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    5 jobs found for customer services

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        • liverpool, north west
        • contract
        • £28,000 per year
        • full-time
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have passion for customer service and sales? Are you fluent in both Spanish and English? Are you an experienced manager?Our client, a worldwide brand, are currently looking for an experienced manager who speaks both Spanish & English fluently to join their Customer Service team in Liverpool City Centre, to manage a team of Sales and Customer Service Advisors.Benefits:PensionGenerous holiday accrual (up to 33 days pro rata including Bank Holidays)Full training providedHours of work and salary:Competitive salaryShift pattern: 0800 and 2000 Monday to Friday and weekends 0900 - 170040 HOURS PER WEEKResponsibilities:Through strong leadership, manage a multilingual team of Sales & Customer Service Associates to provide a first class customer contact to ensure the customer on-boarding journey and customer care journey is as smoothas possible, resolving queries Right First Time in a prompt, friendly and professional mannerCoaching, developing and motivating the team to maximise performance and meet revenue targetsBuild and promote a positive work culture, which promotes the delivery of excellenceProviding a value add service that enhances the customer experience and builds our brand and service reputationChannelling communication to ensure key stakeholders are kept abreast of the campaign performance and challengesIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsRequirements:Excellent verbal and written communication skills in Spanish and EnglishSignificant management experience working in a fast paced, high performance culture, ideally within a customercontact centre environmentPrevious experience of working within sales/revenue generation targeted campaignsStrong leadership experience with evidence of driving team performance through coaching and developmenttechniques and situational leadershipStrong understanding of people issues and the skills and experience to manage othersA passion for sales and customer serviceExcellent planning and organisational skills, with a quality focus and attention to detailThe ability to make decisions and influence change through othersCommercial acumenResilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsProactive, confident and self-motivatedGood social and interpersonal skillsGood listening and problem solving skillsQuality focused with attention to detailA team playerIT Savvy with good MS Office and keyboard skillsFlexibility in hours of work/shift patterns - requirement for limited On Call Working over weekends on a rota basisThis is initaially a 3 month contract with potential to extend and an immediate start. Interviews for shortlisted candidates will be taking place in the coming weeks.Does this sound like the role for you? If so, send your CV to apply today!
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have passion for customer service and sales? Are you fluent in both Spanish and English? Are you an experienced manager?Our client, a worldwide brand, are currently looking for an experienced manager who speaks both Spanish & English fluently to join their Customer Service team in Liverpool City Centre, to manage a team of Sales and Customer Service Advisors.Benefits:PensionGenerous holiday accrual (up to 33 days pro rata including Bank Holidays)Full training providedHours of work and salary:Competitive salaryShift pattern: 0800 and 2000 Monday to Friday and weekends 0900 - 170040 HOURS PER WEEKResponsibilities:Through strong leadership, manage a multilingual team of Sales & Customer Service Associates to provide a first class customer contact to ensure the customer on-boarding journey and customer care journey is as smoothas possible, resolving queries Right First Time in a prompt, friendly and professional mannerCoaching, developing and motivating the team to maximise performance and meet revenue targetsBuild and promote a positive work culture, which promotes the delivery of excellenceProviding a value add service that enhances the customer experience and builds our brand and service reputationChannelling communication to ensure key stakeholders are kept abreast of the campaign performance and challengesIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsRequirements:Excellent verbal and written communication skills in Spanish and EnglishSignificant management experience working in a fast paced, high performance culture, ideally within a customercontact centre environmentPrevious experience of working within sales/revenue generation targeted campaignsStrong leadership experience with evidence of driving team performance through coaching and developmenttechniques and situational leadershipStrong understanding of people issues and the skills and experience to manage othersA passion for sales and customer serviceExcellent planning and organisational skills, with a quality focus and attention to detailThe ability to make decisions and influence change through othersCommercial acumenResilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsProactive, confident and self-motivatedGood social and interpersonal skillsGood listening and problem solving skillsQuality focused with attention to detailA team playerIT Savvy with good MS Office and keyboard skillsFlexibility in hours of work/shift patterns - requirement for limited On Call Working over weekends on a rota basisThis is initaially a 3 month contract with potential to extend and an immediate start. Interviews for shortlisted candidates will be taking place in the coming weeks.Does this sound like the role for you? If so, send your CV to apply today!
        • birmingham, west midlands
        • contract
        • £22,500 per year
        • full-time
        Are you an experienced customer service administrator/ customer care co-ordinator who likes to manage their clients' queries from start to finish? Do you want to work in a vibrant office? Are you available immediately? Our client in Coleshill is looking for a 12month FTC customer care co-ordinator to join their busy team. You will be working in a team of 6, among a larger, friendly office. The ideal candidate will have a background in house building or construction! Your Responsibilities as a customer care co-ordinatorTake 30-40 calls a day Provide an excellent level of customer service at all times Take enquiries about defects on homes Organise for the relevant operatives/contractors to complete works as and when requiredLiaise with customers and stakeholders Inputting accurate details on the system See queries through to the end You skills/ experience Have good communication skills, especially on the telephone Housebuilding/ Construction experience essential Be able to work in a fast paced environment Be able to manage your own time Have excellent attention to detail Be confident with using a computer Be able to communicate with colleagues and work together to find solutions Be reliable Benefits Up to £22500 salary 0830-1700 Monday to Friday with an hour lunch. (Work from home Mon/ Weds/ Fri)Early Friday finish Subsidised canteenIf you think this is the role for you, please click apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you an experienced customer service administrator/ customer care co-ordinator who likes to manage their clients' queries from start to finish? Do you want to work in a vibrant office? Are you available immediately? Our client in Coleshill is looking for a 12month FTC customer care co-ordinator to join their busy team. You will be working in a team of 6, among a larger, friendly office. The ideal candidate will have a background in house building or construction! Your Responsibilities as a customer care co-ordinatorTake 30-40 calls a day Provide an excellent level of customer service at all times Take enquiries about defects on homes Organise for the relevant operatives/contractors to complete works as and when requiredLiaise with customers and stakeholders Inputting accurate details on the system See queries through to the end You skills/ experience Have good communication skills, especially on the telephone Housebuilding/ Construction experience essential Be able to work in a fast paced environment Be able to manage your own time Have excellent attention to detail Be confident with using a computer Be able to communicate with colleagues and work together to find solutions Be reliable Benefits Up to £22500 salary 0830-1700 Monday to Friday with an hour lunch. (Work from home Mon/ Weds/ Fri)Early Friday finish Subsidised canteenIf you think this is the role for you, please click apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • aylesbury, south east
        • contract
        • £150 - £230 per day
        • full-time
        Do you want to work on one of the largest rail projects to date as a Stakeholder Manager? A main contractor requires a Stakeholder Manager to join their team on a long term contract basis in Aylesbury. This will be working on a high profile and high speed rail project that will deliver great opportunities and experience. To be the right candidate you must have rail experience and must live in aylesbury or a surrounding area. The rate is £150-170 PAYE or £220-230 LTD. This role will allow people the ability to gain great experience within building relationships Experience in the rail and Stakeholder Officer experience is necessary.Benefits:To work for a tier one construction company Long Term Contract opportunityA change to gain experience in a tier 1 company of a project of high velocityOpportunity to learn and develop skills Able to public relations within private and public sectorA friendly teamA chance to be involved in a high speed and high profile projectResponsibilities:Map the stakeholder, customer and community interfaces and introduce the project via various means of communication.Liaise directly with all stakeholders and customers related to all projects ensuring contact and management of all expectations by ensuring each customer knows who to contact for an enquiry, when work will start and finish and problem solve any concerns they may have about the work.Full responsibility and accountability for the adherence to all Undertakings and Assurances in relation to the Design and Planning of all works Build sustainable relationships of trust with operational peers, the client and HS2Adopt a proactive and positive approach when liaising with customers and the community Develop and maintain working relationships with the local authorities, various customer team, community leaders and operational staff.Attend regular planning meetings when required and proactively engage the Design and Planning teams in order to mitigate community impact from the project works. The ideal candidate will have:Previous liaison and construction experienceAble to present themselves empathetically and diplomaticallyExcellent communication skillsStrong IT skills in MS Office including Outlook, Excel / WordThe ability to multitask and have high attention to detailExperience in the Construction IndustryIf you are looking to join a successful company who looks to help grow their staff members and develop your career then contact or call 07500 222310. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Do you want to work on one of the largest rail projects to date as a Stakeholder Manager? A main contractor requires a Stakeholder Manager to join their team on a long term contract basis in Aylesbury. This will be working on a high profile and high speed rail project that will deliver great opportunities and experience. To be the right candidate you must have rail experience and must live in aylesbury or a surrounding area. The rate is £150-170 PAYE or £220-230 LTD. This role will allow people the ability to gain great experience within building relationships Experience in the rail and Stakeholder Officer experience is necessary.Benefits:To work for a tier one construction company Long Term Contract opportunityA change to gain experience in a tier 1 company of a project of high velocityOpportunity to learn and develop skills Able to public relations within private and public sectorA friendly teamA chance to be involved in a high speed and high profile projectResponsibilities:Map the stakeholder, customer and community interfaces and introduce the project via various means of communication.Liaise directly with all stakeholders and customers related to all projects ensuring contact and management of all expectations by ensuring each customer knows who to contact for an enquiry, when work will start and finish and problem solve any concerns they may have about the work.Full responsibility and accountability for the adherence to all Undertakings and Assurances in relation to the Design and Planning of all works Build sustainable relationships of trust with operational peers, the client and HS2Adopt a proactive and positive approach when liaising with customers and the community Develop and maintain working relationships with the local authorities, various customer team, community leaders and operational staff.Attend regular planning meetings when required and proactively engage the Design and Planning teams in order to mitigate community impact from the project works. The ideal candidate will have:Previous liaison and construction experienceAble to present themselves empathetically and diplomaticallyExcellent communication skillsStrong IT skills in MS Office including Outlook, Excel / WordThe ability to multitask and have high attention to detailExperience in the Construction IndustryIf you are looking to join a successful company who looks to help grow their staff members and develop your career then contact or call 07500 222310. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • stockport, north west
        • contract
        • £20,500 - £20,500, per year, pro rata
        • full-time
        Helpdesk Advisor - 6 month ftcStockport£20500 salary pro rataRandstad are delighted to be working alongside a national organisation and one of the largest property owners in the UK. They are recruiting for a Helpdesk Advisor to join their team based in Stockport, on an initial 6 month contract basis.Main Duties:Provide excellent level of customer service when handling requests and enquiries from customers with a 'right first time' approach when logging reactive service requests, enquiries, updates and ensure job information is captured accurately and the correct priority is assigned to a service requests based on health & safety, business impact and customer expectationUsing the in-house CAFM system to generate reports detailing job status, SLA performance and open jobs.Ensure jobs are categorised correctly, assigned an appropriate completion priority and allocated to the correct operational resource/skillset to complete the taskHandle & process customer requests, enquiries, chases and complaints via a range of contact channels - e.g. phone, email, web portalExperience:Experience within a fast paced, customer-focused roleKnowledge of Facilities, CAFM systems and IT Helpdesk systems would be a plusAbility to prioritise tasks and work to build relationships with external stakeholdersFor more information about this role, please apply with your CV.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Helpdesk Advisor - 6 month ftcStockport£20500 salary pro rataRandstad are delighted to be working alongside a national organisation and one of the largest property owners in the UK. They are recruiting for a Helpdesk Advisor to join their team based in Stockport, on an initial 6 month contract basis.Main Duties:Provide excellent level of customer service when handling requests and enquiries from customers with a 'right first time' approach when logging reactive service requests, enquiries, updates and ensure job information is captured accurately and the correct priority is assigned to a service requests based on health & safety, business impact and customer expectationUsing the in-house CAFM system to generate reports detailing job status, SLA performance and open jobs.Ensure jobs are categorised correctly, assigned an appropriate completion priority and allocated to the correct operational resource/skillset to complete the taskHandle & process customer requests, enquiries, chases and complaints via a range of contact channels - e.g. phone, email, web portalExperience:Experience within a fast paced, customer-focused roleKnowledge of Facilities, CAFM systems and IT Helpdesk systems would be a plusAbility to prioritise tasks and work to build relationships with external stakeholdersFor more information about this role, please apply with your CV.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • corby, east midlands
        • contract
        • £12.66 per hour
        • full-time
        Customer Service Representative We are currently looking to recruit a Customer Service Representative into the Tata Steel Tubes site in Corby. This is a fantastic opportunity, for somebody to join our customer services department in an entry level role, providing both front and back office support, including some customer facing activities. Tata Tube Products are one of Europe's leading tube suppliers with a long and successful track record in the industry. Our products and services are specially packaged to meet our client's needs whether they are in the construction, conveyance, lifting/excavating and agricultural machinery. Our customers are at the heart of everything we do, and as a Customer Service Representative you will be required to develop a deep understanding of our customer's needs while supporting the front office (customer facing) Customer Service Department. The RoleAs the Customer Service Representative, the purpose of the jobholder is to support the front office customer service department with all aspects of administration. To provide and validate data and information for customer orders to maximise customer satisfaction. The key responsibilities for this role will include the following;Proactively manage effective working relationships with customers providing them with agreed service level, sales order support, complaint handling & issue resolution.Respond to general enquiries as appropriate or facilitate re-direction to the relevant contact within the customer triangle.Proactively identify critical service issues with the customer and if an alternative delivery cannot be agreed use the internal prioritisation and escalation process to resolve. Manage and maintain the order book in line with the sales contract and facilitate adherence to the agreed service levels and working capital targets.Identify & propose improvement to the customer relationship in all aspects of customer satisfaction in order to add value to the commercial agreement. The RequirementsAs a Customer Service Representative, you will be need the following skills and competencies:A customer first mentalityBe driven for resultsBe able to make clear and concise decisionsStrive for excellence in all dutiesBe a savvy user of IT equipmentTeam Player QualificationsHigher Education (HNC/A Levels)Customer Service Experience Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Customer Service Representative We are currently looking to recruit a Customer Service Representative into the Tata Steel Tubes site in Corby. This is a fantastic opportunity, for somebody to join our customer services department in an entry level role, providing both front and back office support, including some customer facing activities. Tata Tube Products are one of Europe's leading tube suppliers with a long and successful track record in the industry. Our products and services are specially packaged to meet our client's needs whether they are in the construction, conveyance, lifting/excavating and agricultural machinery. Our customers are at the heart of everything we do, and as a Customer Service Representative you will be required to develop a deep understanding of our customer's needs while supporting the front office (customer facing) Customer Service Department. The RoleAs the Customer Service Representative, the purpose of the jobholder is to support the front office customer service department with all aspects of administration. To provide and validate data and information for customer orders to maximise customer satisfaction. The key responsibilities for this role will include the following;Proactively manage effective working relationships with customers providing them with agreed service level, sales order support, complaint handling & issue resolution.Respond to general enquiries as appropriate or facilitate re-direction to the relevant contact within the customer triangle.Proactively identify critical service issues with the customer and if an alternative delivery cannot be agreed use the internal prioritisation and escalation process to resolve. Manage and maintain the order book in line with the sales contract and facilitate adherence to the agreed service levels and working capital targets.Identify & propose improvement to the customer relationship in all aspects of customer satisfaction in order to add value to the commercial agreement. The RequirementsAs a Customer Service Representative, you will be need the following skills and competencies:A customer first mentalityBe driven for resultsBe able to make clear and concise decisionsStrive for excellence in all dutiesBe a savvy user of IT equipmentTeam Player QualificationsHigher Education (HNC/A Levels)Customer Service Experience Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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