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        • docklands, london
        • temporary
        • £10.85 per hour
        • randstad business support
        JOB TITLE-Telephone AdviserLOCATION- Docklands CampusPAY RATE- £10.85phTemporary ContractThe University of East London has been pioneering futures since 1898: from the 2nd Industrial Revolution through to where we are now, the 4th. We are a careers-led university, dedicated to supporting our students to develop the skills, emotional intelligence and creativity needed to thrive in a constantly changing world. JOB PURPOSE:To provide first line support services to students, staff via telephone as appropriate, delivering a first-class system of advice, information and customer service whilst ensuring compliance with agreed service levels.MAIN DUTIES AND RESPONSIBILITIES: Staff the Income & Credit Control direct line and deal with the full range of finance and enrolment related student queries; diagnosing and resolving those that can be dealt with immediately at first line and referring students to relevant specialist teams where required.Ensuring the best possible service is provided to all stakeholders at all times.To ensure that student queries are answered with the aim of a first touch resolution and within our agreed response time/s.Integrate student record and allied IT systems and liaise with colleagues across UEL as required to ensure entitlement and to support diagnosis.Based upon a broad and growing understanding of the student lifecycle, to diagnose student needs, provide advice and explanation and refer students to the full range of specialist services using agreed protocols.Promptly document all discussions on the student account notes.Schedule appointments for students to meet with the Income & Credit Control team. If the above job interests you then please apply today. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        JOB TITLE-Telephone AdviserLOCATION- Docklands CampusPAY RATE- £10.85phTemporary ContractThe University of East London has been pioneering futures since 1898: from the 2nd Industrial Revolution through to where we are now, the 4th. We are a careers-led university, dedicated to supporting our students to develop the skills, emotional intelligence and creativity needed to thrive in a constantly changing world. JOB PURPOSE:To provide first line support services to students, staff via telephone as appropriate, delivering a first-class system of advice, information and customer service whilst ensuring compliance with agreed service levels.MAIN DUTIES AND RESPONSIBILITIES: Staff the Income & Credit Control direct line and deal with the full range of finance and enrolment related student queries; diagnosing and resolving those that can be dealt with immediately at first line and referring students to relevant specialist teams where required.Ensuring the best possible service is provided to all stakeholders at all times.To ensure that student queries are answered with the aim of a first touch resolution and within our agreed response time/s.Integrate student record and allied IT systems and liaise with colleagues across UEL as required to ensure entitlement and to support diagnosis.Based upon a broad and growing understanding of the student lifecycle, to diagnose student needs, provide advice and explanation and refer students to the full range of specialist services using agreed protocols.Promptly document all discussions on the student account notes.Schedule appointments for students to meet with the Income & Credit Control team. If the above job interests you then please apply today. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        • south london, london
        • temporary
        • £16.00 - £17.00 per hour
        • randstad cpe
        Job Role: Customer Service AdvisorSalary: Up to £17 per hour Location: South LondonHours: Monday - Friday 9am to 5pm 36hrs a week temp role for 3months+An exciting opportunity has arisen for an experienced Customer Service Advisor based in a Local Authority in South London. Interviews will be held the morning of Friday 19th March using Google Hangouts. This role will support the delivery of our Clients Additional Restrictions Grant, which is to support businesses which have been substantially affected by COVID-19.DutiesCustomer service including responding to queries from applicants by email or telephone Assist with the administration of day to day delivery of the Additional Restrictions Grant Database, inbox and file management, including downloading raw data from internal systems/emails, adding to database and saving documentation Reviewing applications received against checklist, and requesting further information as required. Sending out approved communications to applicants, using templates but applying own judgement for data requests and responses, and independently writing responses as needed Carrying out initial checks on applications, such as postcode searches and Companies House and verifying bank details Escalating issues as required for senior oversight and intervention Manage the resolution of complex customer complaints/issues, escalating where appropriate. Ability to work independently on tasks remotely at present, coordinating with the work of the team Operating with limited guidance or instructions so that initiative and judgement are needed to determine to address and resolve short term (daily) problems. Requirements Excellent attention to detail Strong communication skills including in writing Ability to quickly learn and understand new information Experience of database or file management Ability to demonstrate problem solving and critical thinking skills Research skills, and including ability to flag and investigate discrepancies Ensure all health and safety standards are adhered to for the relevant work area. Very strong confidentiality and data protection awareness Apply diversity and equal opportunities policies in the workplace. Desirable: Previous experience of using Google (ie Drive, Sheets, Docs) and database or CRM systems (Victoria Forms or Northgate) Clients are looking to interview and shortlist shortly, so please submit your CV promptly for consideration.Please apply with submission of your CV and Chandani Jethwa from our London CPE office will be in touch. For more information and a confidential chat about the position, please do not hesitate to call us on 0203 680 0630.Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Job Role: Customer Service AdvisorSalary: Up to £17 per hour Location: South LondonHours: Monday - Friday 9am to 5pm 36hrs a week temp role for 3months+An exciting opportunity has arisen for an experienced Customer Service Advisor based in a Local Authority in South London. Interviews will be held the morning of Friday 19th March using Google Hangouts. This role will support the delivery of our Clients Additional Restrictions Grant, which is to support businesses which have been substantially affected by COVID-19.DutiesCustomer service including responding to queries from applicants by email or telephone Assist with the administration of day to day delivery of the Additional Restrictions Grant Database, inbox and file management, including downloading raw data from internal systems/emails, adding to database and saving documentation Reviewing applications received against checklist, and requesting further information as required. Sending out approved communications to applicants, using templates but applying own judgement for data requests and responses, and independently writing responses as needed Carrying out initial checks on applications, such as postcode searches and Companies House and verifying bank details Escalating issues as required for senior oversight and intervention Manage the resolution of complex customer complaints/issues, escalating where appropriate. Ability to work independently on tasks remotely at present, coordinating with the work of the team Operating with limited guidance or instructions so that initiative and judgement are needed to determine to address and resolve short term (daily) problems. Requirements Excellent attention to detail Strong communication skills including in writing Ability to quickly learn and understand new information Experience of database or file management Ability to demonstrate problem solving and critical thinking skills Research skills, and including ability to flag and investigate discrepancies Ensure all health and safety standards are adhered to for the relevant work area. Very strong confidentiality and data protection awareness Apply diversity and equal opportunities policies in the workplace. Desirable: Previous experience of using Google (ie Drive, Sheets, Docs) and database or CRM systems (Victoria Forms or Northgate) Clients are looking to interview and shortlist shortly, so please submit your CV promptly for consideration.Please apply with submission of your CV and Chandani Jethwa from our London CPE office will be in touch. For more information and a confidential chat about the position, please do not hesitate to call us on 0203 680 0630.Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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