:Experience of delighting the customer by offering a professional, caring and outstanding level of customer service, whereby an emotional connection with the customer is builtPrevious experience of working in a busy call centre or experience dealing with a high volume of calls.Striving to exceed customer expectations and being empowered to deal with customer requests at first point of contactExcellent written and verbal communication skills.A high degree of energy, drive and enthusiasm.Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectivesCommitment to your own in-role development, by continuously developing your own knowledge, skills and competence.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

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