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      • london, london
      • permanent
      • competitive
      • randstad business support
      We are currently recruiting for experienced full-time Customer Service Advisors to work for a market-leading mutual, not for profit organisation in a home-based role.This excellent opportunity is suited for a naturally friendly and helpful person who has a good understanding of excellent customer service and its delivery. Experience of working from home is preferred but not essential, however, the ability to be self-sufficient and motivated is important. This opportunity provides successful candidates security, excellent benefits, on going development and a great work-life balance.Brief Job DescriptionThe primary role of the Membership Customer Service Advisor is to receive incoming telephone calls in order to:* update member account details* answer queries and provide general advice and assistance* meet or exceed personal productivity targets* contribute to team productivity targets* meet or exceed personal quality targets* deliver an exceptional member experience* log and record all interactions onto the CRM system.Knowledge, Skill & Experience:The ideal candidate will come from a strong customer service background and have a affinity for customer service.The Candidates must also have:* the ability to provide the highest standards of customer service possible, delivering a personalised approach for each individual member* a degree* excellent verbal and written communication skills, and the ability to demonstrate these by telephone, e-mail and letter* the ability to retain and utilise complex product and technical information.* strong numeracy, literary and MS office skills* the ability to work individually and to motivate yourself* strong technical knowledge of computers would be a benefit* the ability to meet home working requirements, available on request* the ability to work efficiently under pressure while still delivering a premium service.If you believe the above describes you and would like to know more about the role and it's requirements please apply today with your CV.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      We are currently recruiting for experienced full-time Customer Service Advisors to work for a market-leading mutual, not for profit organisation in a home-based role.This excellent opportunity is suited for a naturally friendly and helpful person who has a good understanding of excellent customer service and its delivery. Experience of working from home is preferred but not essential, however, the ability to be self-sufficient and motivated is important. This opportunity provides successful candidates security, excellent benefits, on going development and a great work-life balance.Brief Job DescriptionThe primary role of the Membership Customer Service Advisor is to receive incoming telephone calls in order to:* update member account details* answer queries and provide general advice and assistance* meet or exceed personal productivity targets* contribute to team productivity targets* meet or exceed personal quality targets* deliver an exceptional member experience* log and record all interactions onto the CRM system.Knowledge, Skill & Experience:The ideal candidate will come from a strong customer service background and have a affinity for customer service.The Candidates must also have:* the ability to provide the highest standards of customer service possible, delivering a personalised approach for each individual member* a degree* excellent verbal and written communication skills, and the ability to demonstrate these by telephone, e-mail and letter* the ability to retain and utilise complex product and technical information.* strong numeracy, literary and MS office skills* the ability to work individually and to motivate yourself* strong technical knowledge of computers would be a benefit* the ability to meet home working requirements, available on request* the ability to work efficiently under pressure while still delivering a premium service.If you believe the above describes you and would like to know more about the role and it's requirements please apply today with your CV.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • romford, london
      • permanent
      • £18,000 - £20,000 per year
      • randstad business support
      Randstad is looking for experienced Customer Service professionals to work for a great Property Maintenance type business based within their Call Centre based in Romford area.*** PLEASE NOTE: Due to the location of the Customer Call Centre, candidates MUST have their own form of transport. There is parking onsite at the offices. ***Salary: £18-20KHours: 35 hour working week - Monday to Friday. Shifts are on a shift rota basis such as; 8am - 4pm / 9am - 5pm / 10am - 6pmOther duties and responsibilities will include:- Answer inbound calls, handle customer, tenant and client queries- Respond to emails - Record all activity from inbound phone calls and emails - Ensure customer details correct and up to date on the in-house system- Provide the first contact support for all queries from customers, clients and tenants via phone, email, text and postSkills and experience required for the call centre role:- Proven experience working in a similar role - customer service / call centre experience- Ideally have experience of dealing with high volume inbound calls- Excellent communication skills both verbally and written- Ability to work to deadlines and targetsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Randstad is looking for experienced Customer Service professionals to work for a great Property Maintenance type business based within their Call Centre based in Romford area.*** PLEASE NOTE: Due to the location of the Customer Call Centre, candidates MUST have their own form of transport. There is parking onsite at the offices. ***Salary: £18-20KHours: 35 hour working week - Monday to Friday. Shifts are on a shift rota basis such as; 8am - 4pm / 9am - 5pm / 10am - 6pmOther duties and responsibilities will include:- Answer inbound calls, handle customer, tenant and client queries- Respond to emails - Record all activity from inbound phone calls and emails - Ensure customer details correct and up to date on the in-house system- Provide the first contact support for all queries from customers, clients and tenants via phone, email, text and postSkills and experience required for the call centre role:- Proven experience working in a similar role - customer service / call centre experience- Ideally have experience of dealing with high volume inbound calls- Excellent communication skills both verbally and written- Ability to work to deadlines and targetsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • north london, london
      • permanent
      • £26,000 - £26,000, per year, Additional Benefits
      • randstad business support
      Your new companyA leading customer call centre company with a track record of success.Due to growth, they are looking for a Customer Care Manager to join their team in North London.Your new role:You will be looking after an office of 30 staff, looking after the operational running of the call centre.Your responsibilities will include:Performance managementRota and shift managementDealing with customer/client escalationsWhat you need to succeed:Your experience in a similar role will drive your success.You will be proficient in Call Centre management, performance management and relationship building skills.What you will get in return:You will be offered a permanent position with a salary of £28k alongside a performance bonus.The working hours are Monday to Friday 9am to 6pm with every second Saturday worked with a shift of 9am to 2pm.What you need to do now:Please click apply now to send your CV to Kirsty and I will get back to you as soon as I can. Thanks!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Your new companyA leading customer call centre company with a track record of success.Due to growth, they are looking for a Customer Care Manager to join their team in North London.Your new role:You will be looking after an office of 30 staff, looking after the operational running of the call centre.Your responsibilities will include:Performance managementRota and shift managementDealing with customer/client escalationsWhat you need to succeed:Your experience in a similar role will drive your success.You will be proficient in Call Centre management, performance management and relationship building skills.What you will get in return:You will be offered a permanent position with a salary of £28k alongside a performance bonus.The working hours are Monday to Friday 9am to 6pm with every second Saturday worked with a shift of 9am to 2pm.What you need to do now:Please click apply now to send your CV to Kirsty and I will get back to you as soon as I can. Thanks!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • romford, london
      • permanent
      • £18,000 per year
      • randstad business support
      Randstad is looking for experienced Customer Service, Call Centre professionals to work for a great Property Maintenance type business based in the Romford area.*** PLEASE NOTE: Due to the location of the Customer Call Centre, candidates MUST have their own form of transport. There is parking onsite at the offices. ***Salary: £18KHours: 35 hour working week - Monday to Friday. Shifts are on a shift rota basis such as; 8am - 4pm / 9am - 5pm / 10am - 6pmOther duties and responsibilities will include:- Answer inbound calls, handle customer, tenant and client queries- Respond to emails - Record all activity from inbound phone calls and emails - Ensure customer details correct and up to date on the in-house system- Provide the first contact support for all queries from customers, clients and tenants via phone, email, text and postSkills and experience required for the call centre role:- Proven customer service / call centre experience- Ideally have experience of dealing with high volume inbound calls- Excellent communication skills both verbally and written- Ability to work to deadlines and targetsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Randstad is looking for experienced Customer Service, Call Centre professionals to work for a great Property Maintenance type business based in the Romford area.*** PLEASE NOTE: Due to the location of the Customer Call Centre, candidates MUST have their own form of transport. There is parking onsite at the offices. ***Salary: £18KHours: 35 hour working week - Monday to Friday. Shifts are on a shift rota basis such as; 8am - 4pm / 9am - 5pm / 10am - 6pmOther duties and responsibilities will include:- Answer inbound calls, handle customer, tenant and client queries- Respond to emails - Record all activity from inbound phone calls and emails - Ensure customer details correct and up to date on the in-house system- Provide the first contact support for all queries from customers, clients and tenants via phone, email, text and postSkills and experience required for the call centre role:- Proven customer service / call centre experience- Ideally have experience of dealing with high volume inbound calls- Excellent communication skills both verbally and written- Ability to work to deadlines and targetsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • london, london
      • permanent
      • £25,000 - £30,000 per year
      • randstad business support
      FOOD AND BEVERAGE SUPERVISOR Status: PermanentLocation: LondonSalary: £25,000 - £30,000 per annumStart Date: July 2021Our client, a leading catering business, is currently recruiting for a Food and Beverage Supervisor to join their team at their flagship site on a permanent basis.We are looking for a Food and Beverage Supervisor with a proven track record of working within a fast paced environment that works in high volume.As the Food and Beverage Supervisor you will be responsible for the following:- Manage all procedures in opening and closing of the store- Control and management of raw materials- Waste management (target zero waste)- Control and management of the coffee bar/grocery/dining room inventory- Management training of coffee bar staff about beverages recipes, according to- corporate training standards, with the support of Training Center and Marketing Retailing teams- Responsible on coffee bar service- Good management of workflows and ordersWhat you need to succeed:- Hospitality qualification or equivalent- 3-5 years experience in the Hospitality/Food & Beverage Sector- Hospitality Management qualification and/or equivalent- Excellent knowledge of Food Retail (restaurant, hotel, etc.)- People management (coffee bar, dining room)What to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      FOOD AND BEVERAGE SUPERVISOR Status: PermanentLocation: LondonSalary: £25,000 - £30,000 per annumStart Date: July 2021Our client, a leading catering business, is currently recruiting for a Food and Beverage Supervisor to join their team at their flagship site on a permanent basis.We are looking for a Food and Beverage Supervisor with a proven track record of working within a fast paced environment that works in high volume.As the Food and Beverage Supervisor you will be responsible for the following:- Manage all procedures in opening and closing of the store- Control and management of raw materials- Waste management (target zero waste)- Control and management of the coffee bar/grocery/dining room inventory- Management training of coffee bar staff about beverages recipes, according to- corporate training standards, with the support of Training Center and Marketing Retailing teams- Responsible on coffee bar service- Good management of workflows and ordersWhat you need to succeed:- Hospitality qualification or equivalent- 3-5 years experience in the Hospitality/Food & Beverage Sector- Hospitality Management qualification and/or equivalent- Excellent knowledge of Food Retail (restaurant, hotel, etc.)- People management (coffee bar, dining room)What to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • city of london, london
      • temporary
      • £10.00 - £10.85 per hour
      • randstad business support
      Do you have a background in customer service? Are you looking for a role that supports students? Have you graduated from university? We are looking for candidates to join a exciting team for a London based University. This candidates needs to have great phone manner, patience and excellent interpersonal skills. JOB PURPOSE:To provide first line support services to students, staff via telephone and electronic channels as appropriate, delivering a first-class system of advice, information and customer service whilst ensuring compliance with agreed service levels.MAIN DUTIES AND RESPONSIBILITIES:* Staff the Hub contact centre and deal with the full range of enrolment related student queries; diagnosing and resolving those that can be dealt with immediately at first line and effectively diagnosing, explaining and referring students to specialist services where required;* Ensuring the best possible service is provided to all stakeholders at all times;* To ensure that student queries are answered with the aim of a first touch resolutionand within our agreed response time/s* Direct and deliver students to relevant drop in services or schedule enrolmentappointments;Candidates must be eligible to live and work in the UK.If you are interested and passionate about being a Telephone adviser and want to work for a London based University, don't hesitate, don't hesitate, apply today.Randstad Business Support is acting as an Employment Business in relation to this vacancy.
      Do you have a background in customer service? Are you looking for a role that supports students? Have you graduated from university? We are looking for candidates to join a exciting team for a London based University. This candidates needs to have great phone manner, patience and excellent interpersonal skills. JOB PURPOSE:To provide first line support services to students, staff via telephone and electronic channels as appropriate, delivering a first-class system of advice, information and customer service whilst ensuring compliance with agreed service levels.MAIN DUTIES AND RESPONSIBILITIES:* Staff the Hub contact centre and deal with the full range of enrolment related student queries; diagnosing and resolving those that can be dealt with immediately at first line and effectively diagnosing, explaining and referring students to specialist services where required;* Ensuring the best possible service is provided to all stakeholders at all times;* To ensure that student queries are answered with the aim of a first touch resolutionand within our agreed response time/s* Direct and deliver students to relevant drop in services or schedule enrolmentappointments;Candidates must be eligible to live and work in the UK.If you are interested and passionate about being a Telephone adviser and want to work for a London based University, don't hesitate, don't hesitate, apply today.Randstad Business Support is acting as an Employment Business in relation to this vacancy.

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