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        • liverpool, north west
        • contract
        • £28,000 per year
        • randstad inhouse services
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have passion for customer service and sales? Are you fluent in both Spanish and English? Are you an experienced manager?Our client, a worldwide brand, are currently looking for an experienced manager who speaks both Spanish & English fluently to join their Customer Service team in Liverpool City Centre, to manage a team of Sales and Customer Service Advisors.Benefits:PensionGenerous holiday accrual (up to 33 days pro rata including Bank Holidays)Full training providedHours of work and salary:Competitive salaryShift pattern: 0800 and 2000 Monday to Friday and weekends 0900 - 170040 HOURS PER WEEKResponsibilities:Through strong leadership, manage a multilingual team of Sales & Customer Service Associates to provide a first class customer contact to ensure the customer on-boarding journey and customer care journey is as smoothas possible, resolving queries Right First Time in a prompt, friendly and professional mannerCoaching, developing and motivating the team to maximise performance and meet revenue targetsBuild and promote a positive work culture, which promotes the delivery of excellenceProviding a value add service that enhances the customer experience and builds our brand and service reputationChannelling communication to ensure key stakeholders are kept abreast of the campaign performance and challengesIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsRequirements:Excellent verbal and written communication skills in Spanish and EnglishSignificant management experience working in a fast paced, high performance culture, ideally within a customercontact centre environmentPrevious experience of working within sales/revenue generation targeted campaignsStrong leadership experience with evidence of driving team performance through coaching and developmenttechniques and situational leadershipStrong understanding of people issues and the skills and experience to manage othersA passion for sales and customer serviceExcellent planning and organisational skills, with a quality focus and attention to detailThe ability to make decisions and influence change through othersCommercial acumenResilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsProactive, confident and self-motivatedGood social and interpersonal skillsGood listening and problem solving skillsQuality focused with attention to detailA team playerIT Savvy with good MS Office and keyboard skillsFlexibility in hours of work/shift patterns - requirement for limited On Call Working over weekends on a rota basisThis is initaially a 3 month contract with potential to extend and an immediate start. Interviews for shortlisted candidates will be taking place in the coming weeks.Does this sound like the role for you? If so, send your CV to apply today!
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have passion for customer service and sales? Are you fluent in both Spanish and English? Are you an experienced manager?Our client, a worldwide brand, are currently looking for an experienced manager who speaks both Spanish & English fluently to join their Customer Service team in Liverpool City Centre, to manage a team of Sales and Customer Service Advisors.Benefits:PensionGenerous holiday accrual (up to 33 days pro rata including Bank Holidays)Full training providedHours of work and salary:Competitive salaryShift pattern: 0800 and 2000 Monday to Friday and weekends 0900 - 170040 HOURS PER WEEKResponsibilities:Through strong leadership, manage a multilingual team of Sales & Customer Service Associates to provide a first class customer contact to ensure the customer on-boarding journey and customer care journey is as smoothas possible, resolving queries Right First Time in a prompt, friendly and professional mannerCoaching, developing and motivating the team to maximise performance and meet revenue targetsBuild and promote a positive work culture, which promotes the delivery of excellenceProviding a value add service that enhances the customer experience and builds our brand and service reputationChannelling communication to ensure key stakeholders are kept abreast of the campaign performance and challengesIdentifying, highlighting and escalating any service related issues, incidents or trendsDelivering and maintaining both individual and team targetsRequirements:Excellent verbal and written communication skills in Spanish and EnglishSignificant management experience working in a fast paced, high performance culture, ideally within a customercontact centre environmentPrevious experience of working within sales/revenue generation targeted campaignsStrong leadership experience with evidence of driving team performance through coaching and developmenttechniques and situational leadershipStrong understanding of people issues and the skills and experience to manage othersA passion for sales and customer serviceExcellent planning and organisational skills, with a quality focus and attention to detailThe ability to make decisions and influence change through othersCommercial acumenResilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targetsProactive, confident and self-motivatedGood social and interpersonal skillsGood listening and problem solving skillsQuality focused with attention to detailA team playerIT Savvy with good MS Office and keyboard skillsFlexibility in hours of work/shift patterns - requirement for limited On Call Working over weekends on a rota basisThis is initaially a 3 month contract with potential to extend and an immediate start. Interviews for shortlisted candidates will be taking place in the coming weeks.Does this sound like the role for you? If so, send your CV to apply today!
        • liverpool, north west
        • temporary
        • £10.76 - £10.76, per hour, + Monthly bonus
        • randstad inhouse services
        Do you want to influence the future of service, and shape customer experience for some of the world's leading brands? Do you have a genuine interest in the campaign brand with experience and knowledge of power tools?We are looking for talented salespeople who can start immediately!We are looking for you to achieve the ambitious objectives of our growing site in Liverpool, located in a modern office close to Moorfields Station in the financial district Benefits:City centre locationOnsite shops and eating areasGreat transport linksAccess to the Randstad Benefits App with discounts at major retailers, cinemas, gyms and many morePay Rate and Hours:£10.76 PER HOUR08:00AM - 17:00PM, Monday - Friday 37.5 Hours a WeekMonthly BonusResponsibilities:Working as part of the Outbound Salesforce for the campaign, undertaking proactive customer contact in all aspects of sales, campaign promotions and activitiesHandling all customer interaction in a personalised and professional mannerInteract with the customer across all channels (inbound/outbound calls and emails)Providing a high-touch experience for customers each and every timeActing as a trusted advisor in answering questions and solving problemsAdvising customers on the best services available, using product knowledge to showcase the best solutionsUpsell additional products as needs arisesBuilding rapport with customersProviding value added service that enhances the customer experience and builds our brands and service reputationCapture, maintain and ensure the quality of customer dataIdentify and highlight any service-related issues, incidents or trendsHighlighting and escalating issues as necessaryDelivering and maintaining both individual and team targetsRequirements:Experience of working in both a sales/ customer contact centre environment, providing excellence in service to the customerAn affinity to Sales, performance and results-drivenCommercial awarenessProfessional approach, experience with business customersA passion for delivering first-class customer serviceHighly developed soft skills and a strong will to serveExcellent verbal and written English communication skillsGood social and interpersonal skills, a team playerGood listening skillsExcellent problem-solving skills; solution-focusedQuality focused with attention to detailA genuine interest in the campaign brand with experience and knowledge of Power ToolsEmpathetic, a warm, helpful and positive approachProactive, confident, self-motivated and driven to succeedAbility to work well under pressureIT Savvy with good MS Office (Word and Excel) and keyboard skillsThe commitment to work towards individual sales targets and KPIsWillingness to travel to ad-hoc customer fairs and training events If you would like to apply, please send you're CV and one of the team will be in touch!The role is working on a temporary basis for an on-going period of time, with potential for permanent conversion. This is easily accessible by car, foot or public transport. Please note there is no on-site parking.
        Do you want to influence the future of service, and shape customer experience for some of the world's leading brands? Do you have a genuine interest in the campaign brand with experience and knowledge of power tools?We are looking for talented salespeople who can start immediately!We are looking for you to achieve the ambitious objectives of our growing site in Liverpool, located in a modern office close to Moorfields Station in the financial district Benefits:City centre locationOnsite shops and eating areasGreat transport linksAccess to the Randstad Benefits App with discounts at major retailers, cinemas, gyms and many morePay Rate and Hours:£10.76 PER HOUR08:00AM - 17:00PM, Monday - Friday 37.5 Hours a WeekMonthly BonusResponsibilities:Working as part of the Outbound Salesforce for the campaign, undertaking proactive customer contact in all aspects of sales, campaign promotions and activitiesHandling all customer interaction in a personalised and professional mannerInteract with the customer across all channels (inbound/outbound calls and emails)Providing a high-touch experience for customers each and every timeActing as a trusted advisor in answering questions and solving problemsAdvising customers on the best services available, using product knowledge to showcase the best solutionsUpsell additional products as needs arisesBuilding rapport with customersProviding value added service that enhances the customer experience and builds our brands and service reputationCapture, maintain and ensure the quality of customer dataIdentify and highlight any service-related issues, incidents or trendsHighlighting and escalating issues as necessaryDelivering and maintaining both individual and team targetsRequirements:Experience of working in both a sales/ customer contact centre environment, providing excellence in service to the customerAn affinity to Sales, performance and results-drivenCommercial awarenessProfessional approach, experience with business customersA passion for delivering first-class customer serviceHighly developed soft skills and a strong will to serveExcellent verbal and written English communication skillsGood social and interpersonal skills, a team playerGood listening skillsExcellent problem-solving skills; solution-focusedQuality focused with attention to detailA genuine interest in the campaign brand with experience and knowledge of Power ToolsEmpathetic, a warm, helpful and positive approachProactive, confident, self-motivated and driven to succeedAbility to work well under pressureIT Savvy with good MS Office (Word and Excel) and keyboard skillsThe commitment to work towards individual sales targets and KPIsWillingness to travel to ad-hoc customer fairs and training events If you would like to apply, please send you're CV and one of the team will be in touch!The role is working on a temporary basis for an on-going period of time, with potential for permanent conversion. This is easily accessible by car, foot or public transport. Please note there is no on-site parking.
        • liverpool, north west
        • temporary
        • £9.34 - £9.34, per hour, + up to 8% quarterly bonus
        • randstad inhouse services
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client Benefits:A Performance-based quarterly bonus - up to 8%PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.34 PER HOURShift pattern: 5 days PER WEEK, need to be flexible between Monday - Friday37.5 HOURS PER WEEKFull time and part time opportunities availableResponsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indictors and Service Level Agreements are achieved Requirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateFlexible between Monday - Friday 7:00am - 19:00pm This is an ongoing temporary assignment Does this sound like the role for you? If so, send your CV to apply today!
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client Benefits:A Performance-based quarterly bonus - up to 8%PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.34 PER HOURShift pattern: 5 days PER WEEK, need to be flexible between Monday - Friday37.5 HOURS PER WEEKFull time and part time opportunities availableResponsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indictors and Service Level Agreements are achieved Requirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateFlexible between Monday - Friday 7:00am - 19:00pm This is an ongoing temporary assignment Does this sound like the role for you? If so, send your CV to apply today!

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